EDUCATION
With ** years of experience, I am a seasoned office administration professional recognized for effectively managing guest relations, resolving conflicts, and maintaining high standards of cleanliness and organization. My strong background in sales management, negotiation, and team leadership supports my commitment to furthering my education in Human Services, which will enhance client engagement and support. Personalization is essential; I customize experiences to meet the unique needs of each customer while showing empathy. I provide various support channels, including phone, email, live chat, social media, and self-service options. I emphasize proactive communication, including follow-ups, to demonstrate care and prevent potential issues. By building rapport and understanding customer expectations, I strive to foster loyalty and nurture positive relationships.
TABITHA
CASE
HUMAN RESOURCES MAJOR
Southern New Hampshire
University
Human Resources Major
2024-2026
Post University
2022-2024
SKILLS
Lot Manager 2023-2024
Maintain detailed inventory of all personal property and vehicles on lot, including documentation and
secure storage.
Prepare and process transportation paperwork for
auction-bound vehicles, coordinating with transport vendors and auction houses.
Handle payments and release procedures for
property returns, vehicles, and personal items,
ensuring accurate record-keeping and customer
receipts.
Provide professional customer service by
responding to phone calls, emails, and text
messages regarding property retrieval and vehicle
status.
Resolve customer disputes and inquiries with
empathy and professionalism, maintaining positive
client relationships.
Collaborate with repossession agents, transporters, and auction staff to streamline operations and
improve efficiency.
RMS- Recovery Management Solutions
*************@*****.***
1298 Curry Rd G
WORK EXPERIENCE
Multitasking & Time Management- Efficiently handle multiple tasks and priorities in fast- paced environments while maintaining high-quality results. Computer Systems Proficiency-killed in operating and troubleshooting various computer systems, software applications, and digital tools. Focused & Detail-Oriented-Maintain strong concentration and attention to detail, ensuring accuracy and consistency in all tasks.
Analytical Problem Solving-Identify challenges quickly and develop effective, creative solutions to complex problems.
Resilience & Adaptability-Remain composed and effective under pressure; quickly adapt to changing circumstances and new challenges.
Professionalism & Integrity- Demonstrate a high level of professionalism, reliability, and ethical conduct in all interactions and responsibilities. Office Manager
•Ensure the organization and accuracy of filing
systems and record-keeping.
•Manage all incoming and outgoing correspondence,
including mail, emails, and telephone
communications.
•Supervise day-to-day office operations and provide comprehensive administrative support.
•Assist with financial processes such as budgeting, bookkeeping, and monitoring expenses.
T & R Treasures 2022-2025
Business Management Major