Customer Service Experience
Resume:
Brianna Stallings
Phone: 314-***-****
Email: *********@*****.***
PROFESSIONAL SUMMARY
Dedicated and empathetic customer service professional with over 8 years of experience in delivering exceptional support and building lasting customer relationships. Known for strong problem-solving skills, effective communication, and a proactive approach to resolving issues. Skilled in managing high call volumes, handling complex inquiries, and maintaining composure in high-pressure environments. Proficient in CRM systems and committed to continuous improvement to enhance the customer experience. Recognized for a positive attitude, strong work ethic, and ability to work collaboratively within a team to achieve customer satisfaction goals.
Areas of Expertise
Quality Assurance
Excellent Problem-Solving abilities
Excellent Communication skills
Expert in Negotiations
Excellent diagnostic skills
Management
Inventory management
Expert in MS Office
Interpersonal skills
Customer Service
Analytics
Team building
EDUCATION
Bloomington High School (May 2017)
Devry University, Bachelors of Business Administration, (May 2023)
Professional Experience
Spectrum
Saint Louis, MO
Technical Support
February 2020- Current
Diagnose and troubleshoot internet and phone issues
Handling billing inquires and processing payments
Install software
Provide information about products or services
Love Culture
Saint Louis, MO
Customer Service Rep.
May 2019- June 2020
Greeted dozens of customers daily at front door, offering assistance with purchases.
Answered questions regarding payment methods, weekly sales, and return policies.
Manage front desk, assisting customers with purchases, exchanges and item holding.
Respond to telephone and direct customer inquiries, providing quality service to customers and associates.
Walgreens
Saint Louis, MO
Customer Service Rep.
January 2018-December 2020
Greeted dozens of customers daily at front door, offering assistance with purchases.
Answered questions regarding payment methods, weekly sales, and return policies.
Manage front desk, assisting customers with purchases, exchanges and item holding.
Respond to telephone and direct customer inquiries, providing quality service to customers and associates.
Maryam Child Care
Saint Louis, MO
Administrative Assistant
April 2017-January 2018
Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of child-service needs or status of applications.
Listen attentively to caller needs to ensure a positive customer experience.
Access electronically information on availability.
Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call, outbound and inbound and the ability to avoid escalation of issues.
Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds and religion.
MENARDS
Bloomington, IL
Customer Service Rep.
January 2016 – June 2017
Respond to telephone and direct customer inquiries, providing quality service to customers and associates.
Listen attentively to caller and direct customer needs to ensure a positive customer experience.
Excel in exceeding customer expectations by ensuring that each customer had a remarkable experience.
Access electronically information on availability of products.
Provide customer service for and handle the payments of hundreds of customers daily.
Maintain and restock inventory.
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