Scrum Master Business Analyst

Kris Divakaruni

Cell: 202-***-****

Email: **********@*****.***

U.S. Citizen

Secret Cleared-DOD

Summary 24+ years of progressive experience in developing, implementing, and managing corporate and federal IT projects using a CI/CD approach. Expert in facilitation and business analysis, optimizing technological solutions while reducing costs. Proficient in deploying agile modeling and lean development practices in regulated financial environments. Demonstrated leadership in directing cross-functional teams to implement technology best practices. Accomplished professional writer and presenter with excellent interpersonal and communication skills.

Certifications

RTE Certified

CSM (Certified Scrum Master)

PMI-ACP (Agile Project Management)

ITIL V3 Foundation

Certified Business Analyst

SQL Server MCPS

Certified in Quality Management

Six Sigma Master Black Belt Certified

Technical Skills

Testing Tools: TFS, Test Manager, Quality Center, JIRA, AGM-Test Director, Quick Test Pro, WinRunner, ClearQuest, ClearCase, Documentum

Programming: MS Visual Basic 6.0, ASP, HTML, VBScript, Java, J2EE, C++

Database: DB2, VSAM, CICS, TSYS, MS SQL Server, MS Access, Oracle, Sybase, TOAD, SQL Navigator

Software: SharePoint, Lotus Notes, MS Visual Studio, MS Internet Information Server (IIS), MS Office, Crystal Reports, Java, .NET, GitHub

Operating Systems: Mainframe, MS Windows, UNIX, Linux Red Hat

Other Tools: Microsoft Project, Visio, Promart, MS-Visual Source Safe, DataStage, Informatica, RoboHelp, Rally, VersionOne, JIRA

Professional Experience

Release Train Engineer / Program Manager – UIC (April 2024 - Current)

Agile training and coaching team, Hybrid cycle of SDLC

Stakeholder, Government coordination in running projects as per deadlines

Team performance monitoring, metrics reporting to customers

Impediment resolution, acting as bridge between teams & senior management.

Estimation by points and hours spent in project execution etc

Hiring, monitoring and tracking project resources.

Chief Scrum Master - Northrop Grumman, MDA, Colorado Springs (January 2022 - March 2024)

Agile training and coaching team

Monitoring team performance

Estimation, schedule, and risk monitoring

Reporting and release monitoring

Future vision, PI planning, retrospective corrections

Sr Scrum Master - ERT-NOAA (May 2021 - November 2021)

Coaching team members in self-management and cross-functionality

Removing impediments to the team's progress

Reporting Scrum and Kanban metrics

Daily coordination of stand-ups, sprint plans, sprint execution

DEMOs and PI incremental planning in DevOps, CI/CD approach

Delivery Manager - FDA-Deloitte (October 2020 - April 2021)

Responsible for the delivery of CBER project artifacts

Weekly and monthly status reports

Resource allocation and assignment

Conducting architectural reviews

Deloitte internal SLA and project proposal preparation

Team formation and norming for modernization effort

Sr Scrum Master/Tech PM - Census Bureau (February 2019 - October 2020)

Working on IT Infrastructure team

Scrum team Kanban using Github CI/CD process

Identifying infrastructure process issues and resolving them

Communication coordination between multiple teams

Scrum Process Manager - Evoke (June 2018 - February 2019)

Leading the organizational effort in transitioning to agile using SAFe concepts

Giving DEMOs of team performance to stakeholders

Process refinement and improvement

Process flows development

Scrum Process Manager - Anthem (January 2018 - May 2018)

Tean Size :24

Training the new teams on agile concepts, establishing new teams

Working as SM for 2 scrum teams and one Kanban team

DWH SQL, Informatica tool usage, coaching, mentoring implementing scrum

Transition for waterfall into agile HOSHIN KANRI approach

Managing WBS (Work breakdown structure) process and backlog prioritization.

Scrum Process Manager - BGE (November 2016-January 2018)

Tean Size :12

Software demonstrations for collecting high level requirements

Keeping team focused, away from distractions, helping Product owner with feature definition, prioritization

Educate, coach SCRUM methodology as per organizational culture

Making sure infrastructure, hardware, software, resource needs are met for the projects initiated

End to end monitoring of development teams Eg: JIRA, QC ALM,Cloud platform

Facilitate sprint planning, stake holder meetings, DEMOs, collecting reviews, mentoring teams

Managing WBS (Work breakdown structure) process and backlog prioritization.

