JESSICA
VARNER
***********@*****.***
New Brockton AL
Bold Profile
Driven to achieve success in all endeavors. Aspiring to build a fulfilling career and life. Committed to fostering leadership and driving growth within the company. Passionate about making a meaningful impact and continuously striving for excellence in all professional aspects. PROFESSIONAL SUMMARY
SKILLS
• Leadership
Customer relationship
management
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• Time management
Distribution & management of
products
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• Multitasking and organization
• Adaptability and flexibility
• Data entry proficiency
• Data Security
• Quality control management
• HIPAA compliance
• HIPAA regulations
• Medical records management
• Document scanning
• EMR / EHR
• Medical office administration
McCann School of Business &
Technology
Hazleton, PA
Associate Of Applied Business:
Medical Assisting
EDUCATION
Walmart - Customer Care advocate and product distribution Enterprise, AL • 10/2024 - Current
Loves Travel Centers - Head lead manager
Ozark, AL • 05/2022 - 10/2024
Citel - Email and Fraud Specialist
Bloomsburg, PA • 02/2020 - 03/2022
Geisinger Medical Center - Medical Records Clerk & Nursing assistant Danville, PA • 12/2018 - 07/2020
WORK HISTORY
• Coordinated distribution of grocery foods and consumables. Kept up-to-date with industry trends, product updates, and policy changes to provide knowledgeable assistance at all times.
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Improved customer satisfaction by addressing and resolving complaints efficiently.
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Built rapport with customers through personalized interactions, increasing their trust in the company''s products or services.
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Built a high-performance team culture through effective leadership techniques such as coaching, mentoring, and empowerment.
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Boosted team productivity by implementing efficient project management strategies.
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Collaborated with cross-functional teams to develop innovative solutions that addressed complex business challenges.
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Delegated high volumes of work to empower team, build trust, and assist with professional development.
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Improved customer trust by promptly addressing and resolving reported instances of fraud.
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Conducted thorough investigations into suspected fraudulent activities, resulting in timely resolution of cases.
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Reduced instances of fraud by implementing comprehensive detection and prevention strategies.
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Maintained detailed records of all detected fraud incidents for future reference and analysis.
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• Adapted quickly to new roles and routines with hands-on learning.
• Ensured HIPAA compliance by adhering to strict confidentiality GPA: 3.6 GPA guidelines when handling sensitive patient information. Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
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Scanned medical records in digital format for easy retrieval and accessibility.
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Maintained patient records systems by archiving, scaning and indexing important documents and files.
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Available upon request.
REFERENCES
HONORS LIST
AWARDS
Being able to teach others in a way that each of them need. You have to tailor your training techniques for people, everyone does not learn or comprehend the same.
COMMUNICATION
Numerous safety awards.
LEADERSHIP