Customer Service In-Home Caregiver
Resume:
April Dawn Vreeken
Sierra Vista, Arizona 85635
*****.*******@*****.***
Customer service oriented professional with 10+ years in the healthcare industry. Able to provide timely and accurate data to ensure reimbursement for patient services and communicate effectively with coworkers, patients, and staff. Follows policies, procedures and guidelines to ensure quality. Maintain and safeguards patient privacy and confidentiality under HIPAA. Experience in the following certifications~First Aid, CPR, AED but, needs to be updated. Experience in Medication Management.
*Team player who performs at high levels of productivity in fast-paced environments without missing a deadline.
*Follows directions to ensure accurate timely completion of duties.
*Oracle, Microsoft Office, Lotus 123. Excel, MS Word, Powerpoint, Typing. Willing to travel to Huachuca City, Whetstone, Hereford, and Palominas. Employment history
Janitor
MG Janitorial, LLC-Sierra Vista, Arizona
July 2024-present
*weekly clean ULTA Beauty Supply Store.
*weekly clean public restrooms.
*weekley clean break room, salon, wash room, hall and corridor. Server/housekeeping
Mountain View Gardens Independent Senior Living
October 2024-January 2025
*Obtain and serve meals to residential.
*daily clean resident apartments and restrooms.
*daily clean public restrooms,
*daily clean hallways and corridors.
In-home Caregiver
Synergy HomeCare, Sierra Vista, Arizona
April 2024-July 2024
*Stand by assist and full assist for personal hygiene care.
*Light housekeeping
*Meal preparation
*Medication reminders
*Transportation
Care Manager/Caregiver
EDEN Home Care
December 2023-April 2024
*Maintain resident availability and staff schedules.
*Maintain patient clinical files.
*Maintain staff files and compliance credentials.
*Perform spot checks on staff.
Customer Service Sales Associate
Dollar General-Hereford, Arizona
September 2023-December 2023
*Cashier
*Stocking shelves
*Daily cleaning of store
In-home Caregiver
Rose’s Paradise Home Health-Pahrump, Nevada
August 2022-March 2023
*In-home private care regarding personal hygiene and ADL’s
*Stand-by assist, Full assist and bed bound experience.
*Light housekeeping
*Meal preparation
*Transportation to appointments and errands if needed Customer Service Associate
Animal Care Center of Pahrump-Pahrump, Nevada
March 2021-August 2021
*Answer phones in high call volume phone system
*Resolved customer service problems and concerns, determined charges, collected payments, and made payment arrangements.
*Referred unresolved grievances to designated individuals, adjusted bills and refunded money. Customer Service Representative/Cashier
Home Depot-Pahrump, Nevada
June 2020-October 2020
*Greeted customers, scanned merchandise, totaled purchases, accepted payments, made change.
*Pre-pared and filled online and in-store orders, processed returns and exchanges.
*Answered inbound phone calls and collaborated with customers to meet service goals. Resident Care Provider/Medication Technician
Inspirations Assisted Senior Living-Pahrump, Nevada October 2018 to May 2020
*Aided residents with ADL’s and administered scheduled medications and PRN’s
*Oversaw the safety and well-bring of residents, assisted with personal hygiene to residents of memory loss.
*Ensured comfort and security of individuals.
*Maintained confidentiality standards of Protected Health Information in accordance with HIPAA guidelines.
Housekeeping Aide
PIH Health Hospital-Whittier, California
December 2010 to March 2018
*Daily clean staff offices, public restrooms, lobbies and corridors.
*Daily clean patient rooms and private restrooms.
*Terminally clean discharged rooms.
Data Entry Clerk/Data Entry Clerk file
CMRE Financial Service, Inc-Brea, California
August 1998 to May 2010
*Answer a high volume call center.
*Assess mail returns
*Batch new business/Prepare business to be keyed into computer
*Send acknowledgements of new medical accounts to clients.
*Alphabetize and file new business.
*Send and receive FedEx and UPS packages.
Usher/Concessionist-Team Lead
AMC Norwalk 20 Theaters- Norwalk, California
March 1995-August 1998
*Daily clean Theater lobby, restrooms, hallways and corridors
*Terminally clean each discharged theater
*Daily clean of the concession.
*Alternate cashier for concession stand if needed. Education
Associates Degree of Science-Medical Billing and Coding Ultimate Medical Academy-Clearwater, Florida
June 2020 to December 2021
John Glenn High School-Norwalk, California
September 1992 to June 1997
High school diploma-G.P.A. 2.8
Skills
*Medical Billing *Phone etiquette
*Accounts Payable *Filing
*Deductibles *EOBs
Revenue Cycle Management *Posting payments
*Third Party Payers *Electronic Health Records (EHR)
*Electronic Medical Records
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