Customer Success Manager

Brittani A. Glover

Atlanta, GA ***** • 803-***-**** • *.****************@*****.***

Professional Summary

Strategic and client-centric professional with 7+ years of success in customer success, enterprise account management, and revenue operations. Currently managing a broker portfolio generating over $400 million in gross profit at StubHub, delivering white-glove service and building enduring client relationships in a fast-paced, high-stakes ticketing environment. Known for driving revenue retention, optimizing customer journeys, and aligning internal teams to support complex client needs. Seeking to bring this expertise to a Client Success Manager role in the ticketing or live events industry.

Core Competencies

● Enterprise Client Management & Retention

● Revenue Strategy & Gross Profit Oversight

● High-Touch Customer Experience

● CRM & Ticketing Platforms (e.g., StubHub)

● Cross-functional Collaboration

● Escalation Resolution & Issue Management

● KPI Analysis & Operational Efficiency

● Leadership & Team Development

Professional Experience

Broker Account Manager

StubHub, Remote • Nov 2024 – Present

● Manage a broker portfolio accounting for over $400 million in gross profit, ensuring revenue retention and strategic client growth.

● Deliver tailored, white-glove support to high-volume sellers, enhancing satisfaction and loyalty across the ticketing lifecycle.

● Partner cross-functionally with operations, technical support, and sales to proactively resolve issues and deliver seamless service.

● Champion process improvements that increase operational efficiency and reduce friction in the seller experience.

● Consistently exceed internal performance metrics for response times, client satisfaction, and account health.

GFX Customer Service Representative

StubHub, Remote • Sep 2023 – Nov 2023

● Supported thousands of customer interactions related to ticket purchases and event inquiries.

● Recognized for rapid problem resolution and earned promotion within 90 days due to outstanding performance.

● Played a key role in optimizing ticket support workflows, resulting in a 20% reduction in handle time.

Medicare Sales Operations Supervisor

Qualfon • Jun 2023 – Nov 2023

● Led a team of sales agents, optimizing conversion rates and appointment setting through coaching and workflow refinement.

● Managed payroll, compliance, and quality tracking to ensure operational excellence. Benefits Audit Supervisor

Maximus • Dec 2021 – Feb 2023

● Supervised case management staff and maintained compliance across multiple health benefit programs.

● Served as HR liaison and enforced performance standards. Financial Services Division Manager

Primerica Financial Services • Columbia, SC • Sep 2015 – Feb 2022

● Recruited and led top-performing agents in delivering personalized financial solutions.

● Achieved #1 Division Manager in life insurance submissions for five consecutive years. Education

High School Diploma

Blythewood High School, Blythewood, SC – 2010

Certifications & Licenses

● Life & Health Insurance License

● Certified Pharmacy Technician (CPhT, PTCB)

● Prepaid Legal Protection Certification

● Debt Solutions Certification

● Real Estate License (Expired 2023)

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