Project Management Associate Director

Penelope Baker

Profile

Dedicated and career-minded administrative professional with over 15 years of progressive experience supporting executive leadership and diverse teams across public health and corporate environments.

Proven ability to manage complex calendars, coordinate travel, and oversee conference and event processes.

Recognized for working independently with minimal supervision in fast-paced, result-driven environments.

Adept at solving problems, improving systems, and providing high-level technical and programmatic assistance.

Strong communication, organizational, and project management skills with a long-standing record of working remotely.

Skills

Calendar & Meeting Management

Travel Coordination & Reimbursement (Concur)

Conference Approval Management System (CAMS)

Budget Support & Procurement (CCPS)

Advanced Microsoft Office Suite (Excel, Outlook, Teams)

SharePoint, Zoom, Salesforce, CRM Systems

Strong Written & Verbal Communication

Project Coordination & Process Improvement

Remote Work & Independent Task Execution

Technical skills

CDC Systems: Navigator, Concur, CARMA, CCPS, EASI, CRSS, IFMS, CAMS Integration App

Software & Tools: Microsoft Office Suite, SharePoint, Zoom, MS Teams, Salesforce, CRM, CPQ, Data View, SmartView, Citrix, Documentum, Webex

Professional Experience

Centers for Disease Control and Prevention (CDC) (Contracts) 01/2022 - Present Caitta, Inc, Atlanta GA (06/2023 – Present)

Senior Program Analyst / CAMS Coordinator

Provide full administrative support to the Associate Director and 12 team members.

Manage high-volume scheduling, coordinate daily and recurring meetings via MS Teams, and prioritize weekly objectives.

Facilitate panel interviews, attend team meetings, and maintain team agendas and meeting notes.

Coordinate domestic travel logistics including airfare, lodging, and post-travel reimbursements using Concur.

Support budgetary processes, procurement, and office supply management through CCPS.

Issue and troubleshoot division-issued mobile devices (iPhones, hotspots).

Lead the Conference Approval Management System (CAMS) operations, creating and sharing solicitations for over 100 hosted and 100+ non-hosted conferences annually.

Developed internal spreadsheets and worked with Deloitte to build and test a new platform, Solicitation Integration App; led User Acceptance Testing (UAT), provided feedback, and supported system enhancements.

Prepare end-of-year fiscal reports, travel assessments, and compliance summaries for large-scale scientific conferences.

Created a weekly meeting with colleagues to enhance work-life balance and encourage mutual support.

Three Star Government Solutions, LLC, Atlanta, GA (09/2022 - 05/2023) Administrative Assistant

Supported the Associate Director and a team of 9 members.

Managed calendar coordination, meeting logistics, and internal communications.

Organized panel interviews, managed travel logistics, and expense vouchers.

Maintained budgets and ordering in CCPS, created Excel reports for special projects.

Alutiiq Solutions, Atlanta GA (01/2022 - 09/2022) Administrative Assistant

Mirrored responsibilities from the above role, including scheduling, travel, panel coordination, and supply ordering.

Supported early-stage growth and organization of the OPI team.

Infor (US) Inc., Chicago, IL (Full time) 03/2008-12/2021 Senior Analyst, License Management Billing Specialist / Contract Analyst - Audit Coordinator

Promoted to Senior Analyst in 2021; led software audits of customer licenses, reviewing contractual compliance and usage data. Audited the business license of the customer to confirm possible acquisitions, mergers, or name changes that would be a non-compliance with the licenses.

Had to contact C-level executives and IT managers when initiating the audit process, and had continued communication when they had questions about their data findings.

Created reports using CPQ and CRM tools, supported North American audits, and served as product lead for multiple platforms.

Initiated and hosted monthly cross-team development sessions ("Fireside Chats") to promote collaboration and personal growth.

Handled company travel arrangements, including securing approvals and submitting expenses.

As a contract analyst, I reviewed the Sales License Agreement and entered pertinent information into the system. I was responsible for identifying potential compliance issues related to the audit.

Assisted customer with installation of the audit tool using Webex and Zoom calls.

Education

Dunwoody High School, Dunwoody, GA

oHigh School Diploma

Contact

Penelope Baker

843 Steeple Chase Drive Lawrenceville, Ga 30044 *****.***.*****@*****.*** #678-***-****

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