Retail Sales Front Desk

Victoria Baca

Las Vegas, NV 669-***-**** ****************@*****.***

Professional Summary

Experienced luxury hospitality and retail professional with over 5 years of guest-facing service in Forbes Five-Star and high-volume retail environments. Adept at creating refined, personalized customer experiences and achieving sales goals through genuine client relationships. Skilled in luxury standards, team leadership, and fashion-forward product presentation. Passionate about the intersection of style, service, and storytelling.

Key Skills

- Luxury Guest Experience & Clienteling

- Retail Sales & Upselling

- Visual Merchandising & Styling

- Forbes Five-Star Service Standards

- Opera PMS & Microsoft Office

- POS Systems & Inventory Management

- Multitasking & Conflict Resolution

- Team Training & Leadership

Professional Experience

Wynn — Las Vegas, NV

Front Desk Agent Jan 2025 – Present

• Deliver personalized Forbes Five-Star service to high-end clientele in a luxury suite environment.

• Manage check-ins, room assignments, billing, and VIP preferences using Opera PMS.

• Liaise across departments to execute seamless guest experiences.

• Address and resolve guest concerns with discretion and poise.

Skylofts – MGM Grand, Las Vegas, NV

Ultra Luxury Guest Relations Specialist Feb 2022 – Jan 2025

• Provided ultra-luxury concierge service by anticipating guest needs and coordinating hotel, dining, and entertainment reservations.

• Handled in-room service requests and resolved service issues while maintaining Forbes and AAA Diamond standards.

• Elevated guest stays through personalized, proactive communication.

Adam & Eve – San Diego, CA

Store Lead Nov 2021 – Jan 2022

• Managed store opening/closing procedures and processed merchandise shipments.

• Delivered personalized product recommendations aligned with customer preferences.

• Styled seasonal displays to reflect trend-driven aesthetics..

Jamba – San Diego, CA

Shift Lead Feb 2019 – Sep 2021

• Led daily operations, hired and trained staff, and ensured food safety compliance.

• Maintained excellent customer service during high-volume service times.

Zumiez – Santa Clara, CA

Assistant Manager Feb 2018 – Dec 2019

• Drove sales performance through strong customer interaction and team training.

• Executed seasonal visual floor plans and trend-led merchandising.

• Managed inventory, hiring, and POS operations.

Target – Santa Clara, CA

Guest Services Team Lead Dec 2017 – Nov 2018

• Resolved guest concerns and supported returns and POS transactions.

• Led front-end operations and supported team efficiency.

Sun Shops – Santa Cruz, CA

Store Manager Feb 2017 – Feb 2018

• Oversaw store operations including merchandising, scheduling, and staff management.

• Maintained visual standards and ensured a positive guest experience.

Education

High School Diploma

Milpitas High school

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