Mortgage Loan Customer Service
Resume:
Paola Melgar
*** ********** **., *********, ******* 33896
*********@*****.***
OBJECTIVE
Experienced mortgage loan officer seeking a challenging role that leverages 12 years of loan processing and customer service expertise. SKILLS AND ABILITIES
● Fluent in English and Spanish
● Excellent communication and interpersonal skills
● Strong organizational and analytical abilities
● Proficient in Microsoft Office products (Word, Excel, PowerPoint)
● Advanced skills with Excel (pivot tables, complex formulas, lookups)
● Ability to work independently and with a team
● Detail oriented with strong problem-solving capabilities
● Excellent under pressure and ability to meet deadlines WORK EXPERIENCE
Senior Mortgage Processor CrossCountry Mortgage 07/2024-03/2025
● Communicated effectively with underwriting and mortgage consultants to understand borrowers’ financial situation. Ensured quality and compliance with company policies and investor guidelines
Debt Specialist National Debt Relief LLC 02/2023-07/2024
● Managed assigned accounts to identify outstanding debts.
● Planned course of action to recover outstanding payments.
● Located and contacted debtors to inquire about payment status. Senior Mortgage Loan Processor III Loan Depot P
07/2020 – 7/2022
● Provided quality loan processing and reviewed files for underwriting standards compliance.
● Obtained necessary information to process and complete mortgage loan files.
● Ensured quality and compliance with company policies and investor guidelines.
Senior Mortgage Loan Processor Digital Risk
11/2019 – 7/2020
● Communicated effectively with underwriting and mortgage consultants to understand borrowers’ financial situation.
● Calculated income and reviewed tax returns.
● Worked on government (FHA, USDA, VA) and conventional loans.
● Met daily, weekly, and monthly production goals.
● Coordinated the approval process with mortgage consultants. Credit Analyst Ovation Credit Services of Lending Tree 01/2019 – 11/2019
● Maintained high levels of customer service with clients.
● Spoke with consumers via inbound and outbound calls, as well as emails regarding negative credit report items.
● Sold Ovations products and services to repair credit.
● Applied standard quality assurance and compliance guidelines. Document Analyst and Translator Florida Blue Insurance 11/2016- 11/2018
● Produced, edited, and distributed business documents, including reports and process documentation.
● Analyzed data, developed solutions and alternatives for processing.
● Identified issues with forms and reports and handled implementation of improvements.
Mortgage Collector Select Portfolio Servicing
11/2014 – 11/2016
● Provided guidance on loan risk and benefits.
● Assisted client in determining suitable loan programs. ● Explained different types of loans and credit options. Mortgage Loan Officer Bank of America
5/2011 – 2/2014
● Analyze applicants' financial status, credit, and property evaluations.
● Obtained and compiled copies of loan applicants' credit histories, corporate financial statements, and other financial information.
● Approved loans within specified limits and referred loans outside those limits to management.
Personal Assistant Tyra Tutor 10-2000 - 2-2014
● Handled all household duties with full trust and access to all personal data and accounts.
● Organized files, mail, and all aspects of running a household.
● Responsible for health and well-being of two children (1 to 5 years old) EDUCATION
Pedro Ruiz Gallo, Lima, Perú - March 1995
CEPEBAN, Lima, Perú - Associate Degree in Banking Administration, November 1999
REFERENCES
● Tyra Tutor (long-term acquaintance/previous manager) 904-***-****
● Amanda Shallenberger (Director at Loan Depot) 704-***-****
● Nora Mosqueira (long-term friend) 863-***-****
● Jose Mesons (coworker at Bank of America) 352-***-****
● Shantell Johnson (coworker at Digital Risk) 904-***-****
● Denise Siquibache (coworker at National Debt Relief) 786-***-****
Contact this candidate