Business Development Leader Support and success coach HHC, CPR
Resume:
KIM Work History
BACHROW
Contact
Address **** **** *** ***** ***
Davie FL
Phone
E-mail ************@*****.***
************@*****.***
WWW
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Skills
Customer Retention &
Satisfaction
•
Communication &
Stakeholder Engagement
•
• Medical Billing & Coding
Vendor Relationship
Management
•
Staff Training &
Development
•
Results-driven professional with extensive experience in account management, customer service, sales, and operations support. Proven track record in enhancing customer retention, managing vendor relationships, and improving operational efficiency. Adept at staff training and development, consistently exceeding goals, and building long-lasting client relationships. Recognized for delivering high levels of client satisfaction and fostering team success.
Success Coach
Dental Fix Rx, Davie, FL
2014-01 -
2024-12
Cultivated strong relationships with external partners to provide additional resources for client support when needed.
•
Maintained detailed records of all client meetings, progress updates, and goals achieved for ongoing
analysis of program effectiveness.
•
Expanded clientele base through networking events, marketing efforts, and strong referrals from satisfied clients.
•
Increased client satisfaction by providing timely
feedback and constructive criticism to drive
continuous improvement.
•
Business Development Leader
Uptime Services, Formerly Dental Fix RX, Davie, FL 2014-01 -
Current
Assisted customers with scheduling repair services and resolving invoice and payment issues
•
Coordinated with 3rd-party vendors to ensure timely and efficient service delivery
•
Acted as a liaison between customers and vendors
to provide solutions and resolve complex customer
issues
•
Utilized software systems including Oracle NetSuite, Gusto, and proprietary platforms for seamless
operations.
•
Account Manager / Operations Support
Specialist
Dental Fix RX
2014-01 -
2024-04
Education
2018-01 - Account Manager
2024-01 Engaged with 3rd-party vendors for scheduling, billing, and managing client services for franchise owners
•
Developed strong customer relationships, creating
“Raving Fans” and increasing franchise revenue
•
Managed appointments and ensured a high level of
client satisfaction for franchisees.
•
2014-01 - Sales Associate
2018-01 Conducted outbound sales and scheduled
appointments for franchise owners
•
Collected payments and resolved customer issues
on behalf of franchisees
•
Trained new hires on the proprietary RunDFX
software
•
Consistently exceeded monthly sales goals,
contributing to organizational success
•
Additionally served as the Success Coach for Dental Fix team, collaborating on USP program
implementation, coaching team members, and
effectively introducing program benefits to both
team and FO's.
•
Associate Of Science: Medical Technology
BarnaSchool of Technology - Ft Lauderdale. FL
1994-06
Bachelor Of Science: Medical Genetics
Broward College - Fort Lauderdale, FL
1988-07
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