Project Manager Program

NATASHA MARTINEZ

Palm Bay, FL *****

786-***-**** ********@**.***

EXECUTIVE SUMMARY

PMP, CSM, and ICP certified Strategic and Technical Program Management Leader with 10+ years of experience driving complex IT and Infrastructure initiatives within technology-focused enterprises. Proven ability to lead global cross-functional teams, manage substantial budgets, provide accurate forecasting, and implement robust governance structures. Expertise in Agile and Waterfall methodologies, with a strong focus on delivering high-impact programs that enhance business growth, operational efficiency, and customer experience, while optimizing financial performance and exceeding stakeholder expectations. Adept at building trusted relationships with senior stakeholders and fostering innovation in dynamic environments.

SUMMARY OF QUALIFICATIONS

·Seasoned Program & Project Management Leader with 10+ years of progressive experience in technology-focused enterprises, expertly managing complex initiatives including global rebranding, system implementations, and process transformations.

·Expertise in Strategic Planning, Financial Analysis, and Data Analytics to drive informed decision-making for organizational growth and optimize financial performance through meticulous Budget Management & Forecasting.

·Proven ability to establish and enforce Cross-Functional Team Governance frameworks for global teams, fostering alignment, accountability and seamless collaboration.

·Comprehensive expertise in Vendor Management, encompassing strategic bidding, impactful negotiation, thorough contract management, and diligent performance monitoring to consistently ensure successful project outcomes.

·Highly proficient in both Agile (Scrum - CSM, ICP) and Waterfall methodologies, with a demonstrated talent for tailoring approaches to effectively meet diverse project needs and dynamic environments.

·Extensive track record of successful Global Team Leadership, adeptly leading and fostering collaboration within diverse teams spanning the US, EMEA, APAC, and Latin America.

·Exceptional Stakeholder Management capabilities, skilled in managing expectations of C-level executives, cultivating trusted relationships, and delivering clear, impactful communications that drive alignment.

·Proficient across a wide range of essential Tools & Technologies, including Microsoft Office Suite, Salesforce, Google Suite, JIRA, Wrike, Confluence, Monday.com, and Smartsheet, enhancing project efficiency and reporting.

·Fully Bilingual (English/Spanish).

WORK OF EXPERIENCE

SR. PROGRAM MANAGER/PROJECT MANAGER February 2024- Present

Oxford Consulting/ Amercare Royal- Contract Remote

·Contributed to the strategic planning and execution of the Rebranding Identity Program and multiple concurrent projects across two programs, with a focus on software application upgrades and implementations, delivering multiple application development initiatives, and COTS integration project such as Oneplan, all while utilizing a Hybrid (Waterfall & Agile) methodology.

·Supported the Director in day-to-day PMO operations, contributing to the management of team and departmental strategic initiatives.

·Led and collaborated with global cross-functional teams to define project objectives, plans, and timelines, ensuring alignment across all stakeholders.

·Managed relationships and collaborated with multiple vendors on enterprise-level projects, ensuring clear alignment on objectives, plans, and timelines.

·Developed and implemented comprehensive communication plans for each project, ensuring effective information flow.

·Facilitated critical project meetings, including status updates, working sessions, UAT preparation, cutover planning, and lessons learned, driving progress and alignment.

·Monitored and ensured projects remained within scope and on track, mitigating project risks and issues, providing status reporting via MS Project, PowerPoint, and Word summaries, while also supporting overall program oversight.

·Managed expectations and communications for Executive-level Project Sponsors and Stakeholders, ensuring clear understanding of project status and progress.

PROGRAM MANAGER/PROJECT MANAGER July 2023- February 2024

Beacon Technologies/ Hy Cite Global Marketing- Contract Remote

·Led the strategic Rebranding Identity Program globally, directing 4-6 concurrent projects with a Hybrid (Agile/Waterfall) methodology, including key COTS integrations such as Monday.com, and directing vendor management efforts with PR and Brand marketing partners to achieve consistent brand messaging

·Spearheaded the global change management project, conducting comprehensive discovery and analysis across departments to integrate potential changes with the new Brand Identity, and partnered with the internal IT department for a seamless new website implementation.

·Oversaw and ensured all projects within the program adhered to scope, budget, and timelines, providing clear status reporting via Smartsheet, Salesforce, and PowerPoint.

·Led and coordinated diverse global cross-functional teams across all projects within the program, effectively managing expectations and providing consistent communication to C-Suite level Stakeholders and Project Sponsors.

·Proactively identified, assessed, and mitigated risks throughout the lifecycle of individual projects and the overarching program.

SR. PROJECT MANAGER /SCRUM MASTER October 2022- July 2023

DXC Technologies- Contract Remote

·Led transformation and transition projects (Life BPS Allstate & Wilton RE) using predominantly Agile and occasionally Waterfall methodologies, driving improvements to client UI for enhanced user experience and compliance.

·Developed and implemented streamlined processes for the Illustrations Center of Excellence (COE), effectively managing transitions and leveraging JIRA to create workflow blueprints and manage project sprints, thereby improving project management efficiency.

·Collaborated with global cross-functional teams (US, India, South Africa) to ensure project success, while diligently monitoring project teams to maintain on-track status, adherence to timelines, and budget compliance.

·Conducted regular status meetings with internal and external C-level stakeholders, providing clear reporting, proactively monitoring and ensuring timely mitigation of project risks, and managing monthly budget and forecasting for assigned projects.

·Served as Scrum Master, effectively managing JIRA tickets, sprints, and scrum meetings to facilitate progress within the Software Development Life Cycle (SDLC).

