Data Analytics Network Operations

Warren Flannery

Operations Management

**************@*****.*** • 713-***-****)

LinkedIn • Cypress, Texas

Results-driven professional with 20+ years of progressive experience overseeing large-scale network operations, driving performance improvements, and leading high-impact teams across telecommunications and government sectors. Proven track record of elevating service quality, increasing customer satisfaction, and securing top national performance rankings. Adept at leveraging data analytics to streamline operations, manage multimillion-dollar budgets, and deliver enterprise-wide quality programs. Skilled in stakeholder engagement, regulatory compliance, and workforce development, delivering measurable business outcomes and operational excellence.

Areas of Expertise

● Operations & Program Management

● Performance Optimization

● Customer Experience Enhancement

● Regulatory & Compliance Oversight

● Network Operations & Infrastructure

● Cross-Functional Team Leadership

● Data Analytics & Process Automation

● Client & Stakeholder Engagement

● Quality Improvement Initiatives

● Training & Workforce Development

● Budgeting & Cost Control

● Business Continuity & Risk Mitigation

Professional Experience

Windstream Communications, State of Oklahoma

Operations Manager

2017 — Present

Accelerate business growth and enhanced operational excellence by directing statewide network operations, launching quality initiatives, optimizing performance outcomes, and forging high-impact strategic alliances. Transform team productivity and morale by revitalizing 17-member underperforming units into high-performing teams through targeted coaching, performance management, and executive-level issue reporting.

●Achieved #2 companywide ranking and sustained top-five performance for 8 years by deploying a company-wide Quality Improvement Program, elevating technician standards, minimizing churn, and increasing customer satisfaction from 60% to 95%.

●Sustained a 92% team approval rating over 7 years by conducting granular performance assessments and customizing growth strategies that enhanced team effectiveness and management credibility.

●Unlocked new revenue streams and expedited issue resolution by building influential relationships with business leaders, government agencies, and internal stakeholders while coordinating cross-functional solutions to complex service issues.

●Improved service quality, customer satisfaction, and resolution speed by leveraging data analytics to uncover operational bottlenecks and refine workflows for order and ticket completion.

TCG Group, Spring TX

Operations Manager

2013 — 2017

Advanced client satisfaction and business growth by delivering comprehensive business services and technical training solutions for corporate telecommunications clients. Exceeded project delivery goals and improved team synergy by directing high-performing teams in business services and technical training, fostering a collaborative and accountable culture.

●Reduced project risk and elevated team output by launching strategic initiatives that aligned performance objectives with organizational priorities.

●Increased training effectiveness and regulatory compliance by designing and deploying targeted programs to close skill gaps and meet mandated standards.

●Strengthened client retention and expanded partnership opportunities by building and maintaining strong relationships with key stakeholders across the telecommunications sector.

●Enhanced operational efficiency and project execution by applying data-driven strategies to streamline processes, meet milestones, and uphold quality benchmarks.

Harris Corporation, Houston TX

Federal Aviation Administration Lead Engineer

2004 — 2013

Directed comprehensive design, implementation, testing, and maintenance of FAA communications systems, ensuring seamless operations and regulatory compliance.

●Spearheaded a team of 12 engineers and 61 remote technicians, driving performance improvements and optimizing network deployment.

●Cultivated strong relationships with key stakeholders, including the Department of Transportation, Transportation Security Administration, and Houston Bush Airport, to facilitate efficient project execution.

●Managed a $700 million budget across 161 sites, leveraging data analytics to enhance strategic decision-making and operational efficiency.

●Provided extensive training and development programs to elevate technical capabilities and certification compliance within engineering teams.

Additional Experience: Senior Switch Technician at AT&T, Central Office Switch Technician at Ft Bend Telephone, and Switch Technician at Siemens Industry

Education

Bachelor of Science in Engineering Technology University of Houston

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