Customer Service Warehouse Operations

*** *** ***** **, ******* TN *****

P: 610-***-****

Email: ***********@*****.***

Lynne D. Grom

Objective: A responsible position in leadership, operations, mentoring, coaching, and customer service with a progressive organization where hard work, experience and enthusiasm will be valuable assets. Summary of Qualifications

• Leadership, Mentoring and Coaching

• Highly effective Customer Service, SAP, and Warehouse Operations

• Distribution, OEM and Manufacturing Experience

• Very Detailed Oriented

• Excellent communication skills with coworkers, as well as clients

• Adaptive learner

• Experience with WMS, SAP, Microsoft Word, Excel, PowerPoint, Lotus Notes, Siebel-CRM, and Access

• Education

• June 1988 Southern Lehigh High School Center Valley, PA

• Courses

• Supervisor Boot Camp

• Working With Teams

• Conflict Management and Conflict Resolution Strategies

• Personal Conflict Styles, Conflict: Avoid, Confront, or Delay, Coping with Accusations in the Workplace

• Building Trust, Rebuilding Trust, The Fruits of Integrity: Building Trust at Work

• Professionalism, Business Etiquette, and Personal Accountability

• Intermediate and Advanced Microsoft Excel

Professional Experience

8/23-Present

Coherent Easton

SAP Analyst

Working with our organization's systems, applications, and products in SAP to help the business meet its needs including the following:

• Create/update material master files (MM01/MM02)

• Create/update bill of material files (CS01/CS02)

• Create/update routing for bill of material files (CA01/CA02)

• Create work step instructions for training within the company

• Assist with procurement requests; create/update purchasing information records and source files (ME11/ME12/ME01/ME02)

• Assist with warehouse personnel; receive material (MIGO), internal orders (MB5T)

• Assist with shipping in the event of reversal in outbound deliveries (VL09)

• Assist with accounts payable; reverse/receive in missing transactions (MIGO), assist in GR/IR

(MB5S)

• Process material transfer transactions (MB11)

• Project manager on various projects; created material part numbers to control the consumable parts coming in and out of the warehouse; involved creating safety stock and re-order points for each part

• Run daily open requisition report for procurement director (ZBKM05)

• Run monthly inventory report for engineers (ZMB52)

• Assist in creating production orders for production team (CO01)

• Assist with monthly inventory and submit cycle count sheets to accounting (MI01/MI02/MI04)

• Adjust inventory as needed (MIGO) (CO11N)

• Available for any SAP support for the entire facility

• Available to run any type of reports required by management or engineering

• Work onsite in Easton and available remote for NJ and MS sites 5/21-5/23 Radial Inc Allentown PA

Operations Supervisor (Inventory/Replenishment) May 2023 - Aug 2023

• Manage MHE Team and Fulfillment Specialist Team AM Shift, including daily team functions

• Manage daily replenishment and inventory, including locked locations and cancel cartons and daily quality numbers

• Understand and work within the WMS, Exotec and Pyramid Systems

• Motivate and challenge the team daily to promote morale

• Implement processes and ensure accuracy and quality if processes within the team 5/21-5/23 NRI Logistics Easton PA

Operations Supervisor Jan 2022 – May 2023

• Actively involved in a brand-new warehouse startup in July 2021: Ability to do all the following Inbound and Outbound processes of the warehouse operations: receiving, picking, packing, condensing, shipping and returns

• Manage Order Fulfillment AM Shift, including daily team functions

• Manage daily KPI, labor ratio and RPH - Successfully meeting on weekend shifts

• Manage daily SLA

• Understand and excel within the WMS System

• Motivate and challenge the team daily to promote morale

• Implement processes and ensure accuracy and quality of processes

• Process all the shift managers and timesheets for the warehouse hourly employees Client Services Supervisor May 2021 to Jan 2022

• Actively involved in a new warehouse startup: Ability to do all the following Inbound and Outbound processes of the warehouse operations: receiving, picking, packing, condensing, shipping and returns

• Manage client services for the PA team

• Manage multiple clients daily

• Make sure all orders are processed within our SLA

• Approve daily work orders for all clients

• Actively involved in all onboarding calls and meetings for all new clients

• Review all semi-monthly and monthly billing prior to invoicing the clients

• Approve all invoices for clients

• Review and post all inbound receipts from clients

• Oversee and log the training for all new hourly employees, and process daily time sheets for the office staff

• Report to the DCM of the PA facility

11/19-5/21 - Neovia Logistics Easton PA

Customer Service Manager for Jaguar/Land Rover

• Manage Call Center for North America Jaguar/Land Rover

• Report Directly to Director of Operations of North America

• Manage KPI’s daily

• Do monthly reporting to the Vice President of North America on the Product Information Reduction Plan

• Do monthly reporting to the Operations in UK on Performance Planning and Review

• Main support for the warehouse and Logistics Site Manager

• Manage all escalations from the retailers

6/06 - 11/19 HYDAC Technology Corp. Bethlehem, PA

Customer Service Account Manager

• Answer incoming calls from distributors and outside sales representative

• Process sales orders

• Forecasting

• Conducted a kick-off/PREP meeting when new order is received against a new quotation.

• Manage any invoicing questions and concerns.

• Work directly with outside sales

• Work directly with customers in OEM line down situations

• Work directly with purchasing expediting material to meet customer’s required delivery dates

• Attend Production Meetings

• Create and update production orders as needed

• Coach and Mentor, all new employees and develop their training schedules

• Member of the Training Team

• Update Work Instructions

• Update material in the Customer Service Training Manual

• Involved in the Process for Improvement Team for Filter Department

• Created Go To List and maintain it for Customer Service Team

• Provide Guidance for EDI customers

• Liaison Consultant and Involved in Migration Team for SAP ECC 6.0

• Point Person for new product

References Available Upon Request

Accreditations Graduated with Honors

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