Accounts Payable Customer Service

NC

NICOLE CARRIER

***.*******@*****.*** 865-***-**** Umatilla, FL 32784

Seasoned Administrator with background in managing office operations, coordinating with multiple departments, and improving administrative processes. Known for strength in strategic planning, team leadership and problem-solving. Demonstrated ability to streamline office operations for efficiency and productivity. Proven track record of positive impact on workplace environment and staff morale.

Accounts payable

Financial documentation

Accounting software

Data management

Expense reporting

Customer service

Conflict resolution

Communication skills

Budget management

Office administration

Inventory management

Business communication

Human resources

Payroll processing

Leadership and supervision

Medical coding

Insurance verification

Billing processes

Data entry

Regulatory compliance

Neurosurgical Associates and Knoxville

Spine ASC Knoxville, Tennessee

Accounts Payable and Business Office

Administrator

10/2023 - Current

Acted as a liaison between different departments within the organization. Assisted with accounts receivable and payable activities, including invoicing and collections.

Provided technical support to staff members on computer hardware and software related issues.

Automated office operations by managing client correspondence and data communications.

Filtered emails based on importance and escalated issues to leadership. Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries. Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.

Processed financial documents, contracts, expense reports and invoices. Used specialized accounting software to debit, credit and total accounts on computer spreadsheets and databases.

Managed service agreements and purchase orders to drive budget performance and meet schedule requirements.

Explained company personnel policies, benefits and procedures to employees or job applicants.

Checked figures and postings for correct entry and proper codes. Coordinated with IT department to resolve technical issues and maintain office software updates.

Summary

Skills

Experience

Ensured accuracy of patient insurance verification and prepared pre-surgery estimates.

Lowes Home Improvment Knoxville, TN

Assistant Store Manager of Operations

04/2018 - 10/2023

Assisted in the development and implementation of store policies and procedures.

Coordinated daily operations and ensured efficient workflow throughout the store.

Monitored employee performance to ensure compliance with company standards.

Scheduled staff shifts and managed payroll records for all employees. Resolved conflicts between customers and staff members efficiently while maintaining a positive attitude.

Reviewed sales figures on a daily basis to monitor progress against targets. Responded promptly to any emergency situations or security concerns that arose in the store.

Managed cash register transactions accurately to prevent loss or theft. Supervised the receipt of incoming goods from vendors ensuring accuracy of orders received.

Maintained a safe working environment by enforcing safety regulations and conducting regular inspections.

Performed regular inventory audits to maintain accurate stock levels. Provided feedback on employee performance reviews based on observations made during shift work.

Trained new staff on operational procedures, product knowledge, and customer service practices.

Ensured that merchandise displays were attractive, well-stocked, organized, and properly labeled.

Assisted in recruiting, interviewing, hiring and training new staff members.

Developed weekly sales reports to track progress towards goals. Provided customer service support, including resolving customer complaints and inquiries.

Conducted regular team meetings to discuss store performance and motivate employees.

Analyzed financial statements such as profit and loss statements, and balance sheets to identify areas of improvement.

Measured goal achievement by evaluating daily cash flow, reviewing sales reports and producing financial statements.

Assisted customers, answered questions and resolved problems for stellar customer service.

Analyzed inventory trends to guide product ordering and develop sales promotions to minimize overstock.

Oversaw inventory receiving, stocking, pricing and returns by coordinating with vendors and directing employees. Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business. Seminole State College of Florida Sanford, FL

Associate of Science in Business Administration

09/2019

Education and Training

Contact this candidate