Customer Service Assistant Manager

Steven Dudley

Lemon Grove, California ***** 424-***-****

******@*****.***

PROFESSIONAL

SUMMARY

Dynamic professional with extensive experience in customer service and team leadership, notably as Assistant Manager at CVS Pharmacy. Proven track record in enhancing operational efficiency and accuracy in cash handling. Skilled in inventory management and decision-making, consistently delivering exceptional results while fostering a positive work environment. Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.

SKILLS • Customer service • Money handling

• Team leadership • Decision-making

• Inventory management • Scheduling and planning

WORK HISTORY ASSISTANT MANAGER 03/2004 to 12/2007

CVS Pharmacy Chula Vista, CA

Supervised day-to-day operations to meet performance, quality and service expectations.

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Maintained a clean, safe, and organized store environment to enhance the customer experience.

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Developed strong working relationships with staff, fostering a positive work environment.

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Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

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PASSENGER SERVICE SUPERVISOR 10/1994 to 08/1998

Hilltop Aviation Los Angeles, CA

• Monitored security and maintained operational protocols.

• Oversaw ticketing, gate and ramp services.

Developed shift schedules for optimal staffing levels, maximizing productivity while minimizing labor costs.

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Conducted thorough investigations into passenger complaints or incidents, implementing corrective actions when required to prevent future occurrences of similar situations.

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S D

FOOD AND BEVERAGE DIRECTOR 01/1993 to 06/1994

Continental Plaza Hotel Los Angeles, CA

Negotiated favorable contracts with suppliers, securing competitive pricing on premium ingredients without compromising quality standards.

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Increased guest loyalty by consistently providing exceptional service standards and memorable dining experiences.

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Analyzed financial reports to identify areas of opportunity for increasing profitability while managing expenses effectively within budget constraints.

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Maximized profitability with strategic menu pricing and comprehensive inventory management systems.

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EDUCATION Telecommunications

Grossmont College, El Cajon, CA

VOLUNTEER WORK American Red Cross - Blood Transportation Specialist Sons of American Legion - La Mesa, CA

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