Customer Service Package Handler
Resume:
Justin Fermaint
Deltona, FL *****
****************@*****.***
Authorized to work in the US for any employer
Work Experience
Bank of America Agent
Foundever-DeLand, FL
August 2024 to Present
• Managed inbound calls from banking customers, providing support and resolving inquiries related to account balances, transactions, and services.
• Assisted customers with account management, including setting up new accounts, processing transactions, and updating account information.
• Addressed and resolved customer complaints and issues efficiently, ensuring high levels of satisfaction and maintaining customer loyalty.
• Provided accurate information about banking products, services, and policies to assist customers in making informed decisions.
• Documented call details and transactions in the banking system, ensuring accuracy and compliance with regulatory requirements.
FedEx Ground Package Handler
FedEx Ground-Sanford, FL
December 2021 to April 2024
• Delivered packages to residential and commercial locations efficiently and on schedule.
• Ensured accurate and timely processing of deliveries.
• Maintained excellent customer service and handled any delivery issues or concerns promptly. Machine Operator
Paul filters-DeLand, FL
September 2019 to May 2020
• Operated and maintained heavy machinery, including [specific machines, if applicable], ensuring optimal performance and safety.
• Conducted regular inspections and routine maintenance to prevent equipment malfunctions and downtime.
• Followed safety protocols and operational guidelines to ensure a safe working environment.
• Collaborated with team members to complete projects efficiently and meet production goals Customer Service Associate
Advance Auto Parts-Lake Mary, FL
October 2017 to October 2019
• Provided exceptional customer service by assisting customers with product selection, inquiries, and resolving issues.
• Processed sales transactions, returns, and exchanges efficiently and accurately.
• Maintained in-depth knowledge of automotive parts and accessories to offer informed recommendations.
• Managed inventory levels and restocked merchandise as needed to ensure product availability.
• Handled customer complaints and concerns professionally, ensuring high levels of customer satisfaction Assembly Line Worker
Smart cakes-Sanford, FL
August 2018 to September 2019
• Assembled products on the production line, adhering to quality standards and efficient workflow processes.
• Inspected and tested assembled products to ensure they met specifications and quality requirements.
• Managed shipping and receiving operations, including packing, labeling, and processing shipments.
• Coordinated with inventory management to track stock levels and ensure timely replenishment.
• Operated forklifts and other machinery to handle materials and equipment safely. UPS Package Handler
UPS-Longwood, FL
December 2016 to April 2017
• Efficiently loaded packages into delivery trucks, ensuring proper organization and secure placement to maximize space and prevent damage.
• Operated loading equipment and tools to handle packages safely and swiftly in a fast-paced environment.
• Coordinated with team members to ensure timely and accurate loading, meeting daily dispatch targets.
• Inspected packages for correct labeling and addressed any issues or discrepancies promptly.
• Adhered to safety and operational protocols to maintain a safe working environment. Driver
New York Pizza-Deltona, FL
January 2014 to April 2016
• Executed opening day and closing duties
• Performed pre and post food preparation
• prepared food orders according to customer request
• Dispatched delivery drivers to customer homes and offices
• Properly executed money transactions
Tri Bond
Attendent-Longwood, FL
March 2014 to February 2016
• Maintained guest areas to ensure a welcoming and clean environment, meeting high standards of cleanliness and presentation.
• Ensured restrooms were consistently stocked, clean, and in good condition, meeting guest expectations.
• Delivered excellent customer service by assisting guests with inquiries and addressing any concerns promptly.
• Restocked supplies and managed inventory to ensure availability and efficiency.
• Performed landscaping tasks, including cutting and trimming trees, to enhance the aesthetics of the grounds.
• Disposed of trash and conducted regular litter patrols to maintain a tidy and pleasant atmosphere. Mechanic
MCDonalds Tires-Manhattan, NY
July 2013 to November 2014
• Performed routine oil changes and tire rotations to ensure vehicle maintenance and optimal performance.
• Replaced head gaskets and conducted other engine repairs as needed to address mechanical issues.
• Balanced tires and conducted thorough inspections to ensure proper alignment and safe vehicle operation.
• Tested and assessed vehicle batteries, replacing them when necessary to ensure reliable starting and operation.
• Conducted general maintenance and repair tasks, providing quality service and ensuring customer satisfaction.
Education
Diploma
EllenWood Academy-Brandon, FL
2011 to 2011
Skills
• Bilingual (10+ years)
• Soldering
• Tree Trimming
• Warehouse experience
• Truck driving
• Mobile devices
• Solder
• Warehouse Associate
• Mechanic (10+ years)
• Blueprint reading
• Assembly
• Mechanical knowledge
• Driving
• Assembly Line
• Brake Repair
• Vehicle Maintenance
• English
• Shipping Receiving
• Analysis skills
• Sales
• Customer Care (10+ years)
• Unloading
• Assembly Worker
• Customer Service (10+ years)
• Mowing
• Order Puller
• Picker Packer
• Oil Change
• Commercial driving
• Clean Room
• Electrical systems
• AI
• Customer service
Certifications and Licenses
driver's license
Forklift Certification
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