Scrum master GDIT October 2015 –November 2016

Team Size: 4

Test tools: HP ALM 12.0, clearcase, remedy

Monitor full system development lifecycle experience including

Designing, developing and implementing test plans,

Test cases,

Defining test processes,

Software documentation, software development and user acceptance testing.

Converting business requirements into functional and functional to UAT testing.

Experience with regression, negative, UI, compatibility, data interface, migration, performance, load, and stress testing

Defect/bug tracking experience.

Experience with testing automation as well as creating test strategies.

QA procedures establishment, improvement and test team management

Defining, developing artifacts and Deliverables artifacts tracking

QA manager Capital One --- August 2014- Sep 2015

Team Size: 3 Testers

Accomplishments:

Introduced performance metrics, project management controls, and requirement traceability to technology projects resulting in repeatable outcomes and a significant reduction in defects.

Managed the development, implementation, and refinement of a test management and quality assurance practice within IT leading to the creation and execution of comprehensive test planning and the introduction of an innovative automated testing strategy. This effort resulted in improved project team communication, single point-of-contact test coordination, greater test coverage, improved metric reporting, and quicker time to market.

Developed and implemented an IT scorecard in the areas of project execution, operational excellence, risk management, et al. This effort resulted in a heightened awareness of quality initiatives and led to improvements in effort hours, task duration, and change control procedures.

Worked in PEGA testing for fraud system analysis.

QA/Release Manager SAIC/USDA November 2013—September 2014

Team Size: 2 GIS Analysts

Accomplishments:

oEnvisioned, developed, and implemented a "testing-to-requirements" philosophy that provided bi-directional traceability, test-driven development, and thorough systems integration while ensuring 100% requirement coverage. This effort led to cultural changes by acknowledging the business analyst as the focal point in the systems development life cycle and encouraging strong positive relationships with IT solutions management and internal/external peers.

oManaged the development, implementation, and refinement of a product and process quality assessment practice leading to project team conformance to quality gate deliverables.

Test Manager National Institutes of Health June 2013- September 2013

Team Size: 4 Testers

Introduced new analysis and testing methods that resulted in transforming basic testers into quality professionals and improved software defect detection and correction by 80%

Sr QA-4 Fannie Mae Sep 2012-May 2013

Team Size: 13 Testers

Conducting internal audit reviews.

Collecting testing organizational metrics.

Testing process standardization and repository maintenance of lessons learnt.

Setting quality assurance goals and bench marks for SDLC deliverables.

Reporting QA metrics in the form of graphs to senior management.

Working on loan data delivery – Centralized business rules conversion project.

Initial requirements collection, data analysis and agile planning.

Knowledge of ULDD

Expert in quality center, share point

QA Manager November 2011- Sep 2012

STG Inc / Army Research Laboratory-Adelphi MD

Team Size: 6

Architected the SDLC for the company and examined the IT department for inefficiencies. This resulted in the exposure of several development and operational weaknesses and an ultimate reorganization of the department QA process standardization through analysis of existing scenario, problem cause report and mitigation measures.

Define the overall testing goals and strategy for the systems being tested.

Plan, schedule and track the tasks.

Select, acquire and assign the adequate resources to the tasks.

Select, Organize and lead testing teams. Co-ordinate with a team of 6 senior stakeholders to conduct UAT.

Organize the communication between the members of the testing teams, and between the testing teams and all the other stakeholders.

Test execution, defect logging, daily reporting,Testing release process monitoring.

Recommend continuous process improvements.

Quality center set up and administration activities.

Point of contact for STG team and government leads for QA related processes.

Maintain documentation for 30 projects; oversee compliance standards in different stages of SDLC.

Conduct root cause analysis for reported issues and build project repository, prepare future standards depending on root cause analysis.

Prepare Testing metrics, Develop and Present Test Summary Reports for Senior management.

Assisting with data collection and reporting of key quality assurance program metrics to senior and executive management;

QA Manager May 2011-October 2011

Qivliq / DEA-Sterling VA

Project : Testing software applications developed for government drug enforcement case agents, and different senior level resources; Microsoft technology.

Requirements elicitation, documentation, standardization.

Maintaining traceability matrix.

Test cycle monitoring, developer coordination and collecting feedback from business users.

Handling change requests based on user sessions

Test plan creation, test cases creation

Agile methodology

Creating and/or maintaining training content, as well as delivering training to Corporate Compliance staff responsible for conducting transaction testing;

QA Manager January 2011-May 2011

Liquid Hub / CIGNA -Philadelphia PA

Project : CGI-GCM-Populating the CBOR, policy BOR for the group insurance; Oracle DB, Data stage, MS project

Client liaison

Preparing use case document

Finalizing user work flow diagrams.

