13+ years experience HR Support Professional

* * * * * C r y s t a l C o l e y - S i n g l e t o n

Crystal Coley-Singleton

**** *. ***** **., *******, MI 48221 І 313-***-**** І *******@*****.*** Overview

I am a strong solution focused individual who is comfortable working in an environment which demands strong deliverables along with the ability to identify problems and drive appropriate solutions. Also, I am an enthusiastic team player with a strong drive to create a positive work environment. A key partner for leadership and a valuable resource for team members. A trusted partner and confidant who understands when and how to share information in the best interests of people and the organization. I wish to utilize my skills, experience, and talents to be a part of groundbreaking thinking and visionary goals. Highlights:

• HRIS (ADP, Ceridian Dayforce, Workday, GEMs)

• ATS (ADP, Workday, AE)

• I9, E-verify

• Background checks

• Onboarding, New Hire Orientation

• Benefits Open Enrollment

• HR/Organizational Policy and Compliance

• SAP Requisitioning, Concur Expense reconciliation

• Teams, Webex, Zoom, Outlook, Excel, Word, Power Point, Salesforce, FreshService, HireRite Professional Accomplishments

LHH on assignment with SMART Transportation 04/2024 – present (40 hrs.) Detroit, MI

Recruiting Coordinator

• Background checks

• Reference checks

• EEO processing

• Electronic and physical file management

• Employee badge issuance

• Mail distribution, shipping

• Hiring events, job fairs

Kyyba Inc. on assignment with Ford Motor Co. 01/2024 – present (up to 10hrs.) Dearborn, MI

Administrative Assistant – Part time Remote

• Government Affairs Department

• Maintain PAC records

• Submit requests for PAC checks

• Reconciliation of expense accounts

• Creation and maintenance of contact information

• Schedule meetings

• Ad hoc tasks upon request

Blue Chip Talent on assignment with 700 Credit, LLC 08/2022 – 09/2023 (40hrs) Farmington Hills, MI

2 P a g e C r y s t a l C o l e y - S i n g l e t o n Onboarding Set-up Specialist

• Learning Management Systems Department

• Responded to LMS cases submitted via the Salesforce® system submitted by internal and external customers (Designated user updates, waiver requests, technical issues)

• Assisted in the enrollment process of customers new to the LMS

• Issued “LMS Welcome Letters” and confirm setup accuracy in ComplyNet® and the 700Dealer® portal

• Contact disabled and soon to be disabled customers regarding incomplete LMS training

• Facilitate Teams® meetings to assist customers with navigating the 700Dealer® portal to access LMS training courses

Otterbase Inc. on assignment with MVP 04/2022 – 07/2022 (40hrs) Southfield, MI

HR Coordinator

• People’s Solutions Department

• Responded to incident tickets submitted via the Fresh Service® ticketing system submitted by field operations (Animal Hospitals and Pet Clinics employees), 8X8® phone system, emails and Teams®

• Assisted in the onboarding process of new hires and rehires

• Activated/Reactivated/Rehired candidates in the HRIS Ceridian Dayforce®

• Reviewed background checks to confirm eligibility for hire/rehire UPS World Headquarters 09/2018 – 12/2021 (40hrs)

Atlanta, GA

Region Employee Services HR Specialist

• Corporate HR Employee Services Department

• Analyze employees’ timecard systems to determine causes of pay interruptions and develop corrective actions

• Reduced compensation exceptions relating to inaccuracies of salary structures, job codes and grades, outside of salary minimum and maximum, etc.

• Ensured compensation guidelines are adhered to

• Designed/Developed/Executed a process to reduce payroll concerns

• Provided HR policy and procedure administration to various levels of management

• Unemployment Claims – acted as liaison between third-party Equifax® and management to respond to claims

• Assisted with the coordination of the annual benefits fair UPS – Great Lakes District 03/2012 – 08/2018 (40hrs) Columbus, OH

Human Resources Admin. Assistant III

• Oversee and execute new-hire orientation processes

• Assist new employees in completion of benefit package paperwork

• Input new employees into the HRIS system (GEMs)

• 3rd Party Requests (Unemployment, Disability, Leaves)

• Onsite HR representative open and responsive to employment requests/questions from employees and leaders

• New and replacement facility badging issuance

• Establish and maintain personnel files for all employees in accordance with current policies on content and confidentiality

• Administration of annual United Way of Columbus golf outing (tracking and securing donations, issuing invitations, ordering gifts, etc.)

Labor Relations Sr. Admin Assistant

• Issued discipline letters to employees violating Teamsters Local 413 Bargaining Unit Agreement 3 P a g e C r y s t a l C o l e y - S i n g l e t o n

• Data entry of grievances filed by union personnel

• Physical and electronic file organization and maintenance of case files, grievances, etc.

• Maintained office equipment (copiers, scanners, fax, printers, mail-meter equipment, etc.)

• Organize and maintain storage and supply areas – ordering office supplies

• Conference room scheduling

• Menu selection and ordering of food and beverages staff meetings UPS – Great Lakes District 12/1997 – 02/2012 (40hrs a week) Livonia, MI

Administrative Assistant III (Facilities Function)

• Accounts payable – Invoice processing (Oracle)

• Contract administration – Liability insurance compliance (janitorial, electrical, landscaping, snow removal, electrical, etc.)

• Mail collection sorting and distribution, shipping (UPS), USPS metered mailings

• EPA Inspection compliance

• SAP requisitioning

• Expense account reconciliation

• Manage day-to-day operation of department (work order creation, work order closing)

• Meeting arrangements (supplies, lunch, agenda, etc.)

• Travel arrangements (hotel accommodations, car rental, airfare, etc.) Education

Madonna University, Livonia, MI

Master of Business Administration in HR Management – 3.4 GPA Madonna University, Livonia, MI

Bachelor of Science in HR Management – 3.4 GPA

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