Customer Service Administrative Coordinator
Resume:
Heather Resech
Albertville, MN *****
********@***.***
Professional Summary
1. Efficient Administrative Coordinator professional with a self-motivated, dependable nature. Help day- to-day operations by performing customer service, building successful solutions and time management. Focused on helping the business achieve short- and long-term goals. 2. My strong communication and organizational skills, along with a keen attention to detail, enable me to ensure smooth front of house operations and maintain exceptional standards. I am passionate about personal and professional growth and continuously seek opportunities to enhance my skills. 3. A passionate and experienced bartender with over 5 years of experience in crafting delicious cocktails and providing excellent customer service. Proven ability to multitask in a fast-paced environment, and exceed expectations for efficiency and accuracy.
4. Held responsibility of bar and barback schedules. Authorized to work in the US for any employer
Work Experience
Lead Bartender/Manager
R Social on Main-Rogers, MN
October 2022 to Present
• Experience with high volume dining establishments and bars
• Provided excellent customer service
• Checked customer IDs
• 5 years of experience bartending
• Prepared and served alcoholic beverages
• Maintained safety standards
• Performed barback duties
• Performed opening and closing duties
• Handled bar schedule
• Managed a team of XX bartenders, providing guidance and support to ensure efficient operations
• Developed and implemented new cocktail menu, resulting in a XX% increase in sales
• Trained new bartenders on drink recipes, proper techniques, and customer service standards
• Utilized POS system efficiently for accurate order processing and payment transactions
• Assisted management in creating employee schedules based on forecasted business volume while optimizing labor costs
Team Coordinator
M Health Fairview-Columbia Heights, MN
July 2016 to December 2022
Mhealth Fairview Columbia Heights, Minnesota
Managed day-to-day production efforts, coordinating resources and solutions to maintain performance. Handled all administrative needs for a team of 9 providers, including updating records, scheduling their daily calendars and processing paperwork.
Increased customer satisfaction by reducing response times and improving solutions. Set effective schedules and work assignments, balancing team strengths against coverage demands. Boosted team efficiency by learning all roles and rotating through positions. Reported on production activities and levels to management each day. Contributed many successful ideas to improve providers panels and team work. Served customers by going above-and-beyond to offer exceptional support for all needs. Developed solid relationships with staff, customers, and vendors. Worked effectively with diverse team to accomplish daily objectives and meet long-term goals. Bartender
Heights-Saint Michael, MN
October 2017 to March 2020
Drove customer satisfaction, preparing expertly-crafted drinks and pouring beer and wine selections. Assisted with drink pairing for new and existing menu items for all beverage areas. Engaged guests with warm conversation, building bar loyalty and encouraging repeat business. Ensured all liquor was properly secured before, during, and at end of shift. Verified patron identification prior to serving alcohol and maintained compliance with all state and federal laws.
Operated POS systems, entered orders, accepted payments, made change, and conducted credit card transactions.
Enhanced bar reputation by developing signature cocktails and seasonal specials. Minimized errors by keeping up with every customer's preferences and current tab. Education
High Tech Institute - Brooklyn Center, MN
January 2001
Irondale High School - New Brighton, MN
June 1998
Skills
• Microsoft Word
• Microsoft Outlook
• Leadership (4 years)
• Administrative support (5 years)
• Order processing (5 years)
• Employee Orientation (2 years)
• Paperwork management (5 years)
• Serving Experience (10+ years)
• Task prioritization (5 years)
• Bartending (5 years)
• POS
• Customer relations (5 years)
• Team management (4 years)
• Time management (5 years)
• Restaurant Management
• Office Management
• Event Planning
• Written communication
• Detail oriented (5 years)
• Decision making (5 years)
Certifications and Licenses
Food Handler Certification
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