Technical Support
Resume:
PROFILE
I want to succeed in challenging environment to help me
grow both professionally and personally . Being a curious learner, I would like to learn and contribute in order to meet the objectives ofthe organization. want to succeed in challenging environment to help me
grow both professionally and personally . Being a curious learner, I would like to learn and contribute in order to meet the objectives of the organization.
SKILLS
PERSONALITY
SOFTWARE SKILLS
LANGUAGES
AYUSH
DAS
EDUCATION
EXPERIENCE
HOBBY
1.Music
2.Travelling
3.Sports
Address
9B Aveneu 1st Road,Santoshpur,Kolkata-
700075
Kolkata
Contact
***********@*****.***
Date of Birth
21.02.1998
Good communication - written and oral skills
Excellent conceptual and analytical skills
Effective interpersonal skills
Communicative
Punctuality
Creativity
Organized
Ambitious
MS Office 365 -
Windows -
Azure -
Service Now -
Networking -
Tech Support -
English -
Bengali -
Hindi -
2014 - 2016
Silver point High School
High School.
08.2016 - 07.2020
Future Institute of Technology
B.tech in Electronics and Communication.
02.2022 - 01.2024
Wipro
Technical Support
1.Provided product and service information to customers. 2.Researched required information using available resources and Offer Solution to customers.
3.Researched, identify, and resolve customer complaints using applicable software.
4.Routed calls and tickets to appropriate resources and Domains who can best support the user,
5.Documented all call information according to standard operating procedures.
6.Created SOPs for new Issues and resolution given. 02.2021 - 02.2022
Wipro
L1 System Administrator
1.Installing and configuring software/ hardware requirements based on service requests
2.100% adherence to timeliness as perthe priority of each issue, 3.To manage client expectations and ensure zero escalations 4.Provided application/ user access as per client requirements and requests to ensure timely solutioning
5.Track all the tickets from acceptance to resolution stage as per there solution time defined by the customer.
6.Generated Reports via Excel for weekely and Monthly
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