User interviews and requirements elicitation through prototyping.

Prototype analysis, derivation techniques

Third party vendor interaction

Helping project manager with schedules and QA planning using Microsoft project.

Preparing acceptance test cases.

UAT Lead Tester May 2010-December 2010

Open Systems / Bank of America-Newark DE

Project Description:

The fraud application deals with customer point of contact for processing the complaints, suspicious transactions, conflicting transactions and how to handle various transactions that fall under different categories keeping in view the best interest of the credit card holder.

Technology: MBNAIS credit card mainframe technologies, web technology, Quality center, OMNI, OCEAN web applications.

Team Size: 4

QA process implementation according to organizational policy.

Test data analysis, creation.

Test script writing, execution.

Test plan live updating based on changing requirements.

Defect logging, tracking, reporting.

Root cause analysis of defect origin.

Mentoring junior testers.

Senior QA October 2009-May 2010

Strategic systems / JP Morgan Chase, Wilmington DE

Project Description:

Implementing governmental regulations for credit card industry. Uses agile methodology.

Credit card loyalty application testing using CICS screens, running batch processes.

Technology: .net, asp, J2EE, Oracle, EDI (Electronic data interchange)

Team size: 2

Responsibilities:

UDAP regulations testing, Requirements gathering, analysis.

Regular meetings with senior management on changing QA scenario.

Functional specification review and project documentation.

Participating in test planning, review meetings.

Participating in scheduling and resource allocation meetings.

Acceptance testing for individual releases.

Project test management, release cycle control.

Working on loyalty rewards web project implementation.

Test environment setup, Defect tracking.

Time and effort estimation for each release.

QC usage throughout life cycle.

QA Lead January 2009-September 2009

Square IT services-Dow Jones NJ

Project Description:

Integration of FIS (Financial information system) to CIBS (Customer information billing system).Conversion of billing system and porting the database to Oracle. Data conversion project.

Technology: Microsoft project, VB, .net, ASP, JAVA and Oracle, Quality center.

Team Size: 4

Responsibilities:

Test Strategy preparation, test plan execution.

Contact point between business group, QA team, Technical team and offshore group.

Onsite-offshore co-ordination between Infosys and Dow Jones team.

Test data set up for test execution.

Test execution and reporting.

Testing the database integration and anomaly check.

Web testing and user interface testing.

Writing and executing UAT test cases. Test status update in day to day meetings.

Test matrix preparation and circulation.

Monitoring performance of team members of size 4.

Using Quality center for testing life cycle.

QA Lead October 2007-October 2008

Becker staffing services / Keystone Mercy-Philadelphia, PA

Project Description:

P4P-PayForPerformance: The Healthcare providers are encouraged to accept patients. Project will make changes to the incentive program to continue to reward providers for exceptional care for the KMHP, AMHP members, and promote participation in the network. The incentive measures and payments have been designed to meet the requirements set forth by DPW. In this process, there will be changes needed to both the process of semi-annual calculation of provider incentive rates, as well as to the on-going activity of calculating and processing monthly (KMHP) or semi-annual (AMHP) provider payments based on the incentive rates achieved for MEDICARE and MEDICAID customers.

Responsible for analyzing the requirements, developing test cases from functional requirements using quality center.

Conducted PL/SQL queries on Oracle data base to test data integrity and confirming that there is no data loss.

Conversion of file formats, data load testing.

ETL testing for data load in different stages

Comparison of file layout s with actual data load.

Verifying FACTS tables and Dimensional tables.

Responsible for test execution and defect reporting.

Used the Tidal job schedule for calling the ETL Informatica purposes.

Responsible for testing UNIX script, calling procedures.

Used the Microsoft Project for project planning purposes.

Technology: Quality Center, TOAD, Data Stage 8.0

Project Description:

Data Warehouse Reload: The claims and membership data for each pharmacy has been downloaded into KMHP network. It eventually undergoes data transformation and finally gets loaded into target tables. Reports and queries are conducted on the oracle tables for data analysis and calculation purposes.

Team Size:2

Responsibilities:

Responsible for analyzing the requirements, setting up the QA environment. Worked to develop test cases from functional requirements using Quality Center.

Conducted SQL queries on Sybase data base to test data integrity and confirming that there is no data loss. Responsible for test execution and defect reporting.

Utilized Microsoft Project for project planning purposes.

Excellent management skills with team members and business group, management.

