Customer Service Representative

JULIAN BREMMER

Albion Peace View, Montego Bay, St. James, Jamaica W.I

Tel: 876-***-****

Email: *************@*****.***

Professional Summary

Dedicated and adaptable professional with hands-on experience in aviation security, customer service, and healthcare support. Skilled in maintaining safety in high-pressure environments, resolving customer concerns, and providing compassionate patient care. Strong communicator with proven problem-solving skills and a commitment to contributing meaningfully to team success.

Work Experience

Store Director

Curve Glory Fashion – Montego Bay, Jamaica

● Led operations for a busy retail clothing store with a team.

● Managed inventory control, and customer relations during a challenging retail season. Implemented new visual merchandising techniques.

● As a result, monthly sales increased by 30% and customer return rates improved Aviation Security Agent

Long Port Security – Sangster International Airport, Montego Bay

● Conducted passenger screenings, implemented safety protocols, and monitored airport facilities to ensure a secure environment.

● Maintained smooth operations with zero reported breaches during tenure, contributing to airport efficiency and passenger trust.

Collection Agent / Customer Service Representative Teleperformance – Freezone, Montego Bay

● Engaged with clients to resolve overdue accounts through effective communication and negotiation.

● Tailored payment plans to individual situations, achieving an 85% resolution rate and significantly enhancing customer satisfaction.

Customer Service Representative

ACT (Advanced Call Center Technologies) – Montego Bay, Jamaica

● Provided excellent customer support via inbound and outbound calls, emails, and live chat for a diverse client base.

● Resolved billing issues, processed account updates, and delivered product/service information efficiently.

● Achieved key performance targets, including customer satisfaction and first-call resolution rates.

● Handled customer complaints with professionalism, escalating when necessary to ensure client retention.

● Maintained detailed and accurate records in CRM systems to improve customer interaction and service delivery.

Nursing Assistant

Prestige Nursing Home – Mount Salem, Montego Bay

● Provided patient support in a busy nursing home, assisting with daily tasks, mobility, and emotional well-being.

● Ensured quality care during staff shortages, fostering a supportive and hygienic living environment.

Education

International Institute of Recognized Qualification (IIRQ) 2014 –2016

● Level 2 IVQ Specialist Diploma in Health Care

● Certificate of Exemplary Behaviour and Attitude

● Level 1 City & Guilds Mathematics

● Level 3 City & Guilds English

Anchovy High School 2007 – 2012

● High School Leaving Certificate

● Award for Most Outstanding Performance in Social Studies (2010) Key Skills

● Security, customer service, and patient care

● Conflict resolution and communication

● Creative writing and cooking

● Basic computer and internet skills

Volunteer Experience

Feed the Needy and Homeless Initiative – Montego Bay Actively involved in preparing and distributing meals to underprivileged individuals. Provided emotional support and promoted community well-being through compassionate service. Languages

● English (Fluent)

References

Available upon request.

Contact this candidate