Customer Service Food
Resume:
Tanequa Meekins Gaskin
Tyler, TX *****
************@*****.***
Professional Summary
Results-driven customer service professional with 35 years of experience in food service and hospitality. Proven track record in delivering exceptional guest services, managing concessions, and driving efficient order service. Skilled in customer service, marketing, and management. Possesses a Bachelor's degree in Business Law.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Food service and hospitality staff
Qwick inc-Austin, TX
July 2021 to March 2025
Concessions lead, event security, bartender, cashier, guest service staff
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Collaborated with cross-functional teams to escalate complex issues and provide timely resolutions for customers
• Developed strong relationships with key clients through regular communication and personalized support
• Prepared and cooked food items according to recipes, ensuring quality and consistency
• Handled and stored food products properly to prevent contamination or spoilage
• Maintained a clean and sanitary work environment, following all food safety regulations and guidelines Food Service Worker
Advantage Working Solutions-Austin, TX
March 2021 to March 2025
College football games, basketball games line cook/prep cook, prepare snacks,meals for the teams and guests of the suites
• Prepared and cooked food items according to recipes, quality standards, presentation standards, and food preparation checklist
• Assisted in the coordination and organization of kitchen operations to ensure timely production and delivery of meals
• Maintained a clean and sanitary work area by following safety, sanitation, and food handling procedures
• Prepared ingredients by washing vegetables/fruits/meats/poultry/fish/seafood/etc., cutting/prepping them appropriately for use in recipes
• Monitored food temperatures during cooking process to ensure compliance with health regulations
• Adhered to portion control guidelines when plating dishes ensuring consistent serving sizes for customers' satisfaction
Delivery Driver
DoorDash-Austin, TX
February 2021 to September 2024
• Delivered packages and goods to customers in a timely and efficient manner
• Maintained accurate records of deliveries, including time of delivery, recipient's name, and any special instructions
• Ensured the safe handling and transportation of fragile or perishable items
• Adhered to all traffic laws and regulations while operating company vehicles
• Managed delivery routes effectively to optimize efficiency and minimize fuel consumption
• Resolved delivery issues or discrepancies in a timely manner to ensure customer satisfaction Amazon Delivery Driver
Last Mile Transportation Systems LLC-Austin, TX
August 2022 to February 2023
Seasonal driver through third party for Amazon delivery of packages and guest services.
• Delivered packages to customers in a timely and efficient manner, ensuring customer satisfaction
• Maintained accurate records of deliveries and completed necessary paperwork
• Managed delivery routes effectively, optimizing time and fuel efficiency
• Handled customer inquiries and concerns professionally, resolving issues promptly
• Maintained cleanliness and organization of delivery vehicle at all times
• Collaborated with warehouse team to load and unload packages for each route
• Demonstrated strong problem-solving skills when faced with unexpected obstacles or delays during deliveries
• Safely operated various types of vehicles including vans, trucks, or motorcycles depending on the specific route requirements
• Informed customers about upcoming promotions or special offers as directed by Amazon
• Wore appropriate uniform provided by Amazon while making deliveries Caregiver/Personal Assistant
Marilyn's Personal Care-Garland, TX
April 2018 to January 2021
• Provided compassionate care and support to elderly clients, ensuring their safety, comfort, and well- being
• Assisted with daily activities such as bathing, dressing, grooming, and medication management
• Monitored vital signs and promptly reported any changes or concerns to healthcare professionals
• Created personalized care plans for each client based on their individual needs and preferences
• Maintained a clean and organized living environment for clients by performing light housekeeping duties
• Prepared nutritious meals according to dietary restrictions and assisted with feeding when necessary
• Provided companionship and emotional support to alleviate feelings of loneliness or isolation
• Managed medical appointments and transportation arrangements for clients as needed
• Administered medications accurately following prescribed dosages under the supervision of a nurse or doctor
• Supported individuals with mobility challenges through proper transfer techniques using assistive devices when required
• Maintained confidentiality regarding sensitive personal information about clients at all times
• Closely monitored fluid intake/output and reported any abnormalities to healthcare professionals
• Managed medical equipment such as oxygen tanks, walkers, or wheelchairs to ensure they were in good working condition
• Attended training sessions and workshops to enhance caregiving skills and stay updated on best practices
