Grocery Manager Customer Service

Grocery manager

****************@*****.***.** Steven

Wilson

Profile

Accomplished Grocery Manager with over five years of experience leading teams and optimizing store operations. Proven expertise in effective time management, exceptional communication, and excellent customer service. Adept at fostering a collaborative team environment while ensuring high standards of product knowledge and customer satisfaction. Committed to delivering results under pressure and adapting to the dynamic needs of the retail industry. Seeking to leverage skills in a challenging managerial role to continue driving operational excellence. Employment History

Grocery Manager at Homeland

04/2020—05/2025

In the role of Grocery Manager at Homeland, the focus has been on overseeing the daily operations of the grocery department. Emphasis was placed on managing inventory, ensuring product availability, and implementing effective merchandising strategies to enhance customer satisfaction. Leadership skills were utilized to train and develop team members, fostering a collaborative environment that prioritizes high-quality service.

Successfully maintained optimal inventory levels, reducing waste and increasing sales.

Developed training programs that improved team efficiency and product knowledge.

Enhanced customer experience through strategic product placement and promotional displays.

Achieved a measurable increase in customer satisfaction scores through proactive engagement.

Forklift Operator / Shipping & Receiving at

Precision Tool & Die, Ponca City

08/2014—04/2020

Operated forklifts to efficiently move products within warehouse and loading docks.

Managed shipping and receiving processes, ensuring accurate inventory control and timely deliveries.

Implemented safety protocols to maintain compliance and ensure workplace safety.

Collaborated with team members to optimize workflow and enhance operational efficiency.

Conducted regular inventory audits to ensure stock accuracy and minimize discrepancies.

Skills

Computer Skills 5/5

Ability to Multitask 5/5

Leadership Skills 5/5

Communication Skills 5/5

Ability to Work in a Team 5/5

Time Management 5/5

Customer Service 5/5

Team Leadership 5/5

Inventory Management 5/5

Product Knowledge 5/5

Operational Excellence 5/5

Education

Supervisory Workshop 2000, Northeast Tennessee

State University Johnson City, TN

04/1998—04/1998

TQM (Total Quality Management, Northeast

Tennessee State University Johnson City, TN

04/1994—04/1994

Aviation Storekeeper, U.S. Navy AK"A" School

Meridian, MS

01/1980—02/1980

Contact this candidate