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ANDRÉS ANDRADE (Andrew Andrade)

New York, NY • **6/296-0344 • **************@*****.*** • linkedin.com/in/andres-andrade-89bba914 SUMMARY OF QUALIFICATIONS AND KEY SKILLS

Recognized for delivering and exceeding educational goals through customer service, business strategies, planning and refinement. Works well remotely and on-site with customers and vendors. PROFESSIONAL EXPERIENCE

Customer Service Representative, Manager (On-Site, Remote) 2020-present Franklin Street Collective, LLC (eBay.com/franklinstcoll New York, NY

• Inventory processed including sourcing, photography, description, listing of vintage items.

• Processed customer inquiries and sales transaction with prompt shipping turnaround.

• Maintained a customer satisfaction rating of 100% on over 6300 transactions. ESL Instructor (On-Site, Remote) 2015-present

Middlesex Community College, NJ (since 2024) New York, NY

• Instructed private students in basics of English language, including speech, grammar and writing.

• Worked with populations from Latin America, Spain, Haiti, Italy and Russia.

• Volunteer conversation lessons through The International Center, New York, NY.

• Classes in ESL at beginner and intermediate levels.

• US Citizenship Exam preparation courses.

• Certified in administration of BEST 3.0 exam.

Vocal Instructor (Remote, On-Site) 2013-2025

Private Studio, Weil Music Institute at Carnegie Hall, CUNY Queens New York, NY

• Instructed students in basic, intermediate and advanced vocal technique in several musical styles.

• Taught classes in diction (Italian, German, French), audition protocol, basic music theory and sight-singing.

• Adjunct teaching at Hebrew Union College, Jewish Theological Seminary and New School for Jazz.

• Tenured Vocal Instructor and Opera Workshop Director at LaGuardia High School of Performing Arts. Executive and Artistic Director, Founder 2005-2016 Citywide Youth Opera, Inc. (501c3) New York, NY

• Raised funds for operations and special projects, wrote successful grants, managed operations and a staff to oversee high-quality level of musical, linguistic and dramatic preparation. OTHER EXPERIENCE AND SKILLS

Genealogical Researcher 2014-present

• Freelance researcher building extensive family trees using resources in United States, Spain and Cuba.

• Instructor in genealogical basics including best practices in research and organization with focus on helping individual students meet research goals.

TECHNOLOGY SKILLS Adopting new technology quickly and independently Remote Communication: FaceTime, Zoom, Skype, Slack, WhatsApp, Google Suite, GoToMeeting Document Management: Microsoft Office (Word, Excel, PowerPoint), Google Drive (Docs, Sheets, Slides) Social Media: Facebook, Instagram, Pinterest, LinkedIn Additional: WordPress, eBay, Etsy, Amazon, Bonanza, Facebook Marketplace EDUCATION AND TRAINING

New England Conservatory of Music, Boston, MA, Master of Music, Vocal Performance University of South Florida, Tampa, FL, Bachelor of Music, Vocal Performance New York Real Estate Institute, New York, NY, Real Estate Salesperson and Property Manager licenses earned. Penn Foster College, Scranton, PA, Diploma in Private Investigation. IAP College, Portland, OR, Diplomas in Genealogy and Life Coaching. TEFL Training College, Certificate in Teaching English as a Foreign Language. LANGUAGES

• Fluency in Spanish. Able to read with basic comprehension in French, Italian and German. PUBLICATIONS

• Absolute Beginners Voice (trade paperback). Music Sales America, 2006.

• Various articles for the New York Singing Teachers’ Association.

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