Customer Service Representative
Resume:
DAJA
BOYD
***********@*****.***
KATY, TX 77449
A self-driven individual seeking a career where my skills, experience, and dedication can be an asset to the mission and vision of the company. Also with proven history of enhancing patient satisfaction through effective communication and problem-solving. Successfully streamlined appointment scheduling processes, ensuring smooth operations. Demonstrated strengths in patient interaction and administrative tasks.
PROFESSIONAL SUMMARY
SKILLS
• Time management
• Advanced computer skills
• Agility
• Customer service creativity
• Leadership
• Detail oriented
• HIPAA compliance
• Office administration
EDUCATION
• CPR/ FIRST AID CERTIFIED
• TBAC/FOOD HANDLING CERTIFIED
• BUSINESS MANAGEMENT
EAST ST. LOUIS SENIOR HIGH
SCHOOL
05/2012
High School Diploma
EDUCATION
Dwayne O Williams MD PLLC - Patient Service Representative 17510 W Grand Pkwy #180 Sugar Land TX, 77479 • 01/2025 - Current Cracker Barrel - Team Lead-Server
09/2022 - Current
Washington University - Patient Service Representative 01/2020 - 06/2022
WORK HISTORY
• Verified insurance eligibility and coverage for patients. Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
•
Filed and maintained patient records in accordance with HIPAA regulations.
•
Provided exceptional customer service to patients, answering questions and addressing concerns.
•
Managed patient registration process, confirming data accuracy and completeness.
•
Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
•
Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
•
Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
•
• Took copayments and compiled daily financial records. Enhanced overall customer experience through meticulous order placement and timely execution.
•
Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
•
Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
•
Served food and beverages promptly with focused attention to customer needs.
•
Set positive tone for entire dining experience as first point of contact for incoming guests.
•
Global Marketing - Human Resource Assistant
10/2016 - 01/2020
Front Desk Lead:- Meet/greet patients upon arrival, scheduled patient appointments, collected co-payments, input patient demographics and insurance using EMR system EPIC, bank deposit drops, open/close the office, provided excellent customer service
•
Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
•
Provided exceptional customer service to patients, answering questions and addressing concerns.
•
Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
•
Attracted potential candidates, set-up telephone interviews, initiated onboarding processes for all new hires
•
ENGLISH
LANGUAGE
Women empowerment: Provide a day of coordination in the US, JJK Cheerleading Coach: Organized practice and game schedules, Freight Dispatching: Facilitate classes, personal assistant, teaching COMMUNITY SERVICE & VOLUNTEER WORK
Contact this candidate