Project Management Manager

JOE A. RONE

231-***-**** ***********@*****.*** Muskegon, MI 49444

EXECUTIVE SUMMARY

With over 15 years of consultative, design, and support experience in network and telecommunications project management, this candidate excels in leading complex infrastructure projects with a keen focus on global cloud solutions and hosted services. Recognized for successful project execution, including large-scale migrations to Azure, this professional adeptly manages budgets and timelines while spearheading teams to deliver high-value business solutions. Demonstrated expertise in telecommunications has ensured essential infrastructure support in key projects involving technologies like MPLS and Ethernet.

- Leadership in Project Management: Expertise in managing cross-functional teams and aligning project outcomes with business goals using advanced project management methodologies including Agile and Scrum.

- Telecommunications and Network Infrastructure: Strong background in telecommunications, specifically with practical knowledge in fiber optics, Dark Fiber, and other critical networking protocols essential for robust telecom services.

- Stakeholder and KPI Management: Advanced skills in stakeholder engagement and developing KPIs that track project performance, ensuring alignment with strategic objectives and operational excellence.

CORE COMPETENCIES

Project Management Methodologies KPI Development Growth Project Execution Telecommunications Infrastructure Stakeholder Engagement Cross-functional Team Management Fiber Optics Technology Cloud Migration Vendor Management Scorecard Implementation

Technical Skills: Azure AWS Terraform VMware Cisco Call Manager SAP JAVA GitHub MPLS Ethernet

PROFESSIONAL WORK EXPERIENCE

Project Manager TEKsystems (Contracted to Domino's Pizza Corp. Infrastructure Hosting and Transformation Office) March 2024 - current

- Led the transition from dual on-premise datacenters to Azure Cloud Services by implementing and integrating Databricks Lakehouse, enhancing operational efficiency and cloud data management.

- Managed Azure Private Endpoints and other critical infrastructure components, ensuring security and streamlined DevOps practices across projects.

- Directed and improved vendor relationships and service deliveries by coordinating with external partners like Greenplum and GitHub, enhancing CI/CD pipeline monitoring and support processes.

- Developed a streamlined project onboarding tool using Generative AI tools like Co-Pilot and OpenAI integrated with MS Forms, which significantly improved project request tracking, management, and assignment efficiency.

- Enhanced stakeholder engagement and project transparency by developing and administering comprehensive scorecards, facilitating robust project communications, and conducting thorough risk assessments throughout the project lifecycle.

Infrastructure Project Manager NELNET Inc. 2017 – 2024

- Directed numerous infrastructure projects from conceptualization to execution, overseeing resources to ensure project objectives were achieved on time and within budget constraints.

- Fostered collaborative relationships with various stakeholders, securing successful project completions and strategic alignment with business objectives.

- Crafted and executed detailed project plans, monitored progress against planned milestones, and managed project budgets, ensuring efficient resource utilization.

- Analyzed potential project risks and developed effective mitigation strategies, maintaining project continuity and stakeholder confidence.

- Led cross-functional teams, ensuring effective collaboration and timely delivery of project outputs, which contributed to sustained project success.

- Provided leadership and strategic direction to project teams, instilling a high-performance culture and adherence to best practice project management methodologies.

- Proactively identified and resolved project issues, minimizing impacts and delays, and consistently maintained open lines of communication with project stakeholders.

- Developed comprehensive project status reports and presentations, keeping stakeholders informed and engaged throughout the project lifecycle.

Operations Delivery Manager (ODM) Cloud Infrastructure Services US CAPGEMINI 2015–2017

- Managed delivery of network and cloud infrastructure services to a portfolio of clients, ensuring compliance with service level agreements and client satisfaction.

- Implemented cost-effective and scalable cloud architectures using AWS and Azure, supporting client needs for highly available, scalable, and manageable application delivery environments.

- Designed and executed backup and recovery solutions utilizing AWS and Azure, enhancing corporate data resilience strategies.

- Led large-scale IT infrastructure deployments that connected on-premise data centers with cloud services, utilizing network services like Direct Connect and Express Route.

- Served as the principal point of contact for client satisfaction across multiple IT infrastructure projects, ensuring seamless service delivery and conflict resolution.

- Planned and executed a comprehensive cloud infrastructure roadmap in alignment with budget constraints and strategic business objectives.

Cloud Hosting Sales Engineer CAPGEMINI 2013–2015

- Designed and implemented enterprise hosting, data center, and data storage solutions, assisting clients with migration strategies from physical servers to virtualized data center environments.

- Led the planning and implementation of redundant network solutions with network engineers and systems administrators, enhancing system reliability and uptime.

- Managed diverse project teams including both onshore and offshore resources, ensuring high-quality deliverables and adherence to timelines.

- Conducted technical troubleshooting across the organization’s network, resolving issues to maintain business continuity.

- Developed and updated technical documentation, providing clear guidance for ongoing support and operational efficiency.

- Collected and analyzed customer feedback on product usage, driving continuous improvement in service delivery.

Vice President of Engineering PINPOINT NETWORK SOLUTIONS 2007–2013

- Collaborated with sales teams to understand customer needs fully and developed tailored technical and business solutions that provided significant business value.

- Led internal technical resources, delivering compelling product demonstrations and presentations that effectively communicated value propositions to customers.

- Responded to detailed customer inquiries regarding network and Data Center connectivity, ensuring clear and persuasive communication of technical specifications and benefits.

Senior Account Executive QWEST COMMUNICATIONS 2005–2007

- Delivered a wide range of telecom services to the SMB and enterprise marketplace, achieving sales objectives and opening new opportunities through strategic sales initiatives.

- Engaged with prospective and existing clients through cold calling and leveraging previous company contacts, effectively expanding the client base and fostering customer loyalty.

Data IP Account Executive and Data Consultant AT&T 1997-2004

- Specialized in the sale and consultation of advanced data IP services, providing tailored solutions that addressed client-specific business challenges and technical requirements.

EDUCATION

Bachelor of Business Administration Northwood University Midland, Michigan Dual major in Computer Science and Accounting

Additional Certifications:

AWS Certified Solutions Architect Global Knowledge

Virtual Private Networks Certification Global Knowledge

CISCO IPT IPCC Certification Cisco Systems, Inc.

Network Security Administration Certification Global Knowledge

ISO 9000 Certification ISS Coaching

BGP Certification Global Knowledge

Interworking with TCP IP Certification Global Knowledge

Sarbanes-Oxley Compliance Certification Global Knowledge

HIPAA Compliance Certification Global Knowledge

Harte-Hanks Certification Harte-Hanks

Miller Heiman Sales Methodology Certification Miller Heiman Group

Contact this candidate