Sales Experience Customer Service
Resume:
Ameka Roberts
Las Vegas, NV *****
******************@*****.***
Professional Summary
• Three years of substitute teaching experience
• Over 30 years of customer service experience in a healthcare setting
• Crisis intervention with at risk youth experience
• Auto Sales experience
• Retail Fine gowns sales experience
• Cosmetics and fine fragrance sales experience
• Medical billing and coding experience
• Managager/Supervisor experience
• Esthetician experience
Willing to relocate to: Las Vegas, NV
Authorized to work in the US for any employer
Work Experience
Crisis Intervention Specialist (Thrive Program)
Eagle Quest Of Nevada-Las Vegas, NV
October 2023 to Present
• Administering medications
• Conducting behavior assessments
• Providing immediate emotional support during a crisis
• Working with DFS to facilitate youths individual plans
• Working with law enforcement regarding youth
• De escalating youth during crisis
• Answering after hours crisis line, directing callers to appropriate destinations Long Term Special Education Substitute Teacher
Clark County School District CCSD-Las Vegas, NV
July 2022 to Present
• Focusing on teaching students with disabilities daily living skills
• Develop and implement daily and long - range lesson plans using research - based strategies to meet the needs of students with disabilities.
• Teaching using assistive technology devices
• Specializing lessons for students with learning disabilities using the unique learning system
• Developing and implementing IEP 's for students with disabilities. Medical Biller
Management Solutions-Las Vegas, NV
May 2019 to April 2020
• Contacted insurance providers to verify correct insurance information and obtain authorization for proper billing codes
• Reviewed account information to confirm patient and insurance information
• Checked claims coding for accuracy with ICD-10 standards
• Reviewed all claims for accuracy
Medical Billing Specialist II
Accountemps-Cincinnati, OH
July 2016 to January 2019
• AR, follow up, denials
• Worked with collections and resolved account discrepancies
• Set payment arrangements and collecting on unpaid accounts
• Conducted ICD9 and CPT coding
• Processed workers comp first report of injury claims and ran reports Accounts Receivable Manager
Modern Psychiatry and Wellness-Hamilton, OH
December 2015 to December 2016
• Verified and confirmed insurance coverage and eligibility
• Processed commercial insurance payments in Athena, Care logic and Epic
• Ran collection, self-pay, and outstanding payment reports
• Discussed payment arrangements and account balances with patients
• Managed two billing employees and recorded minutes for weekly billing meetings
• Answered after hours crisis calls daily
• Dispatched on call physician for emergencies
Billing Specialist II
Gensight-Mason, OH
September 2013 to June 2015
• Assisted patients with billing inquiries
• Assisted physicians with Gene sight testing requirements and authorizations
• Verified insurance coverage
• Processed claims and adjustments
• Corresponded with customers via email, chat and phone Marketing Event Specialist
Advantage Sales and Marketing LLC-Cincinnati, OH
July 2013 to May 2015
• Created brand awareness and providing marketing materials
• Promoted and sold products
• Calculated revenue reports using SharePoint and Excel
• Verified credit card transactions and approved invoices for payments in INEX billing system
• Created spreadsheets for management staff regarding projected revenue
• Approved events from Marketing staff
Patient Advocate / Kelly Outsourcing & Consulting
Johnson & Johnson-Blue Ash, OH
November 2009 to September 2013
• Worked at Johnson & Johnson's Ethicon Endo Surgery Division
• Pre-screened patients for bariatric surgery by asking questions regarding comorbidities
• Registered patients and physicians for access to Realize My Success website
• Verified and edited grant request applications on corporate website for medical organizations
• Assisted field sales staff with password resets and sign-on issues
• Reset and assisted physicians and sales staff with medical equipment during surgery 401K Administrator /Quality Analyst
Veritude Staffing /Fidelity Investments-Covington, KY July 2006 to February 2008
• Informed customers about retirement readiness
• Assisted customers in enrollments, withdrawals, loans & rollovers
• Reviewed 401k accounts for timeliness and accuracy
• Ran reports
Education
Bachelors Degree in Special Education
UNLV-Las Vegas, NV
August 2023 to May 2025
Vocational School in Aesthetics
Expertise Cosmetology Institute-Las Vegas, NV
October 2021 to February 2022
Associates in Psychology
University of Phoenix-Cincinnati, OH
September 2007 to March 2011
High school diploma in General Studies
Woodward High School-Cincinnati, OH
September 1988 to June 1991
Skills
• Special education
• Teaching
• Esthetician
Certifications and Licenses
Licensed Aesthetician
April 2022 to Present
Substitute Teaching Certification
AED Certification
July 2022 to April 2026
Additional Information
SOFTWARE SKILLS:
Microsoft Office
SharePoint
QuickBooks
Salesforce
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