Revenue Cycle Operations Manager

Trevor L. Carriveau, M.B.A., B.S.W.

Pigeon, MI **755 989-***-**** *************@*****.***

EXECUTIVE SUMMARY

Strategic and results-driven leader with over 20 years of progressive experience overseeing high-performing teams, multi-site operations, and complex projects in healthcare and senior living settings. Proven expertise in driving operational growth, managing multimillion-dollar budgets, leading cross-functional teams, and enhancing service delivery. Known for a collaborative, goal-oriented leadership style and a consistent ability to improve quality, efficiency, and client satisfaction.

CORE COMPETENCIES

• Strategic Planning & Execution

• Multi-Site Operations Leadership

• Budgeting & Financial Oversight

• Team Building & Staff Development

• Regulatory Compliance & Risk Management

• Client & Stakeholder Engagement

• Revenue Cycle Management

• Program Development & Expansion

• Process Improvement & Quality Metrics

PROFESSIONAL EXPERIENCE

Scheurer Health Pigeon, MI

Clinic Operations Manager Dec 2018 – Present

- Spearheaded successful openings of a Primary Care Clinic and Redi Care Center, overseeing construction, design, and operational planning.

- Drove a 5.5% increase in patient satisfaction and a 4% increase in visit volume (2023).

- Developed and managed annual budgets, financial reporting, and reconciliations for three departments.

- Expanded telemedicine services to five rural health sites, increasing access and care delivery.

- Founded the organization’s first integrated Social Work and Care Coordination program.

- Led certification efforts for four clinics to achieve Rural Health designation.

- Built strategic partnerships with external organizations to support service growth.

- Directed COVID-19 testing events, ensuring rapid community response.

McLaren – Thumb Region Bad Axe, MI

Director, Wound & Hyperbaric Center Nov 2015 – Nov 2018

- Directed clinical and financial operations of a high-volume specialty clinic generating $2.2M annually.

- Achieved national “Center of Excellence” designation three consecutive years.

- Managed revenue cycle, budget forecasting, and performance improvement initiatives.

- Led staff training and ensured compliance with clinical best practices.

Courtney Manor Skilled Nursing Facility Bad Axe, MI

Director of Marketing and Admissions Jul 2013 – Nov 2015

- Drove census growth through provider outreach, relationship management, and community education.

- Oversaw insurance authorizations and payer relations.

- Collaborated with department heads to ensure smooth transitions and high-quality resident care.

Parkside Manor Assisted Living & Memory Care Kenosha, WI

Administrator Jul 2011 – Jul 2013

- Increased occupancy by 15% in under a year, reaching peak profitability.

- Achieved a deficiency-free state survey in 2012.

- Recognized as “Community of the Year” among 17 regional sites.

- Directed HR, budget, regulatory compliance, and quality initiatives across departments.

EDUCATION

Master of Business Administration (MBA), Health Care Administration – Baker College Cum Laude

Bachelor of Social Work (BSW) – Saginaw Valley State University

References Available Upon Request

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