Call Center Customer Service

**/**** - **/**** **********

RTC Management, Las Vegas, NV

Managed all communication within designated territories Documented and maintained detailed records of customer inquiries, services rendered, charges, expenses, inventory, and other dispatch-related information

Coordinated the dispatch of workers and service vehicles to designated locations based on customer requests, specifications, or requirements, using radio communication

05/2024 - 08/2024 Driver

Uber Driver, Las Vegas, NV

Delivered safe and efficient transportation to multiple passengers daily Utilized GPS and various routing apps to navigate and choose optimal routes Consistently earned high ratings from passengers for exceptional service 04/2023 - 08/2023 Flagger

Masters Of Barricades LLC, North Las Vegas, NV

Continuously monitored surroundings to ensure the safe movement of oncoming traffic

Communicated via two-way radio with team members to manage traffic flow efficiently

Coordinated with colleagues to ensure proper positioning and smooth operations

12/2022 - 03/2023 Call Center Telemarketer

Precision Opinion Inc, Las Vegas, NV

Solicited donations or processed orders for goods and services via telephone Addressed customer complaints promptly, ensuring quick resolution and satisfaction

Collected essential customer information, including names, addresses, phone numbers, and credit details, and accurately entered it into the customer service software

06/2022 - 11/2022 Janitor Custodian

Jean Camp, Las Vegas, NV

Maintained buildings in a clean and orderly condition Mallika Jackson

Las Vegas, NV

Phone: 725-***-****

Email: *****************@*****.***

Objective

To obtain an entry-level warehouse associate position where I can utilize my attention to detail, safety awareness, and eagerness to learn, while contributing to efficient warehouse operations. Ability Summary

Diligent and strong work ethic

Adapts to a variety of work environments

Works well under pressure and fast-paced settings

Ability to work independently or in team setting

Great interpersonal and communication skills

Employment History

Performed heavy cleaning tasks, including floor care, rug shampooing, washing walls and windows, and rubbish removal

Ensured cleanliness and sanitation in common areas, restrooms, and high- traffic zones

11/2019 - 11/2022 Forest Firefighter

NDF, Las Vegas, NV

Responded to fire emergencies, controlling and extinguishing fires Rescued individuals and minimized property damage during fires Managed hazardous situations to protect life, property, and the environment 01/2020 - 07/2022 Dishwashers

Palms Place LLC, Las Vegas, NV

Cleaned dishes, kitchen equipment, and utensils, ensuring all items were thoroughly sanitized

Operated and cleaned equipment, using chemicals safely while maintaining an organized dish area

Maintained strict cleanliness standards to prevent cross-contamination and protect customer safety

02/2022 - 06/2022 Clerk

Terrible tires LLC, North Las Vegas, NV

Answered telephones and directed calls to appropriate departments Typed and proofread documents, ensuring accuracy and professionalism Filed records and maintained an organized system for easy access to information

General High School Curriculum

High School Equivalency Diploma

Jean Camp, Jean, NV

Education History

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