SR. PROJECT MANAGER/ PROGRAM MANAGER May 2022- October 2022

Turnberry Solutions/Dickies- Contract Remote

·Led the application of a Hybrid (Waterfall & Agile) methodology to support a global rebranding initiative for a unified Seasonal Marketing campaign across North America, Latin America, EMEA, and APAC, ensuring a consistent brand voice

·Collaborated with regional teams to gather and consolidate performance metrics, directly contributing to the transition towards a Global Growth & Performance model.

·Partnered with Product Procurement, Public Relations, and Design teams to ensure cohesive branding across all customer-facing websites and marketing materials.

·Developed and implemented standardized processes for key Growth & Performance channels (website, design, email & social media).

·Led the implementation and successful rollout of Wrike (a COTS project management platform) across cross-functional teams, defining and integrating new workflow blueprints for key Growth & Performance channels (website, design, email, & social media).

·Managed the comprehensive training and transition for teams adopting Wrike, ensuring seamless adoption of standardized processes and improved operational efficiency.

·Prepared and delivered weekly project status updates to the CMO, ensuring high-level visibility and proactive risk mitigation.

SR. PROJECT MANAGER PMO/ SENIOR CONSULTANT January 2020 –May 2022

Forrester Remote

·Directed and concurrently managed 10-30 projects and 2-3 programs for major clients (DOD, NASA, Mastercard, Microsoft, etc.), utilizing both Waterfall and Agile methodologies to achieve diverse project objectives

·Contributed strategically to internal "Be Bold at Work" brand refresh initiatives, including D&I and the rollout of a new PMO, and supported its implementation

·Developed comprehensive Project Manager training and onboarding documentation, fostering team growth and standardization.

·Facilitated seamless global cross-functional team collaboration and communication across diverse geographical regions (US, EMEA, APAC, Latin America, Canada).

·Developed strategic roadmaps and delivered recommendations to clients (C-level) to enhance user experiences (UI, UX, CX, EX), directly aligning with client objectives.

·Proactively managed and mitigated project risks, ensuring timely resolution and minimizing impact on project timelines and outcomes. Prepared and delivered regular status reports to internal and external C-level stakeholders.

·Led client engagements by planning and conducting project meetings, including in-depth stakeholder interviews, and by thoroughly reviewing and analyzing client KPIs and documentation during the intake phase.

LAUNCH PROJECT MANAGER November 2018 –January 2020

OpticalTel Miami, FL- Hybrid

·Spearheaded the end-to-end execution of 8-12 concurrent Launch Projects (Waterfall), providing strategic oversight across all stages, including infrastructure buildout (orchestrating with Construction PMs), critical equipment readiness (aligning with Procurement and NOC), comprehensive client communication strategies (brand refresh), and efficient service delivery (managing installation scheduling and the Launch department call team).

·Led the successful transition to Microsoft media room IPTV from Minerva, demonstrating strong stakeholder management by providing crucial UI/UX feedback to C-level executives based on collaborative insights from Developers, while strategically partnering with Marketing to ensure brand alignment across all launch materials.

·Established and chaired weekly "Launch update" meetings, fostering cross-functional alignment and driving accountability for timely project completion. Directed procurement processes (PO creation/review) to optimize resource allocation and ensure seamless handoffs to Launch and Operations teams.

·Coordinated and led weekly “Launch Project status update” meetings.

LAUNCH PROJECT MANAGER August 2018 –November 2018

Hotwire Telecommunications Miami, FL

·Spearheaded 4-6 concurrent Launch Projects (Waterfall), including infrastructure deployment and the update of communication platforms, contributing to the Hotwire Fision rebranding

·Drove client engagement through collaboration with Marketing on pre-launch events, ensuring understanding of changes and resolving escalated issues, while coordinating customer installations.

·Managed cross-functional teams (Construction and IT) to facilitate infrastructure buildout and successful launch rollouts, securing necessary IT CAB approvals.

·Led the deployment of new telecommunications infrastructure for utility overbuild projects.

WORKFORCE DEVELOPMENT TECHNICIAN December 2017 – May 2018

Hawkins Personnel- Contract Killeen, TX

·Managed client accounts, ensuring contractual objectives related to hiring and billing were met.

·Demonstrated ability to assist customers in developing effective resumes and cover letters, showcasing communication and guidance skills.

·Utilized job matching systems and online platforms to connect candidates with opportunities.

ACCOUNT MANAGER/ PROJECT MANAGER July 2015 – April 2016

Hotwire Telecommunications Miami, FL

·Managed 8-12 accounts and concurrent projects using Waterfall methodology, demonstrating organizational and multitasking abilities.

·Contributed to the rebranding acquisition initiative, ensuring client understanding of the new brand identity and addressing concerns, showcasing change management and client relationship skills.

·Managed property conversion projects from old to new software, highlighting experience with system transitions.

·Handled crisis situations professionally, liaising with property managers to communicate technical issues and resolutions, demonstrating problem-solving and communication skills.

·Coordinated with internal departments to ensure timely completion of project tasks, highlighting collaboration and coordination abilities.

·Drove projects forward to meet property expectations and contractual obligations, demonstrating a results-oriented approach.

ACCOUNTING & ADMINISTRATIVE MANAGER February 2015 – July 2015

Risk Insurance Miami, FL

·Managed Accounts Payables & Receivables for company vendors, demonstrating financial management skills.

·Managed client account enrollment and billing for various insurance products.

·Efficiently managed premium billing processes, ensuring accuracy and timely communication with clients.

EDUCATION & LICENSES

2020: Project Management Institute: PMP (Project Management Professional)

2019: Project Management Institute: CAPM (Certified Associate Project Management)

2014: Miami-Dade College - Miami, FL: 40 credits toward a BA in Business Administration

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