Talent Acquisition Operations Manager
Resume:
Hope Fetters
**********@*****.***
Operations Manager
Highlights of Expertise
●25 years of Operations/People Management
●Strategic Planning, budgeting, conveyance/logistics
●P & L Accountability/Revenue Growth
●Staff Building, Development, Promotion
●Coaching Style-Servant Leadership
●Lean Six Sigma Principles, Root Cause Analysis
●Schedule builder, Workday best practices
●New store, New Acquisition, and Building Launches-Chilis, TGIFriday’s, Buffalo Wild Wings, CVS Health, Amazon ATS, 7-11
●Day 1 processing/development-Amazon
●Leading-New acquisition of 10 retail locations with/12 restaurant redevelopment: 7-11 Holdings
Career Experience
7-11 Holdings/New Acquisition- Midland/Odessa Market, TX (2024-2025)
Area Leader
Lead team of 10 Managers, 29 Assistant Managers, 12 Restaurant Leaders
Weekly goals and roll-up call for national team’s meetings and revenue setting. Sales training, building tactics to become #1 and #2 respectively in the region within restaurant and retail sales.
One or more weekly store visits to move products, discuss opportunities, store and restaurant conditions
Vendor negotiations, best practices for item-by-item management, store specific restaurant sales tactics for 7NOW delivery services
How to be audit ready, loss prevention/asset protection tactics
KPIs and recordable measures
Extensive repair and maintenance due to equipment failures across the market
Amazon ATS Overnight Outbound-Wilmer and Waco, TX (2020-2024)
New Building Launch Operations Area Manager Outbound First and Middle Mile/Overnight 6 pm-7 am
Established safety and security for the building for new hire associates to be able to follow
Trained all personnel for Overnight, Outbound package, Amazon Fulfillment Engine (AFE) to understand time management, conveyance, robotics, package placement, and to read package deliverables
Asset protection, loss prevention-shift and building specific
KPI metrics in all departments, recordable injuries
Number one in multiple categories for deliverables: On-time, most produced packages in a launch site
On the Border Mexican Grill and Cantina Operations Manager/Regional training role DFW TX (2018-2020)
Visit underperforming locations, understand KPIs, root cause analysis, develop plans to correct=store specific
Retooled scheduling to fit the building needs to include developing catering and delivery role
Weekly and monthly training classes to develop strengths within each location to increase knowledge base and curb theft
Decreased loss in each location by more than 15%, over 3 months minimum per location
Insured state certifications were in place, all passing inspections prior to role completion
Extensive focus on customer service and building customer base again
Buffalo Wild Wings DFW (2015-2018)
Operations General Manager
Set the bar for top performing locations: Irving, Lewisville, Arlington
Created a fun, creative atmosphere for customers and employees. Used the weekly MMA and Collegiate events to get more customers involved with sales events and recruiting tactics. Boys and Girls club monthly events.
Hired and trained all staff in safety and food standards, used safety training games to introduce new products and how to operate safely.
Operated within the top 10% of the company: Least amount of bar/BOH waste, labor dollars used including OT and training dollars.
Education & Credentials
EMBA JWMI Strayer University Herndon, VA 2020
BA Management Information Systems Strayer University Herndon, VA 2016
AAS Business Management Jamestown Community College 1993
International Gold Key Honor Society 2013-2020
Who’s Who Among American College Students 2013-2020
Alpha Sigma Lambda Business Group 2015-present
Zonta Business Women’s International Group Award Recipient
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