Customer Service Representative
Resume:
Lateasua Simmons
Ocala, FL *****
***************@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Aucera-Ocala, FL
April 2025 to Present
Inbound calling,card activation, promoting protection plans and data entry sales Customer Service Representative
Ansafone Contact Centers-Ocala, FL
August 2021 to December 2022
• Managed a high volume of inbound calls, efficiently processing customer orders and inquiries.
• Provided accurate information about products, services, and order status to ensure customer satisfaction.
• Maintained a professional and friendly demeanor, contributing to a positive customer experience.
• Demonstrated strong attention to detail while entering order information and resolving customer concerns.
• Met or exceeded performance targets, including call handling time and customer satisfaction ratings. Shift Manager
Marathon Gas Station-Ocala, FL
September 2019 to July 2021
• Supervised daily operations of the gas station, ensuring smooth functioning during assigned shifts.
• Managed a team of cashiers and attendants, providing training, support, and guidance to ensure high performance.
• Monitored inventory levels, placed orders, and maintained stock to ensure availability of products and minimize shortages.
• Ensured compliance with safety regulations, health standards, and company policies to maintain a safe environment for both customers and staff.
• Resolved customer complaints and inquiries professionally, ensuring customer satisfaction.
• Handled cash registers, reconciled daily sales, and performed cash drops accurately to maintain financial integrity.
• Conducted routine inspections to ensure cleanliness and organization of the station, both inside and out.
• Implemented marketing promotions and upselling techniques to increase sales and drive business growth.
HHA - Home Health Aide
Privately-Owned-Ocala, FL
February 2006 to August 2019
Assisting patients in the privacy of their own home light house cleaning, cooking,laundry, errands, grooming showering, toileting, dressing etc.. Education
High school diploma in High school diploma
Cornerstone-Townsend, GA
Skills
• Caregiving
• Phone etiquette
• Food Preparation
• Sales
• Microsoft Office
• Communication skills
• Computer skills
• Organizational skills
• Home Care
• Computer literacy
• Customer Service
• HIPAA
• Medical terminology
• Hospitality
• Cash handling
• Medical office experience
• Residential Cleaning
• Data entry
• Patient Care
• Customer service
• Front Desk
Certifications and Licenses
medical office administration
Present
medical billing and coding
Present
medical coding and billing ICD-10&11
Present
Contact this candidate