Community Outreach Data Analytics
Resume:
NEW YORK, US • ************@*****.*** •
MARIAM TAMRAT
PROFESSIONAL SUMMARY
Results-driven professional with expertise in client services, executive support, and account coordination. Skilled in building strong relationships with senior executives, managing high-level meetings, and resolving complex inquiries. Experienced in executing marketing strategies, driving brand engagement, and enhancing community outreach. Proficient in Salesforce, Microsoft Office, and data analytics, with a focus on operational efficiency and client satisfaction. Strong leadership background, with a commitment to continuous learning and growth.
EDUCATION
BS: BUSINESS FOUNDATION, MARKETING May 2023
Virginia Commonwealth University Richmond, VA
EMPLOYMENT HISTORY
MEMBER SPECIALIST Feb 2024 - Present
American Bankers Association Washington D.C.
AMBASSADOR/COMMUNITY OUTREACH COORDINATOR Jan 2022 - Aug 2023 Victoria's Secret PINK Richmond, VA
PERSONAL ASSISTANT Jun 2021 - Jan 2022
Coldwell Banker Arlington, Virginia
CERTIFICATIONS
AD DISPLAY CERTIFICATION Nov 2022 - Nov 2023
CERTIFIED SPECIALIST - COGNOS ICM ESSENTIALS Dec 2022 - Dec 2023 IBM
CLOUD COMPUTING CERTIFICATION Dec 2022 - Dec 2023
IBM
SKILLS
Salesforce (Experienced, Client Retention, Microsoft Office, Strategic Planning, Customer Service, Project Management, Leadership, Data Entry, Market Analysis, Community Engagement, Meeting and Event Coordination, Calendar Management, ACTIVITIES
WOMEN IN BUSINESS (WIB)
Vice President
SOCIETY FOR HUMAN RESOURCE MANAGEMENT STUDENT CHAPTER Member
ETHIOPIAN STUDENT UNION
President
Executive Support & Leadership Coordination: Delivered exceptional service to 30+ members daily, efficiently resolving inquiries and issues while building strong, professional relationships with CEOs and senior executives of member banks. Acted as a trusted advisor and primary point of contact for all executive needs.
Database Management & Data Integrity: Ensured the accuracy and reliability of the membership database by adding new members, updating records, and performing regular audits to identify and correct discrepancies, enhancing overall data quality and consistency. Cross-Functional Collaboration & Data-Driven Strategy: Partnered with multiple departments on initiatives to improve the member experience, leveraging data analytics tools to derive actionable insights and support the development of strategies for membership growth.
Marketing Strategy & Brand Promotion: Developed and executed innovative marketing strategies for Victoria's Secret PINK, boosting brand awareness and customer engagement on campus. Led community outreach initiatives, partnering with 15 local organizations and schools, driving a 20% increase in local engagement. Social Media Marketing: Created compelling content for social media platforms, including Instagram, Facebook, and Twitter, to engage with the target audience and drive brand loyalty and customer acquisition. Communication & Meeting Coordination: Efficiently managed phone calls, inquiries, and requests on behalf of the real estate agent, providing timely, accurate information. Additionally, showcased strong organizational skills by scheduling and coordinating appointments, meetings, and events to ensure smooth operations and timely execution. Showings and Property Management: Actively participated in property showings by shadowing and assisting the real estate agent, contributing to a seamless experience for clients and potential buyers.
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