Used tools: Microsoft Project, Data Stage for QTP, ETL, TOAD, Rapid SQL embarcadero, Quality Center.

QA Lead September 2006-September 2007

Keane consulting / Blue Cross Blue Shield-Columbia MD

Project Description: Provider Services: This is provider information & credentialing automation (PICA) project will be implementing the PORTICO application. This is a front end application that will be used exclusively to enter, edit and view provider and practitioner information directly in the three legacy systems PA&R, PIMS and FACETS.

Technology: J2EE, Python, Mainframe and .net technologies.

Team Size: 4

Responsibilities:

As Test Lead-Coordinator at CareFirst BCBS for PORTICO system, lead all testing efforts and activities as well as provided mentoring and guidance for requirements efforts. These projects included: standardizing the integration of CareFirst web-based partner applications within the CareFirst Single-Sign On and Security capabilities;

This is team lead role for 4 team members.

Analyzing and inferring the standard operating procedures (SOPS) and writing test cases based on the SOP.

Worked in an SOA architecture environment using n-tier web services.

Attending the daily meetings with team members and testing schedule meetings with team manager.

Establishing the best practices in process methodologies.

Wrote the project test plan for the projects NPI, Registrar collections.

Created the overall project strategy document.

Created the templates for daily status report, followed the CMMi level documents for the project.

Executed the test cases manually.

Defined project metrics, and maintained them throughout the project.

Defined the folder structure and created them for the team to follow.

Defect management tools used are Quality center and clear quest.

Analyzing QTP usage for the test case automation.

Used tools like Clear Quest, Quality Center, and SQL Navigator.

Senior QA Analyst January 2006- August 2006

JP Morgan Chase-Wilmington DE

Project Description: This is a TSYS in source project for credit card transactions like purchase, return, fraud etc.

Technology: TSYS conversion, Mainframe

Responsibilities:

Credit card processing; Responsible for analyzing requirements, Prepared and wrote test plans and test cases using architectural diagrams.

Executed test cases.

Participating in business requirement finalization meetings.

Responsible for defect tracking.

Batch process testing in UNIX environment.

Scripting and Executing the SQL queries for database testing.

Communicating between local business group and the TSYS team in Atlanta for clarifications.

Maintained Traceability matrix. Used Quality center for test cycle. Tested on green screens and main frame technologies.

File format comparison testing.

UAT Lead January 2005 - December 2005

TEK systems / Bank of America-Wilmington DE

Project Description: Pricing Strategies (Credit card): The merger project deals with the MBNA and Bank of America credit card features while integrating and adopting a united approach towards handling both the customers according to their terms and conditions. Pricing strategies project defines the criteria for charging, re-pricing the credit card accounts like AMEX, VISA, MASTER cards.

Technology: Main frame, db2 tables, Quality center

Responsibilities:

Built the QA process from the scratch for the pricing systems group.

Understanding the credit card transactions for MBNA customers and BOA customers.

Writing test scenarios identifying the differences.

Followed a V-Model approach for test cycle design.

Measuring the work progress, monitoring the performance.

Defining the test strategies.

Creating scenarios for testing.

Writing test cases and executing them.

Data query from the mainframe database.

CICS screens and using the internal data query tool DARTNET.

Using scenarios and use cases in preparing the test cases.

Validating the pricing strategies and maintaining traceability matrix.

Measuring and maintaining quality metrics like time and resource estimation.

QA Co-coordinator August 2003 - December 2004

Cognizant technologies / Merck, Lansdale PA

Project Description: Project Name: ICP DWH: There are five components of the ICP System: Customer Master, Customer Interaction Repository, Rules of Engagement, Customer Campaigns, and Integration Services.

Technology: Test director 7.6, UNIX, Clear Quest, SQL Plus, Documentum, Informatica tool.

Responsibilities:

This is test co-coordinator role for 7 members.

Initial study of the system regarding its functionality, identifying areas to be tested for quality assurance.

Wrote and executed test cases to assess the system functionality.

Worked closely with QA manager, business associates and development staff to finalize on testing approaches and methods.

Analyzed the requirements breaking them according to complexity to build test procedures based on that.

Initial study of the system regarding its functionality, identifying areas to be tested for quality assurance.

Maintained and updated the traceability matrix.

Analysis of quality matrices and measurement.

Mainly participated in database testing. Using the TOAD and SQL navigator.

Acted as a team lead for 2-5 members for onsite/offshore activities.

Updated documentation for ICP test plan, quality assurance process, and configuration management regarding the migration process.

Prepared the test strategy documentation for testing the migration of the Aladdin DSS interface.

