Human Resources/Recruiting Specialist

LATOYA OWENS

+1-940-***-**** *************@*****.*** Argyle, Texas

www.linkedin.com/in/latoya-owens-theerecruiter

Results-driven Human Resources and Recruiting professional with a proven track record of optimizing onboarding processes, enhancing customer support, and driving operational efficiency. Skilled in SaaS implementation, technical recruiting, and cross-functional collaboration to streamline workflows and boost satisfaction. Adept at data-driven decision-making, talent development, and engagement strategies that improve retention and performance. Recognized for driving measurable improvements in customer success and employee productivity through innovative training programs and process optimization.

WORK EXPERIENCE

PDS Tech Commercial Learning and Development Consultant Dec 2023 - June 2025

Developed training programs that boosted compliance and increased employee productivity by 25%.

Designed and standardized onboarding processes that cut new hire ramp-up time by 30%.

Collaborated with leadership to enhance engagement initiatives, improving retention rates within six months.

Optimized virtual training resources using industry best practices and adult learning strategies. Collaborated with IT teams to deploy SaaS-based onboarding tools, enhancing customer support and technical onboarding.

SMX Staff Management Regional Recruiting Manager Oct 2019 - Sep 2023

Managed a team of recruiters and streamlined processes, reducing time-to-hire by 35%. Established data-driven strategies that boosted fill rates by 40%.

Led professional development sessions that improved recruiter performance by 20%. Created workforce forecasting models to provide actionable talent insights.

Directed talent branding initiatives that enhanced employer visibility in key markets.

Implemented account management practices to monitor team performance and optimize recruitment strategies.

Direct Orthopedic Care Human Resources Coordinator Jan 2017 - Aug 2019

Revamped onboarding processes to boost compliance and cut administrative errors by 20%.

Developed training materials that streamlined orientation and increased engagement. Provided personalized coaching to new hires, increasing retention by 15%.

Implemented a centralized HRIS system to improve records management and reduce manual work.

Coordinated cross-functionally to integrate digital onboarding resources, enhancing overall customer support.

Advanced Spine & Orthopedics Clinic Manager Apr 2013 - Dec 2016

Oversaw clinic operations, enhancing efficiency and raising patient satisfaction scores by 15%. Launched staff training initiatives that improved service delivery and ensured compliance.

EDUCATION

University of North Texas Texas Jan 2007

Bachelor of Science, Gerontology

CERTIFICATIONS

Coaching Skills for Leaders and Managers

Inclusive Leadership

Diversity Recruiting

HIPAA Compliance Training

Talent Sourcing

SKILLS

Recruiting: Talent Acquisition & Sourcing, Candidate Assessment & Screening, ATS, Workforce Planning & Forecasting, Interview & Selection Strategies

Customer Success & Onboarding: Customer Success, Onboarding, Account Management, Customer Support Technical Implementation: SaaS, Technical Onboarding, Product Walkthroughs, Documentation

Data & Process Optimization: Data Analytics, Implementation, Process Optimization, Cross-functional Collaboration

Training & Development: Training Program Development, Virtual Training, Continuous Improvement, Development of Onboarding Materials

LANGUAGES

English

Native

WEBSITE, PORTFOLIO AND PROFILES

https://www.linkedin.com/in/latoya-owens-theerecruiter

REFERENCES

References available upon request

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