Customer Service Coordinator
Resume:
M A X I M E K A R M A N
C O N T A C T
************@*****.***
Orlando, Florida
CENTRAL CHRISTIAN ACDEMY
Highschool
E D U C A T I O N
S K I L L S
POS (Point of sales)
Public Relations
Bilingual
Empathy
Time Management
Leadership
Effective Communication
Critical Thinking
FOH Restaurant
Cash Handling
Upselling
English: Fluent
Dutch: Fluent
Spanish: Basic
L A N G U A G E S
P R O F I L E S U MMARY
18 years of experience in various roles, including sales, customer service, and Childcare. Proficient in skills, including Team leading, cleaning, and guest services. Proven ability to multitask and adapt to different environments. I also take pride in being honest and punctual.
WORK E X P E R I E N C E
Davids Bridal
Orlando, Fl
Stylist
Seasonal
Feb 2025-April 2025
Analyzed inventory to increase knowledge of Hundreds of items.
Kept the dressing area and showroom presentable
Up-sold and cross-sold items, increasing purchase sizes Promoted store's loyalty program to daily customers, signing up an average of 98% of customers per shift
Averaging at $200 in sales per hour
Sales
Brighton Collectibles
Orlando, Fl
Nov 2018-Jan 2022
Successfully opened and closed the store daily, ensuring efficient operations and a welcoming environment for all customers.
Enhanced store aesthetics by consistently cleaning both front and back areas daily, resulting in improved customer satisfaction.
Managed product displays to enhance visibility, increasing guest engagement by 30% on sales and shipments.
Built Meaningful relationships swiftly making guests comfortable and eager to return.
Page 2 for more Work Experience
Home & Nature llc
Orlando, Fl
Adim Assist
May 2011- March 2025
Streamlined file transfers and organization, improving efficiency and reducing errors significantly.
WORK E X P E R I E N C E C O N T I N U E D
Tijuana Flats
Orlando, FL
FOH Lead
March 2015- Sept 2021
Welcomed and assisted guests daily, enhancing their experience and ensuring satisfaction.
Efficiently processed an average of 50+ customer orders daily in a fast-paced restaurant environment, ensuring high satisfaction and accuracy. Efficiently managed food delivery during peak hours, ensuring timely service and customer satisfaction.
Coordinated and executed catering services for over 20 events, achieving a 95% customer satisfaction rating.
Conducted training for front-of-house staff, resulting in an overall improvement in customer satisfaction scores.
Ensured a spotless front-of-house by performing daily cleaning and organizing tasks. Successfully managed front-of-house operations, ensuring seamless opening and closing procedures for the foh team.
Fostered positive guest relations as the main contact, achieving an increase in returning guests during location changes.
Multiple Locations
IceBar
Orlando, Fl
FOH Lead
Nov 2014-June 2016
Coordinated front-of-house operations, ensuring a pristine environment and supporting a team of 4 to 10.
Conducted training for FOH staff members, improving service efficiency and guest experience.
Supported planning for multiple successful corporate events, ensuring attendee satisfaction.
Orlando, FL
Dog Care
Jan 2010-August 2022
I care/cared for anywhere from just one to over two hundred dogs in a day. Coordinated walking groups of up to 5 dogs, ensuring safety and cohesion during daily outings.
Created personalized meals for 10+ dogs, ensuring their dietary restrictions and preferences were met.
Provided overnight care for up to five dogs, ensuring tailored attention to individual needs and preferences.
Maintaining cleanliness in dog care environments, improving overall hygiene and pets' wellbeing.
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