Program Manager Solutions Engineer

Katherine Kloster

425-***-**** (c) ■ Everett, WA ■ *********@*******.***

Program Manager

Qualifications Profile

Results-driven technical and business professional with exceptional leadership, sales, and project management skills. People Manager for direct and project reports. Demonstrated skills in program management, business analysis, leading RFPs, PoCs, scoping, pricing, and resource estimates for projects, training, and SOW creation. International industry experience in the areas of Pharmaceutical/Life Sciences, Telecom (Wireless), Manufacturing, Software Development, Media and Entertainment, Insurance, Financial Services, Technology, Retail and Hospitality Services.

Key Competencies

Solution Architecture

Budget Planning and Cost Containment

Training

Business Process Reengineering

Consulting

Cross-Functional Teams

Professional Experience

IDC __ 2024 - 2025

Senior Solutions Engineer

Led sales discovery sessions. Created and managed Joint Execution Plans. Executed workshops, trials, standard demos, and custom demos. Provided process engineering around sales process.

Informatica __ 2022 - 2023

Senior Solutions Engineer

Created and managed Joint Execution Plans. Executed workshops, standard demos, and custom demos. Provided architecture recommendations.

Talend 2019 - 2022

Senior Solutions Engineer

Led sales discovery calls and provided technical expertise to Account Executives and Partner Alliance teams. Created process around data catalog deal qualification and data governance collateral. Created and executed custom training for Customers, Partners, New Employees, Professional Services, and Sales Engineering Organizations. Created qualification process around data catalog opportunities which led to 20% growth in closed/won data catalog deals.

Datameer 2018 - 2019

Senior Solutions Engineer

Led sales discovery calls and provided technical expertise to Inside Sales, Account Executives and Partner Alliance teams. Created foundational demos based on industry. Managed and built client/prospect relationships.

Precisely – FKA Syncsort/Trillium 2016 - 2018

Senior Solutions Engineer

Led sales discovery calls and provided technical expertise to Inside Sales, Account Executives, and Partner Alliance teams. Created foundational demos for different verticals.

TERADATA 2013 - 2015

Lead Applications Consultant/Program Manager

Led Enterprise Implementations of Aprimo Marketing Operations and Campaign Management Applications ensuring delivery of quality solutions based on the Agile methodology. Led offshore and onshore teams. Provided Advisory Services for customer retention around best practices, process improvement, and application demos highlighting functionality and ease of use. Solution architect defining and designing solutions based on customer requirements. Created and executed custom training for customers. Used agile methodology for implementations. Managed feature backlogs and product releases.

Led Scoping and High-Level Requirements, Project Estimates and Plans, and SOW Creation and Sign Off for projects

HighPoint Solutions 2012 – 2013

Senior Manager/Program Manager

Senior Manager in Marketing Enablement practice. Provided RFP proposals, resource and cost estimates, SOW creation, and project management for Veeva CRM and Salesforce Automation (SFA) projects. Managed feature backlogs and product releases. Identified upselling opportunities for follow-on work and additional functionality. Created and executed custom training for customers. Managed direct reports and vendors on project team. Conducted UAT and created test cases.

Led a European implementation which had cross-functional teams delivered on time and budget

Deloitte 2011 – 2012

Manager/Program Manager/Solution Architect

People Manager in the Emerging Solutions group provided mentoring and performance feedback to direct reports and project resources. Supported West Life Science group by compiling monthly KPIs around financials and organizational goals. Solution architect delivering solutions based on customer requirements and environment. Created and maintained project plans, resource and cost estimates, resource plans, and approvals for project governance. Created and executed custom training for customers. Conducted UAT sessions and created test cases for UAT. Worked and managed cross-functional team members and their deliverables. Managed feature backlogs and product releases. Created process diagrams and conducted process workshops.

Capgemini 2009 – 2011

Manager/Program Manager/Solution Architect

People Manager in the Application Services group mentoring resources and turning them into a specialized Aprimo MRM implementation team. Handled Project extensions, and SOWs, provided solution and resource planning, cost estimates and RFP deliverables and orals which led to winning implementation work. Managed Partner Alliances. Created Offshore Operations Framework to be used as a methodology for the offshore team to develop and deploy projects. Led Process Reengineering opportunities to help customers with new or existing processes and delivered all documentation such as process/data flow, playbooks, and SOPs (Standard Operating Procedures). Used agile methodology for implementations. Managed feature backlogs and product releases. Executed and led Reporting and Data Warehouse projects for Marketing Analytics team.

Accenture 2007 – 2009

Manager/ Program Manager/Solution Architect

People Manager in the Marketing Operations group providing performance reviews, coaching, and mentoring of resources into specialized marketing operations consultants. Led and provided cost estimates, pricing models, and resource estimates for projects, RFP, and SOWs around Aprimo and Marketing project work. Supervised programs providing cost, resource, and price estimates along with project plans. Created and executed custom training for customers. Managed feature backlogs and product releases.

BearingPoint 2005– 2007

Senior Consultant/Program Manager

Consultant to Microsoft. Program Manager for various projects for SOX, CRM, Data Warehousing, Business Intelligence, Release Management, Data Center Operations and Process Improvement. Created and maintained project documents such as project plan, work breakdown structure, issue logs, and other documents. Managed Vendors/Partners for the program. Led Process Reengineering opportunities to help customers with new or existing processes and delivered all documentation such as process flow, playbooks, and SOPs (Standard Operating Procedures. Used agile methodology for implementations. Managed feature backlogs and product releases. Integration and data mapping documentation. Conducted UAT and created test cases and plan. Worked on Data Warehouse reporting project using SQL Server, Excel, and Power BI.

T-Mobile 2004– 2005

Business Analyst/Program Manager

Managed a Marketing Call Center Project, completed two weeks early and on budget. Program Manager and Analyst for Speech IVR Conversion program. Program Manager for the Reporting project under the Speech IVR Conversion Program. Used agile methodology for implementations. Managed feature backlogs and product releases. Conducted UAT and created test cases and plan.

Technical Proficiencies

Oracle ERP Applications MS Project MS Dynamics MS Visio Data Modeling Call Center Data Warehouse SaaS (Software as a Service) Linux APIs Salesforce T-SQL SQL Postman SDK SQL Server Confluence Oracle Veeva CRM Campaign Management Marketing Resource Management Precisely Trillium Software System (Discovery and Data Quality) JIRA Loopio Slack MS Teams Tableau Salesforce Talend Data Fabric Metadata Management AWS Talend Data Catalog Talend Data Management Privacy (GDPR, CCPA, etc.) ChatGPT Artificial Intelligence (AI) Snowflake SOX Informatica Intelligent Data Management Cloud INFA Cloud Data Governance

Certifications

Six Sigma Lean Certification

Six Sigma Green Belt Certification

Data Governance Master – EW Solutions

Education

Bachelor of Science in Computing and Software Systems

University of Washington, Seattle, WA

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