Customer Service Data Analysis

Sara Fatima

+1-227-***-**** **************@*****.***

Objective

Dynamic professional with a proven track record in customer services, excelling in problem-solving and relationship building. Adept at leveraging communication skills and data analysis to enhance client satisfaction and foster positive interactions. Committed to delivering exceptional results and maintaining high standards in all endeavors.

Experience

PWCS, virginia Woodbridge, Virginia Substitute Teacher, K-12

12/2024 – Current

Utilized various teaching techniques to motivate students and foster their academic growth.

Maintained accurate records of student attendance, grades, and behavior reports.

Integrated technology into lessons when appropriate for enhanced learning experiences.

Monitored classrooms, ensuring that all students were safe and adhering to school rules.

Community Concepts Inc. Dumfries, Virginia DSP

03/2024 - 12/2024

Monitored health and well-being of clients and reported significant health changes.

Built strong and trusting rapport with clients and loved ones.

Contacted medical providers on behalf of clients to follow up on appointments.

Monitored clients' activity levels and helped prevent sedentary behavior.

Maintained detailed records of services performed.

Askari Bank Islamabad, Pakistan Receptionist / Accountant

04/2023 - 05/2024

Manage incoming and outgoing post and deliveries, while assisting with finance duties including inputing vendor invoices and preparing deposits.

Greeted bank customers, answered inquiries and directed them to appropriate staff, while also processing payments and maintaining customer records.

Processed customer payments, entered data into accounting system and ensured a secure lobby, while also managing incoming and outgoing mails.

Maintain accurate financial records, prepared reports and ensure compliance with banking regulations.

Provided excellent customer service to resolve customer complaints in a timely manner.

Answered customer inquiries and provided accurate information regarding products and services.

Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Metro Cash & Carry Islamabad, Pakistan Customer Service Representative

01/2022 - 4/2023

Provided excellent customer service to resolve customer complaints in a timely manner.

Provided exceptional customer service to ensure customer satisfaction.

Provided accurate information about products and services to customers.

Education

Riphah international university Islamabad pakistan Bachelors in Business and Administration

Major : Finance

09/2021-2024

Completed my first 6 semester of degree

Moved to USA

Evaluate my degree

Got 100 credit hours in business and administration, finance

Applied in George mason university same program

Skills & abilities

Communication skills.

Financial analysis

Investment strategies

Data analysis

Customer service

Team collaboration

Problem solving

Behavior modeling

Relationship building and management

Verbal and written communication

Verbal and written communication

Classroom management

Language fluency

lime management

Interpersonal communication

Certifications

High impact Business writing, Division of Continuing Education (UCI)

Marketing Mix Fundamentals, Reinventing Higher education (IE)

Financial Management for Products leaders, University of Maryland

Cost Accounting and Decision Making Techno University Muncher

Introduction to digital advertising, University of Colorado Boulder

Human Resource Analytics, University of Californian, Irvine

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