Senior Director It Business
Resume:
…continued…
William (Bill) Doyle
***********@*****.***
CIO, CTO, CDO, Senior Director; Digital, Technology, Transformation, Operations
Highly accomplished and innovative leader with 25+ years’ experience in initiating, leading, and pioneering practical, innovative, and creative change to solve complex, intractable problems and opportunities in technology. Strong background in designing and leading timely IT transformations, achieving ground-breaking advantage for organizations in highly competitive markets. A tactical and technical leader who inspires teams to be top performers, delivering increased value to organizations while aligning IT with corporate culture and organizational initiatives. Skilled in building and maintaining internal and external customer relationships, service and platform optimization, defining SLAs, and IT vendor management. Value-added skills in enterprise infrastructure, strategy, optimization, capacity management, enterprise IT business strategies, transformation planning, organization design, enterprise and target architectures, and business process engineering. Deep understanding and knowledge of technology and digital engagement trends, with the ability to lead the creation and expansion of a digital portfolio.
Areas of Expertise
• Software Design & Engineering, DevOps
• Technology Transformation, ITIL, ITSM
• IT Infrastructure Management, ITAM
• Mergers, Acquisitions, Divestitures
• Enterprise IT Strategy
• Data Warehousing, BI, ML, AI
• Business/ Partnership
• Team Leadership & Development
• IT Governance & Process Optimization
• SaaS, Cloud, Mobile, Agile/SAFe
• Strategic Initiatives, ERP, CRM, EM/HR
• Financial & Operations Optimization
Career Experience
Chief Information Officer, Concorde (Health, Safety, Compliance, DoD, DoT). Global (Philadelphia, Remote) 2024-2025
• Direct, manage, and plan all of Concorde’s Information Technology capabilities, including application support and development (Mongo, Express, React, Node and .Net/SQL), SaaS and technical infrastructure operations, portfolio/program/project management offices, cyber security, intelligence and insights, rapid development, low- code/no-code, change control, and enterprise architecture.
• Directly supervised the Chief Technology Officer, Chief Application Architect, VP Technology of Infrastructure Operations and Services, Chief Information Security Officer, and Chief Data Officer.
• Reduced expenses ~20% - creating an investment pool to drive strategic, transformational, tactical, and operational improvements.
• Conceived, spear-headed, and led Concorde’s strategic transformation program, and workstreams, including strategy development, application rewrite, ecosystem, rapid development, infrastructure, master data management, accounting/finance, customer experience, and employee experience.
• Established and led Concorde’s product, brand, and service development and road-mapping and other committees.
• Designed and implemented governance frameworks, including risk management and investment/ROI/NPV.
• Directed Concorde’s cloud migration and data center strategies, exiting EoL on-prem data centers for a hybrid model comprised of Azure, Azure Government, AWS, and tertiary CoLo.
• Leading the organizational redesign for all of Concorde’s functions, including resource planning and comprehensive up-skilling of all staff and transformative operations restructuring.
• Led Concorde's journey to SOC2 Type 2 compliance - a key client acquisition and retention requirement.
• Assumed additional responsibilities as Concorde’s Chief Human Resources Officer – managing and directing all Human Resource activities – operational and strategic.
• Provided overall direction and management of Concorde’s Sage Intacct ERP implementation.
• As an ELT member - leading technology and HR, partnered with CEO, CFO, General Counsel, COO, and Chief Revenue Officer.
Strategic PMO and Programs Director,
Australian Laboratory Services – ALS Global (Brisbane, Remote)
2023-2024
Engaged to build and lead ALS Global’s strategic programs office, initially focused on a multi-country and multi-product “co- exist” ERP – utilizing Oracle Cloud (OCS) for Global Finance, Global Supply Chain, and Procurement, and WorkDay for Global Human Capital. Planned future programs included Technology Unification and Laboratory Information Management Systems (LIMS) Consolidation.
● Led the Strategic Executive Steering Committee, made up of the CIO, CFO, CPO, and CHRO (as voting members), as well as the head of Finance for Australia, and the Chief Technology and Innovation Officer (non-voting).
● Program Champion and PMO Executive on ALS’s $65M+ strategic ERP replacement and consolidation program.
● Designed, built, staffed, and led the new Strategic Program Office.
● Developed and led ERP program strategy and tactics, as well as production support for the current US OCS system.
● Designed and established program governance, OCM, project, technology, and data/reporting capabilities.
● Implemented financial controls, resourcing plans, risk management, communications, OCM, and control routines
● Established “Stabilize, Operationalize, and Globalize” SWAT/Tiger teams to address long-tolerated deficiencies within the ALS enterprise architecture – primarily within and between the LIMS and ERP ecosystems.
