Victoria Baca
Las Vegas, NV 669-***-**** ****************@*****.***
Professional Summary
Experienced luxury hospitality and retail professional with over 5 years of guest-facing service in Forbes Five-Star and high-volume retail environments. Adept at creating refined, personalized customer experiences and achieving sales goals through genuine client relationships. Skilled in luxury standards, team leadership, and fashion-forward product presentation. Passionate about the intersection of style, service, and storytelling.
Key Skills
- Luxury Guest Experience & Clienteling
- Retail Sales & Upselling
- Visual Merchandising & Styling
- Forbes Five-Star Service Standards
- Opera PMS & Microsoft Office
- POS Systems & Inventory Management
- Multitasking & Conflict Resolution
- Team Training & Leadership
Professional Experience
Wynn — Las Vegas, NV
Front Desk Agent Jan 2025 – Present
• Deliver personalized Forbes Five-Star service to high-end clientele in a luxury suite environment.
• Manage check-ins, room assignments, billing, and VIP preferences using Opera PMS.
• Liaise across departments to execute seamless guest experiences.
• Address and resolve guest concerns with discretion and poise.
Skylofts – MGM Grand, Las Vegas, NV
Ultra Luxury Guest Relations Specialist Feb 2022 – Jan 2025
• Provided ultra-luxury concierge service by anticipating guest needs and coordinating hotel, dining, and entertainment reservations.
• Handled in-room service requests and resolved service issues while maintaining Forbes and AAA Diamond standards.
• Elevated guest stays through personalized, proactive communication.
Adam & Eve – San Diego, CA
Store Lead Nov 2021 – Jan 2022
• Managed store opening/closing procedures and processed merchandise shipments.
• Delivered personalized product recommendations aligned with customer preferences.
• Styled seasonal displays to reflect trend-driven aesthetics..
Jamba – San Diego, CA
Shift Lead Feb 2019 – Sep 2021
• Led daily operations, hired and trained staff, and ensured food safety compliance.
• Maintained excellent customer service during high-volume service times.
Zumiez – Santa Clara, CA
Assistant Manager Feb 2018 – Dec 2019
• Drove sales performance through strong customer interaction and team training.
• Executed seasonal visual floor plans and trend-led merchandising.
• Managed inventory, hiring, and POS operations.
Target – Santa Clara, CA
Guest Services Team Lead Dec 2017 – Nov 2018
• Resolved guest concerns and supported returns and POS transactions.
• Led front-end operations and supported team efficiency.
Sun Shops – Santa Cruz, CA
Store Manager Feb 2017 – Feb 2018
• Oversaw store operations including merchandising, scheduling, and staff management.
• Maintained visual standards and ensured a positive guest experience.
Education
High School Diploma
Milpitas High school