Data Security Salesforce Administrator
Resume:
Hyderabad
Seattle, WA
Oakland, CA
ROSE MARY NGWAFU
Personal Summary
Results-driven Salesforce Administrator with extensive experience in CRM management, system implementation, and cloud security. Expertise in configuring, customizing, and optimizing Salesforce platforms to enhance business operations and user experience. Proven ability to collaborate with cross-functional teams, implement data security best practices, and align Salesforce solutions with business goals. Adept at managing integrations, automating workflows, and improving system performance. Passionate about leveraging Salesforce technology to drive digital transformation in healthcare, financial services, and enterprise environments.
Core Competencies
Salesforce development
Health Cloud configuration
Data security
API development
Workflow automation
EHR integration
Interoperability standards
User access management
Professional Experience
Technical Lead or Architect
Salesforce
Design scalable Salesforce solutions with Health Cloud, ensuring HIPAA, FDA, and regulatory compliance. Architect integrations with EHR/EMR systems (Epic, Cerner), medical devices, and third-party applications. Lead Salesforce development teams, providing best practices for Apex, LWC, and API development. Optimize data models, security, and performance while implementing FHIR, HL7, and other interoperability standards. Configure Health Cloud features like Patient Timeline and Care Plans, customize Patient 360 views, and develop workflows for remote patient monitoring and medical device tracking. Design and manage integrations between Salesforce and medical device platforms, ensuring data security, compliance, and efficient ETL processes for patient and device data. Design and manage integrations between Salesforce and medical device platforms, ensuring data security, compliance, and efficient ETL processes for patient and device data. Administrator & Functional Analyst Salesforce
TATA Consultancy Services
Managed user roles, profiles, and access controls while optimizing Salesforce objects, fields, and validations. Implemented best practices for data management, approval processes, and workflow automation. Supported Sales, Service, and Commerce Cloud implementations, including community setup and partner user management.
Performed regular data validation and cleansing, ensuring data accuracy and compliance. Integrated Salesforce with third-party tools and applications to enhance functionality. Salesforce Admin
Silver Lake Enterprises
Provided technical support, troubleshooting system issues, and optimizing user experience. Maintained data integrity through regular audits and updates. Developed training materials and conducted user training sessions. Monitored system performance, implementing improvements based on feedback. Integrated third-party applications with Salesforce to streamline business processes CRM Administrator
P&G
Led user acceptance testing, system customizations, and process improvements for the CRM platform. Generated performance metrics and reports to optimize system efficiency. Provided technical support and resolved CRM-related conflicts between departments. Idaho **************@*****.***
07/2021 to 12/2021
06/2020 to 05/2021
10/2019 to 04/2020
Developed custom dashboards and reports to enhance data-driven decision-making. Managed server infrastructure and data security, ensuring compliance with enterprise policies Salesforce Administrator
Comcast
Led user acceptance testing, system customizations, and process improvements for the CRM platform. Generated performance metrics and reports to optimize system efficiency. Provided technical support and resolved CRM-related conflicts between departments. Developed custom dashboards and reports to enhance data-driven decision-making. Managed server infrastructure and data security, ensuring compliance with enterprise policies Salesforce System Administrator
UnitedHealthGroup
Configured and maintained Salesforce objects, fields, workflows, and validation rules to ensure seamless user experience and accurate data management.
Designed and implemented API integrations with third-party applications, ensuring smooth data exchange and streamlined business processes.
Developed Process Builder, Flows, and workflow rules to automate manual tasks, improve operational efficiency, and reduce errors
Conducted data audits, resolved discrepancies, and maintained custom reports/dashboards to provide stakeholders with real-time insights and analytics.
Salesforce Administrator
Humana
Implemented Salesforce solutions for member services and healthcare analytics, enhancing patient data management and service efficiency.
Configured role hierarchies, sharing rules, and permissions, ensuring controlled data access while maintaining compliance with industry standards
Deployed custom tabs, validation rules, auto-response rules, and web-to-case/email-to-case functionalities, streamlining workflows and improving customer support.
Assisted end-users with reporting, dashboards, and system navigation, while facilitating communication between teams for seamless system updates.
Maintained data integrity through validation, cleansing, and custom formulas, improving reporting accuracy and overall system efficiency
EDUCATION
Bachelor's degree in accounting at university of Buea Certified Salesforce Administrator
CORE COMPETENCIES
Salesforce Administration & Configuration
Health Cloud & CRM Management
Agile & Waterfall Project Methodologies
Data Security & Compliance (HIPAA, GDPR)
Business Process Automation & Optimization
Stakeholder Collaboration & Technical Leadership
System Integrations (EHR/EMR, Medical Devices, APIs)
User Training & Change Management
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