Customer Service Representative

Seffner, FL, ***** • ********@*****.*** • 813-***-**** Asia Eason

Experienced Customer Service Representative with over three years at Maximus Federal, skilled in tier 1 and tier 2 call management. Currently an Rooms to go Customer

Service Representative, handling customers inquiries. Outbound call for Customer to talk about their order and process their delivery date. Previous roles include Child Development Specialist and

Teacher, showcasing multitasking, leadership, and communication skills. Proficient in Microsoft

Office, dedicated to providing top-tier support leveraging expertise and education

EMPLOYMENT HISTORY

Internet sales CSR

Rooms to go, Seffner, FL - 2025 - Present

Answer calls for customers about their orders

Answer any and all questions on the products the customer is asking about.

Process refunds and modifications for orders

Outbound call Custer about orders for items they are missing.

Process delivery dates and Return dates

Internal Support Group/ Customer Service

Maximus Federal, Riverview, FL — 2021 - 2024

Delivered top-tier customer service at Maximus Federal

Handled escalated supervisor calls with professionalism

Provided expert guidance, ensuring customer satisfaction

Boosted client retention by effectively resolving complex issues.

Maintained high accuracy in data entry, enhancing customer record integrity.

Implemented feedback mechanisms to improve service delivery and client satisfaction.

Streamlined data processing, ensuring error-free customer records.

Exceeded customer expectations by delivering swift, accurate resolutions.

Ensured meticulous attention to customer data accuracy, boosting trust.

Managed and facilitated supervisor calls, ensuring efficient communication and coordination between teams. Prepared and sent 1098 forms to clients during tax season, ensuring accuracy and compliance with IRS regulations.

experience in facilitating CSRs with call onboarding and scripting.

Assisted staff in comprehending and adhering to organizational policies ensuring alignment with established guidelines and procedures.

Child Development Specialist

Discovery Point, Riverview, FL — 2019 - 2021

Established and enforced behavioral rules in classrooms

Developed and maintained positive relationships with children and parents

Adapted teaching methods to cater to diverse learning styles

Provided essential tools and resources for exploratory learning activities

Monitored and reported developmental progress with high accuracy and attention to detail.

Provided nurturing support, enhancing emotional and social growth among diverse learners.

Implemented forward-thinking strategies to foster a dynamic learning environment.

Pioneered new methods for educational interaction, fostering an inclusive atmosphere.

Conducted training sessions for childcare staff, equipping them with the necessary knowledge and skills to fulfill their roles effectively in accordance with industry standards and best practices.

Child Development Teacher

Child Care of Brandon, Riverview, FL — 2018 - 2019

Monitored child development, assessing physical, cognitive, and language skills

Implemented engaging activities to foster learning

Provided detailed progress reports to parents

Devised home-based exercises to reinforce learning

Contributed to children's overall growth and well-being

Proficiently trained new staff

Facilitated a conducive learning environment by instructing on fundamental literacy skills such as ABCs, numerical concepts including 123s, orthographic accuracy in name spelling, and comprehensive knowledge of animals.

Developed and communicated new policies to staff members

Provided comprehensive training to new staff members, equipping them with effective pedagogical strategies tailored to optimize children's learning experiences. Streamlined staff training processes, enhancing team efficiency and service quality.

Teacher's Assistant

Child Care Network, Snellville, GA — 2015 - 2018

Assisted teachers in lesson planning and material preparation

Maintained a clean and organized classroom environment

Fostered a compassionate and supportive learning atmosphere

Ensured student safety and well-being at all times Contributed to a nurturing educational setting

Monitored student progress with precision, ensuring academic growth. Enhanced classroom tools, streamlining lesson execution.

Substitute School Age Counselor

Women's League Child Develop. Center, Hartford, CT — 2014 - 2015

Promoted student success as a school counselor

Ensured equitable access to resources for all students

Integral part of the school leadership team

Developed innovative school counseling programs Boosted student outcomes through effective counseling

School Age Counselor

Boys and Girls Club, Hartford, CT — 2012 - 2012

Collaborated with teachers and administrators to support student success

Reported potential neglect or abuse cases

Referred students and parents to external resources for additional support

Promoted a supportive and innovative learning environment

Made a significant impact on student progress and well-being

EDUCATION

Diploma

Glastonbury high school, Glastonbury CT

Medical Assistant

Gwinnett College, Lilburn, GA — 2014 - 2018

Criminal Justice

Hillsborough Community College, Tampa, FL — 2019 - 2020

Business Admin

Campus, Sacramento, CA - 2024-2025

SKILLS

Fast Learner

Dependable

Problem-Solving

Analytical Thinking

Time Management

Conflict Resolution

Detail-Oriented

Communication skills

Team player

Flexible

Adaptability

Leadership skills

Multi-Tasking skills

Customer service skills

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