Customer Service Representative

PATERIA PORTER

Horn Lake, MS 901-***-**** **************@*****.***

Professional Summary

Dedicated and experienced Customer Service Representative with over 9 years of success delivering exceptional service in fast-paced environments. Skilled in active listening, communication, and resolving customer concerns with professionalism and empathy. Adept at building customer loyalty, improving service quality, and supporting business operations across healthcare, retail, and education sectors. Seeking to leverage my diverse experience in a customer-focused or healthcare support role.

Experience

Substitute Teacher

Kelly Services – Horn Lake, MS Aug 2024 – Present

• Maintained classroom order and a safe learning environment in the absence of the regular teacher.

• Adapted teaching methods to accommodate diverse learning styles and abilities.

• Enforced school safety protocols during emergencies.

Stocking 1 Associate

Walmart – Hernando, MS May 2024 – Aug 2024

• Built strong relationships with customers, increasing loyalty.

• Provided exceptional customer service to enhance shopping experience.

• Maintained cleanliness and organization of store sections.

Customer Service Representative (Remote)

Conduent – US Apr 2019 – May 2024

• Maintained customer satisfaction with proactive solutions.

• Opened new accounts and answered product and service inquiries.

• Trained clients and consumers, analyzed team performance, ensured paperwork accuracy.

Warehouse Fulfillment Specialist

Walgreens – Memphis, TN Sep 2015 – Apr 2019

• Manually filled prescriptions and managed pharmacy canisters.

• Retrieved and attached canisters for prescription fulfillment.

Billing Specialist (Remote)

Intermediate Marketing Solutions – US Jul 2012 – Sep 2015

• Handled health insurance policy cancellations and payment processing.

• Followed HIPAA and internal policy procedures.

• Assisted customers with account inquiries and policy information.

Customer Service Representative (Remote)

Teleperformance – US Jan 2008 – Jul 2012

• Opened new accounts and resolved customer concerns.

• Promoted services and transferred calls to proper departments.

• Maintained satisfaction through customer-focused strategies.

Cashier/Sales Associate

Sacred Heart Thrift Store – Hernando, MS Nov 2004 – Jan 2008

• Assisted customers, processed sales, and maintained store organization.

• Handled closing duties and daily cash reconciliation.

Education

Technical Diploma – Medical Billing and Coding

Miller Motte Jul 2019 – Jul 2020

Vocational Diploma – Cosmetology

Delta Technical College Aug 2010 – May 2011

High School Diploma

Horn Lake High School Aug 2000 – May 2003

Skills

Work under pressure, Communication, People skills, Pharmacy tech, Medical coding, Microsoft Office, Customer service/support, Customer account management, Customer retention strategy, Call documentation, Time management, Data entry

Certifications

Tennessee Pharmacy Technician License

Contact this candidate