Customer Service Representative
Resume:
Jessica Jilton
Blountville, TN *****
**********@*******.***
Professional Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Dialog Direct-Qualfon
November 2022 to May 2023
· I work as a customer service representative for Delta Dental
· I verify benefits for members and providers
· I also give updates on active claims
· Assisted customers with a warm and professional attitude
· Assisted customers with questions
· Kept records of customer complaints
· Handled emails, inbound calls, and outbound calls
· Booked appointments
· Managed customer accounts
· Monitored claims and physician-related services
· Performed data entry for customer information, Assisted Delta Dental members and providers with eligibility and benefit information
· Assisted customers with a warm and professional attitude
· Monitored claims and physician-related services
· Managed customer accounts
· Kept records of customer complaints
· Assisted customers with questions
Political Surveyor
Shiftsmart/Dynata
September 2022 to November 2022
· It was a remote call center environment.
· Delivered information from script regarding surveys for on-demand phone project assignment.
· Conducted interviews with participants to assess eligibility.
· Obtained updated contact information from all subjects and verified data for accuracy. Virtual Assistant
Jessica Jilton-Blountville, TN
October 2017 to September 2022
· Completed administrative tasks by performing business correspondence, transcription and data entry.
· Executed travel arrangements by researching and booking flights and accommodations.
· Managed filing system, entered data and completed other clerical tasks.
· Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Cashier
Hunter T's Chicken Shack
December 2019 to June 2020
· I worked as a cashier in a restaurant that served broasted chicken
· Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
· Worked flexible schedule and extra shifts to meet business needs. Merchandiser
CROSSMARK
November 2016 to February 2017
· Removed damaged, out-of-code, not-in-set and discontinued items from displays.
· Inspected merchandise for quality and arranged proper display location on floor.
· Monitored inventory levels and kept adequate stock in product displays on sales floor.
· Updated pricing and signage to complete product displays and educate customers. Sales Representative
Noteworthy Promotions
February 2016 to February 2017
· I help businesses create promotions, and increase the effectiveness of the promotions with promotional products, while helping to solve their current pains
· Sold Promotions and Promotional products
· Supervised floor sales
· Demoed products at trade shows
· Provided outstanding customer service
· Confirmed contact information
· Explained and negotiated sales agreements
· Established and maintained relationships with clients and customers
· Set up sales appointments with customers
· Made outbound calls to prospective customers
· Answered product and service related questions
· Identified sales opportunities and acted on leads
· Generated market reports
· Supervised cashiers and register transactions
Personal Assistant
March 2014 to January 2016
· Assisting with filing and organizing
· Creating travel plans
· Putting together receipts for expense reports
· Proofreading and editing
· Document creation
Owner
Kirra and Lexi's Village Market LLC, Village Market LLC November 2012 to September 2013
· Managed day-to-day business operations.
· Consulted with customers to assess needs and propose optimal solutions.
· Reconciled daily sales, returns and financial reports in QuickBooks.
· Established, optimized and enforced business policies to maintain consistency and high-quality standards across industry operations.
Education
Associate of Science in Business
Nottheast State Community College-Blountville, TN
August 2006 to May 2008
Graduated Cum Laude
Associate's degree
Skills
• 10 key typing
• Financial services
• Grammar Experience
• Time management
• Banking
• Writing skills
• Attention to detail
• Microsoft Word
Contact this candidate