Customer Service Leasing Consultant
Resume:
Rachael Grove
509-***-**** *******.*******@*****.***
Skills
• 10 years’ experience in administrative, management and lead positions Delegation Skills
• Client confidentiality Delegation Skills Planning
• Excellent Communication Skills Conflict Resolution Problem Solving
• Microsoft Suite Multi-Line Systems Genuine and Quality
Customer Service Work Experience
Events & Catering Sales Manager Red Lion Pasco
October 2023-Present
Top senior sales agent covering all events, conferences and catering from 10person meetings to 1000 person events and several day conferences. Have made over one million for employers while fighting and surviving stage 3 Breast & Lymphatic Cancer.
Independent Insurance Benefits Advisor and Coordinator with Aflac October 2022-2024
• Providing businesses and individuals with supplemental insurance coverage
• Focus on locally owned companies to assist in offering benefits to employees and improve employee retention.
• Honored to represent locally owned businesses and non-for profits such as Domestic Violence Services of Benton Franklin Counties, SafeHarbor and My Friends Place, Riverview Baptist Church and School, Magill’s Restaurant, Baby J’s BBQ, Arrow Roofing & Construction and more. Edward Rose & Sons
Property Management Inc., Kennewick, WA January 2020 - August 2022 Leasing Consultant
• Managed over 50 calls per day and unscheduled walk-ins.
• Implemented new events working with over two dozen locally owned business owners, increasing sales and business awareness for both property and vendors.
• Market vacant space to prospective tenants through leasing agents, advertising, or other methods.
• Investigate complaints, disturbances, and violations and resolve problems, following management rules and regulations.
• Act as liaisons between on-site managers or tenants and owners.
• Confer with legal authorities to ensure that renting and advertising practices are not discriminatory and that properties comply with state and federal regulations.
Southern Belles Expresso LLC, Richland, WA February 2015 — December 2018 Lead Barista
• Receive and process customer payments.
• Clean and sanitize work areas, utensils, or equipment.
• Take customer orders and convey them to other employees for preparation.
• Established online marketing and featured in televised commercials.
• Top sales performance.
Red Lion Hotels, Pasco, WA April 2014 - May 2015
Outlets Supervisor
Managed five outlets of hotel including three restaurants, banquets and security. Confer and cooperate with other managers to ensure coordination of hotel activities. Assign duties to workers, and schedule shifts.
Interview and hire applicants.
Develop and implement policies and procedures for the operation of a department or establishment. Prepare required paperwork pertaining to departmental functions.
Whidbey Coffee Company, Oak Harbor, WA October 2011 — March 2014 Food Production Manager
• Designed and implemented first food menu for company and flagship café.
• Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
• Review work procedures and operational problems to determine ways to improve service, performance, or safety.
• Review menus and analyze recipes to determine labor and overhead costs, and assign prices to menu items. Education
Attended Columbia Basin College, Pasco, WA September 2015 — August 2016 Attended Skagit Valley College, Oak Harbor, WA April 2008 -June 2009 Attended Grays Harbor College, Aberdeen, WA September 2002 — December 2003 Diploma Montesano High School, Montesano, WA June 2002
References readily available upon request.
Rachael Grove
*******.*******@*****.***
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