Analyzed testing activities and prepared test reports.

Prepared defect analysis report.

Tested the Informatics. Developed interface for extracting data from customer master, the newly migrated database for global usage.

Study and analysis of the whole QA process and steps to be followed for establishing the testing methodology.

Sr. QA Analyst September 2001– July 2003

ITABS Solutions Inc, Edison NJ

Responsibilities:

Multiple web testing projects, testing and defect reporting using Test director.

Technology: VB, SQL, Test Director.

QA Analyst/Tester February 2000 – July 2001

Cognizant Technology solutions/ Merck-Plymouth Meeting PA

As part of the consulting efforts at Cognizant worked at clients like, IMS Health, Dun & Bradstreet.

Responsibilities:

Wrote functional test plans/cases for the new features added

Performed Regression, Functional, Load, Performance, Integration, System and User acceptance testing.

Performed test execution. Created test logs

Portal testing to IMS

Documented Help Files using Robohelp for end users.

Created and maintained test plans, scripts, and defect list using Test Director.

Responsible for weekly status updates showing the progress of manual and automation testing to QA Team

Attendance Register prototype for D&B group at Cognizant: have developed a prototype of the tool for entering attendance, using VB/Access, instead of manually signing in the registry every day.

Responsible for maintaining the D&B project group induction booklet that served as orientation guide to the candidates who have newly joined the D&B project group at Cognizant. Induction book is prepared in MS-word format. The D&B project group size was around 250 people.

Technology: Promart, Load runner. Visual Basic 6.0/Oracle Win Runner, Promart – Defect tracking system

Project Description: INQMS (Inquiry Management System) HIPPA Compliance system

INQMS is a web based inquiry management system internal to IMS-Health America.

Software used: Visual Basic 6.0/ASP/SQL 7.0, Crystal reports

Project Name: Link Man: Linkman is an information provider application for Dun & Bradstreet.

Creating test plans, performed test execution

Responsible for regression testing.

Created test logs and reported defects in the Promart defect tracking system

Working closely with the development team to exchange feedback on test results

Writing test plans. Tested the application manually.

Performing test execution unit testing, integration and system testing.

Creating test logs

Assisted developers in Unit testing by going through SQL queries and executed multiple queries

Documented test results, participated in walkthroughs and Defect report meetings periodically with QA Team, Developers and Product Support

Technology: Visual Basic 6.0/Sybase

Project Description: Project Name: PCSmart

This is a conversion project from NSDK to Visual Basic 6.0. I worked with diligence and paid attention to details to ensure that there are no discrepancies between two systems. We have tested thoroughly till the system is reliable and bug-free.

In house projects

Project Name: SEI-CMM Level 5 Assessment

Worked for Cognizant’s Quality Assurance group (SEPG) during SEI-CMM level-5 assessment.

Ensure that all project information has been entered in the Quality database.

Calculating the quality metrics like productivity, resource estimation, and defect density.

Reviewed and analyzed the test results.

Participated in various meetings and discussed Enhancement and modification Request issues.

Involved in weekly walkthrough and inspection meetings, to verify the status of the testing effort and the project as a whole.

Provided support to project teams to gather and calculate project metrics

Involved in testing of Promart – Cognizant internal defect tracking tool

Provided support in creating project documentation, test plan, strategy, templates.

Responsible for content and subject population of QGBM, QSM, PSPH etc

Testing of intranet based Quality System application

Wrote test plans, executed tests. Worked with internal IT team to resolve application defects.

Programmer/Analyst February 1999 - January 2000

WREC, UK Westminster race equality Council, London, UK

Project Description: Project Name: Database building for Asian businesses; registering, problem logging, searching for information in the area of Westminster for Asian small business owners.

Technology: VB, MS Access

Responsibilities:

Database developer in MS Access. Developed reports.

Collected business information.

Test strategy preparation and test case development.

Adhoc testing and documentation

Developed system for information extraction using Visual Basic as front end.

Education

MBA – Master of business administration (DBMS)

Bachelor of Science, APAU University, Andhra Pradesh, India

GNIIT-Systems Developer Analyst, National Institute of Information Technology, India

Education

MBA - Master of Business Administration (DBMS)

Bachelor of Science, APAU University, Andhra Pradesh, India

GNIIT - Systems Developer Analyst, National Institute of Information Technology, India

Training

SQL Server MSCP

ISO/SEI-CMM Project Quality documentation

Testing Tools Certification (WinRunner, LoadRunner, Silk, Test Director, QTP)

Business Communication Skills

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