Human Resources Employee Relations

Phyllis M. Dutton

HUMAN RESOURCES PROFESSIONAL

918-***-**** ****************@*****.*** linkedin.com/in/phyllis-dutton Results-oriented human resources expert with a solid track record of spearheading leadership development and key initiatives to drive effective internal change and process improvement. A demonstrated leader with the ability to multi-task and collaborate across all tiers of the organization. Excels in recruitment and staffing, benefits administration, payroll management, and leave of absence management—including FMLA, ADA, and state-specific programs. Brings a strong focus on fostering diversity and positive employee relations. Highly praised for work ethic, problem-solving, and written and verbal communication skills that translate well in a consulting or high-level generalist role.

CORE COMPETENCIES

● Leadership Coaching & Performance Management

● Employee Engagement & Retention

● Talent Management

● Conflict Resolution

● Leave Management

● Employee Law & Labor Law

● People Advocacy

● Audits and Assessments

PROFESSIONAL EXPERIENCE

SENIOR HUMAN RESOURCES BUSINESS PARTNER March 2024 – April 2025 Thrive Partners, LLC

● Managed HR lifecycle processes for 100+ client companies and 3,500 employees, acting as a trusted advisor to streamline onboarding, address workforce challenges, and drive best practices in employee management.

● Partnered with client leadership teams to design and execute performance management plans, driving employee performance and development by 20%.

● Communicated complex HR processes clearly and effectively, building trust and alignment with stakeholders at all levels.

● Led the resolution of employee relations cases through detailed investigations, conflict mediation, and proactive issue management to support a positive work environment.

● Directed talent acquisition strategies to fulfill client staffing requirements, managing full-cycle recruitment from sourcing to onboarding and contributing to reduced time-to-fill and improved hire quality. HUMAN RESOURCES ADMINISTRATOR July 2008 - November 2023 Unit Corporation, Tulsa, OK

● Served as primary HR contact for 700 employees across four business units.

● Led end-to-end employee lifecycle processes, serving as the primary point of contact for People Operations and driving scalable HR systems to support company growth.

● Designed and implemented core people systems and compliance infrastructure, identifying gaps and executing improvements to enhance operational efficiency and employee experience.

● Acted as lead HR liaison for executive and senior leaders, driving people strategies that supported key business objectives and enhanced organizational performance.

● Functioned as the lead HR partner to senior executives, translating business objectives into actionable people strategies and driving enterprise-wide change efforts.

● Led all HR data reporting and analysis efforts, transforming raw metrics into clear, strategic insights that shaped leadership decisions on workforce planning, engagement, and performance initiatives. HUMAN RESOURCES BUSINESS PARTNER August 2004 - July 2008 DIRECTV, Inc., Tulsa, OK

● Partnered with Customer Care leadership to design and implement strategic HR practices, driving organizational effectiveness, talent development, and workforce alignment.

● Managed end-to-end benefits administration, including FMLA, 401(k), pension, disability, workers’ compensation, and unemployment, ensuring compliance and seamless employee experience.

● Led training initiatives for new personnel in opening and operating DIRECTV call centers, delivering onboarding, systems orientation, and customer service protocol education to support high-performance teams.

● Resolved complex employee relations issues, including conflicts and complaints, while ensuring compliance with EEOC, FMLA, OSHA, COBRA, HIPAA, ADA, and DOL regulations and investigations.

● Supervised and delegated administrative responsibilities to HR Recruiters, HR Coordinators, and special project staff, ensuring efficiency and alignment with departmental goals.

● Spearheaded the implementation of Work Well programs at five in-source call centers, driving employee health initiatives and fostering a culture of wellness and retention. TECHNICAL KNOWLEDGE

Microsoft Suite Isolved UKG ADP PeopleSoft Fidelity Infinium Salesforce EDUCATION

BACHELOR OF SCIENCE - Marketing, Northeastern State University MEMBERSHIPS AND VOLUNTEERING

● Tulsa Area Human Resources Association (TAHRA)

● Society of Human Resource Management (SHRM)

● United Way Volunteer

● Habitat for Humanity Volunteer

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