Business Development Account Manager

OBJECTIVE

Results-driven program and account

manager with expertise in technical

sales, production optimization, and

business development. Passionate

about driving strategic growth,

enhancing operational efficiency,

and fostering strong client

relationships. Seeking to leverage my

leadership skills and industry

knowledge to contribute to

innovative solutions and long-term

success in a dynamic organization.

Angela Miles

440-***-**** ***********@*******.***

SALES ACCOUNT MANAGER / PROGRAM MANAGER

As a seasoned manufacturing professional with over six years of experience, I have a proven track record of leading technical teams, driving successful sales projects, optimizing production processes, and fueling business development. I’m now eager to leverage my expertise and leadership abilities to make a significant impact on your sales and business development team.

EDUCATION

KENT STATE UNIVERSITY

2015-2019

BA in Network Technology

Minor in Computer Forensics and

Security

SKILLS

● Program and Account

Leadership

● Sales Strategy and Business

Growth

● Technical and Manufacturing

Excellence

● ERP Systems and Inventory

Optimization

● Client Relationship Building

and Management

SALES ACCOUNT MANAGER / PROGRAM MANAGER

Iten Defense 2024 – Current

● Spearheaded the growth and market expansion of the Transparent Armor division, developing and executing innovative strategies that targeted key sectors, including military, automotive, maritime, and personal protection, driving adoption and revenue growth in highly competitive markets.

● Collaborated closely with the Sales team to identify emerging market opportunities, forge high-value strategic partnerships, and seamlessly integrate cutting-edge technologies into client products, enhancing product offerings and solidifying long-term customer relationships.

● Acted as the primary account manager for high-priority clients, building and maintaining strong, trust-based relationships by proactively addressing challenges, ensuring customer satisfaction, and driving continued business development to support sustained growth.

● Managed complex, cross-functional programs from concept to execution, overseeing all phases of development to ensure alignment with strategic business objectives, while maintaining rigorous standards of efficiency, quality, and on-time delivery. PROCESS ENGINEER

Iten Defense 2018 - 2024

● Handpicked to lead and elevate a high-performing technical team, delivering major gains in production efficiency, quality assurance, and end-to-end workflow optimization across critical operations.

● Forged powerful partnerships with technical sales teams, serving as a trusted advisor to key clients by delivering custom- engineered solutions that deepened relationships and maximized customer engagement.

● Led high-impact quality initiatives and transformative process improvements, slashing waste and skyrocketing production efficiency by identifying root causes and implementing strategic, data-driven solutions.

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