Support Specialist Technical
Resume:
Jeffrey Lake
Email ******@*****.***
Technical Skills
Experienced supporting the following
Windows,10,11, Windows server, Active Directory, Bomgar, Lansweeper, Citrix servers, Kaseya, AirWatch servers, VMware, Checkpoint Firewall, Bloomberg, McAfee & Symantec endpoint security, Backup Exec, Ghost, Perfect Tracker, SCCM, Google Apps, ServiceNow, Cherwell, Office 365
PROFESSIONAL EXPERIENCE
Sebenza LLC
LAN/WAN Analyst 6/24 to Present
Contract position with US department of Housing and Urban Development
oCoordinated support for devices and computer hardware for Boston HUD other offices in New England region.
o Provided onsite support in Boston office and remote support to surrounding offices
oManaged user accounts suing active directory
oSupported MS Windows office 365 products and other system applications
oTrack support tickets in ServiceNow ticketing system
The Community Builders
IT Help Desk Support Specialist 11/23 to 4/24
Temporary position
oProvided support at corporate office and remote offices using Kaseya
oSupported office 365, OKTA and other software products.
oProvided support for mobile devices and connectivity
oComplete remote software installations and upgrades
oTrack support tickets using Microsoft Dynamics system
oMicrosoft AD updates as needed.
M&R Consultants Corporation
Senior Technical support Specialist 11/22 to 7/23
Contract position with MA secretary of State Department
oProvided remote and onsite support using Bomgar and Lansweeper
oSupported users on Windows 10 and MS office products.
oProvided support for mobile devices and connectivity
oAssesses Technical needs and recommend technical solutions
oComplete remote software installations and upgrades
oTrack support tickets and inventory using Cherwell system
oImplement Microsoft AD updates as needed.
oProvided Technical support for upper management and problem users
Cynet Systems
IT Support Associate 9/22 to 11/22
Contract position with Harvard Business School
oMonitored service channels and ticketing system and respond to service requests in a timely manner
oMove users and computer/phone equipment between campus locations
oConfigure and deploy computer/phone equipment for incoming staff
oReclaim and remove equipment for departing users
oProactively escalate customer issues trends and suggestions
MKS2 Technologies
Cyber Security Engineer 1/20 to 8/22
Contract Position with Veterans Administration TSS project
oMonitored Cyber security for 9 VA Client Sites across the country
oResolved security and encryption issues and updated as needed
oRemediated Laptops and Workstations Vulnerabilities using various in-house applications
oLogged and Tracked incidents using ServiceNow ticketing system
oRemediated reports generated from monthly Nessus system reports
ASM Research
Computer Support Specialist 11/15 to 1/20
Contract Position with Veterans Administration CRISP project
oMonitored compliance for over 3000 systems at Boston VA sites
oResolved security and encryption issues and updated as needed
oRemediated Laptops and Workstations using SCCM and various in house applications
oProvided remote back up for technicians at 5 other VA regional office
oCreated system audit reports on a monthly basis
oLogged and Tracked incidents using ServiceNow ticketing system
oCovered for IT specialists as needed at Boston VA benefits office
Fiduciary Trust Company
LAN Support Specialist 3/99 to 8/2015
oResolving user desktop problems in a Windows XP,7 & 10 environment
oMonitoring tape backups With Backup exec on Windows 2008 & 2012 servers
oAdministered MS Exchange, Windows 2003,2008 and 2012 servers
oSupport Microsoft Office and numerous proprietary financial applications
oInstalled and configured workstations using Symantec Ghost and Clonezilla
oMaintained user database, assigned user rights and passwords in Microsoft Active Directory
oAssisted in Implementation and decision making on Disaster recovery and Business continuity projects
oImplemented email security using Postini and Google apps.
oMonitored user web activity using the Barracuda application
oSupported Remote users on Citrix, Airwatch and Blackberry BES servers
oAdministered Windows servers on Vmware virtual machines
Education
BOSTON UNIVERSITY Boston MA
Bachelor of Science in Economics
Certifications
Comptia A+
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