Customer Service Quality Assurance

SANDRA E MARTINEZ DE TRIGUEROS

Las Vegas, NV ****6

702-***-**** - *************@*****.***

SKILLS

Cleaning Techniques

Cleaning and Organizing Abilities

Attention to detail

Guest Relations

Customer Service

Quality Assurance Controls

Teamwork

Guest Request Response

WORK HISTORY

08/2021 to 09/2023 Housekeeper & QA

Wynn Las Vegas – Las Vegas, NV

Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.

Maintained a spotless environment for guests through diligent daily housekeeping tasks.

Reduced the need for deep cleanings by consistently addressing minor maintenance issues.

Collaborated with other housekeeping staff to complete tasks efficiently and effectively.

02/2018 to 01/2020 Housekeeping Room Attendant

Hotel Aria – Las Vegas, NV

Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.

Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.

Collaborated with team members for efficient completion of tasks, resulting in increased productivity.

12/2010 to 10/2017 Housekeeping Attendant

Venetian Hotel & Casino – Las Vegas, NV

Improved cleanliness and guest satisfaction by providing thorough and efficient housekeeping services.

Ensured a healthy environment for guests by adhering to strict sanitation standards in all cleaning tasks.

Provided exceptional customer service, addressing guest concerns promptly and professionally.

Reduced room turnover time by efficiently organizing daily tasks and prioritizing room assignments based on check-out times.

02/2004 to 05/2010 Cashier Team Lead

Northgate Gonzlez Markets – Santa Ana, CA

Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.

Streamlined cashier operations for improved productivity and reduced wait times. Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.

Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.

EDUCATION

11/2000 High School Diploma

Montessory - Santa Ana El Salvador

LANGUAGES

Spanish

Full Professional

English

Limited Working

Contact this candidate