Customer Service Representative

Michaela Moczulski

York, SC *****

803-***-**** **********.*******@*****.***

PROFESSIONAL SUMMARY

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

SKILLS

●Product display

●Return processing

●POS systems

●Store maintenance

●Point of sale systems

●Retail loss prevention

●POS terminals

●Loyalty program administration

●Credit card processing

●Team collaboration

●Safety enforcement

●Transaction accuracy

●Returns processing

WORK HISTORY

STORE ASSOCIATE 11/2022 to Current

Lidl US - Rock Hill, SC

●Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.

●Greeted customers, helped locate merchandise, and suggested suitable options.

●Answered questions about store policies and addressed customer concerns.

●Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.

BAGGER 10/2021 to 11/2022

Chick-fil-A - Rock Hill, SC

●Bagged customer purchases while paying mind to industry best practices.

●Communicated with cashiers and customers to learn about bagging needs.

●Worked together with cashiers to guarantee customer satisfaction.

●Assisted with maintaining a clean and organized store appearance.

●Placed customer's purchased goods into bags, maximizing space while avoiding overloading.

●Sealed containers and packages with glue, tape or other materials.

SERVER 01/2018 to 01/2019

O'Charley's - Rock Hill, SC

●Worked with POS system to place orders, manage bills, and handle complimentary items.

●Cultivated warm relationships with regular customers.

●Bussed and reset tables to keep the dining room and work areas clean.

●Used slow periods to restock supplies, ice, trays, and delivery bags.

●Maintained clean and organized dining areas to uphold restaurant hygiene standards.

RESTAURANT HOSTESS 01/2017 to 01/2018

O'Charley's - Rock Hill, SC

●Supported servers, food runners, and bussers with keeping the dining area ready for every guest.

●Delivered unparalleled service to drive positive dining experience and repeat customer visits.

●Watched dining area staff to evaluate server loads and calculate accurate wait times.

●Answered customer questions about hours, seating, and menu information.

EDUCATION

Lancaster High School - Lancaster, SC High School Diploma

09/2020

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