Customer Service Project Management

** ******* *** **, **********, UNITED STATES, ****6 •

****************@*****.*** • 937-***-****

RICHMOND JONES

PROFESSIONAL SUMMARY

Dynamic professional with 6 years of experience in customer service and team collaboration, demonstrating a visionary approach to enhancing client satisfaction and operational efficiency. Proficient in time management, problem-solving, and project management, with a proven track record of fostering a positive team environment and delivering exceptional service quality. Committed to driving organizational growth through innovative strategies and effective communication. EMPLOYMENT HISTORY

FRONT/BACK OF HOUSE TEAM MEMBER Jun 2023 - Present Bibibop Asian Grill Dayton, OH

RECEPTIONIST Jan 2019 - Present

RE Jones & Associates Dayton, OH

CALL CENTER CUSTOMER SERVICE REPRESENTATIVE Nov 2022 - Apr 2023 Job And Family Services Dayton, OH

WAREHOUSE ASSOCIATE Jun 2022 - Aug 2022

Amazon West Chester, OH

CASHIER Jun 2021 - Aug 2021

Walmart Dayton, OH

EDUCATION

BACHELOR OF ARTS: COMMUNICATIONS (CONCENTRATION OF MEDIA PRODUCTION)

Aug 2021 - May 2025

University of Dayton Dayton, OH

HIGH SCHOOL DIPLOMA Aug 2017 - Jun 2021

Dayton Early College Academy Dayton, OH

Ensure accurate order delivery and prompt service during peak hours, enhancing guest satisfaction. Guide new hires on equipment use and safety, fostering a knowledgeable and efficient team. Receive positive feedback from guests and management for food quality and presentation. Maintain professionalism, setting a standard for team conduct and work ethic. Contribute to a collaborative environment, improving team performance and service quality. Greet visitors, ensuring a welcoming environment, enhancing client satisfaction. Schedule appointments, maintain client records, improving operational efficiency. Manage cash transactions, ensuring accurate financial records and accountability. Coordinate multiple tasks under deadlines, demonstrating effective multitasking skills. Handled high call volumes, ensuring customer satisfaction and efficient issue resolution. Quickly addressed concerns, escalating major issues to supervisors for prompt action. Excelled in multitasking, managing systems, note-taking, and client inquiries simultaneously. Maintained a positive attitude, assisting numerous customers daily with a focus on service quality. Picked, packed, and labeled orders for shipment, enhancing team efficiency. Ensured safety around machinery, reducing workplace incidents. Collaborated with team to meet daily targets and improve task completion rates. Executed inventory control through counting and stocking, optimizing stock levels. Greeted customers, enhancing satisfaction and loyalty through attentive service. Processed transactions accurately, ensuring smooth and efficient checkout experiences. Resolved customer inquiries and issues, maintaining high service standards. Handled returns and refunds, improving customer retention and trust. SKILLS

Problem Solving, Teamwork, Time Management, Customer Service, Video Production, Video Editing, Project Management, Microsoft Office, Adobe Creative Suite, Canva, Leadership. ADDITIONAL INFORMATION

MEDIA EXPERIENCE

2 years of Flyer TV Media

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