• Assisted with end-of-life care, offering emotional support to both clients and their families
• Demonstrated patience, empathy, and understanding when dealing with individuals experiencing cognitive decline or memory loss
Housekeeping Supervisor
Maxwell Motel-Dallas, TX
March 2016 to September 2019
• Implemented new cleaning procedures and standards to improve efficiency and maintain high quality standards
• Supervised a team of 15 housekeeping staff, ensuring cleanliness and orderliness in all guest rooms and public areas
• Trained new housekeeping staff on proper cleaning techniques, safety protocols, and customer service skills
• Developed work schedules for the housekeeping team, optimizing staffing levels to meet operational needs while controlling labor costs
• Managed inventory of cleaning supplies and equipment, ensuring an adequate stock level at all times while minimizing waste
• Collaborated with other departments such as front desk and maintenance to coordinate guest requests, repairs, and room readiness
• Maintained accurate records of daily tasks completed by the housekeeping team for reporting purposes
• Participated in performance evaluations of housekeeping staff, providing feedback on strengths and areas for improvement
• Ensured compliance with health regulations regarding sanitation practices throughout the hotel premises
• Mentored junior supervisors on best practices related to managing a successful housekeeping operation
• Conducted regular meetings with housekeeping staff to communicate updates, address concerns, and foster teamwork
Insurance Verification Representative
Connexions inc-Irving, TX
February 2013 to January 2018
• Analyzed client needs and recommended appropriate coverage options to ensure comprehensive protection
• Achieved XX% increase in sales revenue by effectively cross-selling additional insurance products to existing clients
• Built strong relationships with clients by delivering exceptional customer service and promptly addressing their inquiries or concerns
• Educated clients on the features, benefits, and exclusions of different insurance policies to help them make informed decisions
• Utilized CRM software to track client interactions, manage leads, and maintain accurate records of policies sold
• Participated in ongoing training programs to stay up-to-date on industry trends, product knowledge, and regulatory changes affecting the insurance market Certified Medical Assistant
Kriscall health care-Dallas, TX
April 2011 to October 2014
• Assisted physicians and nurses in providing patient care, including taking vital signs, collecting specimens, and administering medications
• Managed patient scheduling and ensured timely appointments for efficient workflow
• Maintained accurate medical records by documenting patient information, test results, and treatment plans
• Prepared examination rooms by sterilizing equipment and ensuring availability of necessary supplies
• Educated patients on medication instructions, post-treatment care, and preventive measures to promote overall wellness
• Coordinated referrals to specialists or diagnostic facilities based on physician recommendations
• Assisted in minor surgical procedures by preparing sterile instruments and providing support during the procedure
• Managed inventory of medical supplies and equipment to ensure availability for daily operations
• Provided compassionate emotional support to patients during their healthcare journey
• Implemented electronic health record (EHR) system resulting in improved accuracy of documentation
• Served as a liaison between patients and insurance companies regarding billing inquiries or claims disputes
• Participated in quality improvement initiatives aimed at enhancing patient satisfaction scores
• Demonstrated proficiency in using medical software systems for appointment scheduling and billing purposes
• Maintained strict confidentiality when handling sensitive patient information per HIPAA regulations
• Assisted in the coordination of diagnostic tests, including scheduling appointments and communicating results to patients
• Provided support during medical emergencies by assisting with CPR, first aid, or other necessary interventions
• Conducted pre-visit screenings to gather relevant patient information and ensure accurate documentation for healthcare providers
Education
Bachelor's degree in Business Law
Post University - Flagstaff, AZ
April 2021 to July 2023
Degree in Medical coding front office
Everest college - Dallas, TX
April 2011 to September 2013
(Required)
Phone etiquette
Patient service
Patient interaction
Medical receptionist
Medical office experience
Medical administrative support
ICD-9
Communication skills
Clinical
Care plans
Skills
• Guest Services
• Food industry
• Bartending
• Upselling
• Food handling
• Writing Skills
• Management
• Busser
• Presentation Skills
• Cooking
• Baking
• Housekeeping Supervisor (6 years)
• Food safety
• Kitchen experience
• Microsoft Office
• Janitorial experience (10+ years)
• Legal Research
• Marketing
• Customer service
• Delivery Driver Experience
• Restaurant Experience
• Serving Experience
• Driving
• Organizational Skills
• Food preparation
• Meal preparation
• Merchandising
• Food Service
• Banquet Experience
• Microsoft Powerpoint
Certifications and Licenses
Non-CDL Class C
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