Customer Service Claims Adjuster / Claims Administration

William (Bill) Montague

Objective To utilize my skills and abilities as an Independent Casualty Claim Adjuster/Field Investigator/Marine Cargo Surveyor to operate as an intake or administrative colleague in the insurance, marine, risk safety, claims/customer resolution, legal or customer service industries - now in my retirement years. Seeking part-time work for up to 30 hours per week, with valuable proficiency. I understand this may affect benefits. I am willing to discuss requirements that satisfy all parties for my availability for more, or less hours: and for other positions that my skills and availability suit the needs of the firm. Interviewing claimants and witnesses remotely or in-person, providing complete clarity for all concerned is my superpower.

Typically accepted High Exposure/High Profile claims for investigation of liability and or resolution. Examples below.

5 deceased – 51 Injured Transportation Loss – Seattle WA

3 deceased – Bridge barrier collapse – Bonney Lake WA

Hillside Collapse upon a Municipality. 58 deceased – WA State

Construction Crane Collapse – 4 deceased, 5 injured – Seattle WA Casualty Senior Adjuster / Marine Cargo Surveyor

April 2016 to 2019 Vericlaim / Sedgwick – Seattle WA

Transportation Claims – Inc. Property Damage-High Profile/High Exposure

Commercial GL Losses/Product Liability/E&O Claims/Professional Liability

Marine Cargo Surveyor – Inspected damaged Marine Cargo / Reporting

Negotiate Non and Represented Claims to Resolution (96k Max Authority)

Arbitration and Settlement Hearings (Highest Authority 450k)

I retired July 2019 to present due to injury. Was SSDI, now SSA full retirement benefits. Mostly recovered. Now I wish to work in non-claim adjusting/investigations, administrative positions, claims resolution, customer service, security, risk / safety with high expertise. I worked remotely 35+ years. Supervised others – experienced claim adjusters. Casualty Senior Adjuster / Marine Cargo Surveyor

April 2014 to June 2016 Norcross / McLarens – Seattle WA

Transportation Claims – High Profile/High Exposure

Commercial GL Losses/Product Liability. Marine Cargo Surveyor

TPA – Municipality Liability Exposure

Negotiate Represented Claims to Resolution (75k Max Authority)

Arbitration and Settlement Hearings (highest Authority 300k) 1001 Dumont Blvd Apt 193

Las Vegas, NV 89169

Phone 253-***-****

*********.***@*****.***

Casualty Adjuster/Senior Adjuster

May 2008 to August 2011 DMA Claims Services – Seattle WA

Specialize in Transportation Claims – High Exposure/Fatalities

Commercial GL Losses/Auto and Trucking Liability

Product Liability

Utilized exceptional communication and negotiation skills

Rapid assimilation of insurance terms and materials. I am proficient in communication and am a professional in litigation level claims, mediation attendance, claims resolution, and customer service for Transportation, Commercial General Liability, Property Damage, E&O Claims, Professional Liability, Property Damage Claims. Survey and Reporting on Cargo related claims. Functioned at Senior Claim Law Associate (SCLA – open book test) level for years, despite not having the certification – investigating and taking litigation claims to resolution upon instructions from insurance company underwriting and examiners. Always operated with complete neutrality, following insurance laws – never on behalf of the carriers only. As my license was on the line, not theirs. Education

General Business

1987 – 1989 Sterling Management Academy Glendale, CA 2008 – 2011 DMA Claims Academy

Certificates

Auto Adjuster Full Hat Certification (DMA Academy plus GL and Trucking courses), Communication, Surveys, Marketing and PR, Management by Statistics, Sales, Management, Business Organization. Interests and

activities

Golf, Camping, Writing, Competitive Swimming, Church Community Clean up Volunteer, Youth counselor, Volunteer advocate for Youth for Human Rights (kids to Adults), Volunteer advocate for Truth About Drugs

/ Drug Free World (Aimed 4th grade to young adults and beyond) References:

Karen Tallman – former President Norcross/now at Sedgwick 360-***-**** Contact Authorized

Paul Kottler – President Crawford & Company

Available upon request

Karl Jensen – National General Adjuster Sedgwick

Available upon request

Contact this candidate