● Designed and established new enterprise capabilities for reporting/BI, enterprise and domain architecture, and master data management. These new capabilities were designed in partnership with the CIO, and included the post-implementation transfer of these functions to the CIO’s IT organization. – increasing enterprise maturity.
● Developed SoWs for ERP design (T&M), build/SI (FFP), and production support under a new managed services contract.
Senior Director of Software, Systems, Platforms, and Data; Deputy CIO, Metro (WMATA)
Washington DC 2019 – 2023
Provide directional leadership in planning, building, enhancement, testing, deployment, and support for all approximately 500 Metro applications, including overseeing $100M technology operations and $40M investment budgets. Play a leadership role in developing and maintaining business and technology investment and capability road-mapping, including integrating and coordinating authority, business, and technology strategies and distilling them into thoughtfully staged implementations. Direct and manage staff in excess of 380 resources, divided into business systems support, transit support, and enterprise/rapid development/business intelligence/Mobile capabilities support.
● Technology Champion and Executive on Metro’s $240M strategic ERP replacement program.
● Intercepted and course-corrected $400M in technology investment – reducing $154M while delivering strategic innovations.
● Designed, built, and enhanced Metro’s data, BI, analytics, ITAM, CMDB, IoT, IIoT, ERP, CRM, and other data lakes.
● Achieved $8M reduction in annual expense by identifying and executing technology program changes.
● Improved the operation of the authority by developing and implementing tactics and strategies.
● Led the establishment of Agile, rapid development, DevSecOps practice as well as an ITIL organization and governance model.
● Spearheaded the execution of data center strategy and migration to the cloud (MS Azure) while designing, establishing, and managing the data center application migration program.
VP/Digital Transformation Director,
Bank of America,
Charlotte NC
2006 – 2019
Provided technical leadership and direction in the adoption and implementation of myriad strategic technology and digital transformation programs, including DevOps and Software Delivery Management, Enterprise Data Architecture, CTO Infrastructure Transformation, and Strategic Technology Services. Led the development and establishment of Simplification and Improvement (SIM) efforts, including infrastructure optimization, platform, and portfolio management, process risk and redesign, lightweight/low-code application development, expense management, and rationalization programs. Oversaw identification and execution of enterprise strategy, programs, mandates, problem interception, and routines spanning all of IT while leading the CIO Cross-Enterprise Programs team.
● Designed, implemented, and enhanced BofA’s Enterprise Data Warehouse and reporting fulfillment organization – a 375TB platform delivering over 1.6M in individual and bulk requests annually, and saving ~$47M in expense.
● Led enterprise technology transformation, migrating to AWS, Azure Oracle Cloud, and private cloud, eliminating
~40 data centers, reducing technology spend approximately $100M, and delivering Agile SW development practice.
● Provided technical leadership in completing five full-cycle ERP replacements, including WorkDay, PeopleSoft 9.2, Oracle HRMS, SAP, and Oracle Cloud.
● Eliminated approximately 230 legacy applications reducing ~$47M expense and eliminating legacy technology risk.
● Established SaaS, Cloud, and Mobile as a software architecture and development practice, including governance.
● Directed application development and support for 375 internally developed, externally supported, and SaaS/Cloud applications, including PeopleSoft, Oracle, WorkDay, SAP, SalesForce, and ServiceNow.
● Technical leader/partner in myriad (100+) mergers, acquisitions, and divestitures.
● Orchestrated technical leadership in developing, marketing, and managing strategic technology innovation and optimization programs.
IT Director/Business Information Officer,
Capital One,
Richmond VA
2004 – 2006
Effectively blended technical management skills with technical expertise while leading data analytics, business intelligence, reporting, and monitoring technology for the world’s largest commercial data warehouse. Oversaw $40M outsourcing of the core cardholder system along with $60M annual IT direct budget management while serving as a Domain Technology Leader. Headed the execution of strategic redesign of business intelligence, reporting, and analytics platform, tools, and roles. Supported innovation and enablement by designing and delivering rapid product development and testing abilities.
● Redesigned, built, and managed all Performance (finance and operations), BI, data warehousing, reporting, and analytics – including the then world’s largest commercial data warehouse.
● Successfully designed, built, and managed Global Card, and Global Operations data warehouses and marts.
● Led the development of domain target architectures, including overseeing 3-year plan development and management in an efficient manner.
● Led the $40M replacement of Capital One’s core card holder system
Additional Experience
VP/IT Leader/Senior IT Group Manager, Wells Fargo, Charlotte NC Director - Technology, Truist Bank, Richmond VA
Education
Bachelor of Science, Management Information Systems, Minor in Business Administration Virginia Commonwealth University
Certificates
PMP, Six Sigma (Green Belt, Black Belt), ITIL3, ITSM, MCSE. MCP, Unix Administrator, Oracle DBA (all lapsed)
Contact this candidate