Customer Service Machine Operator

Indianapolis, IN ***** +1-317-***-**** ***********@*****.*** WWW: Bold Profile

JERRELL DOUGLAS SR

Forklift Certification: 04/2025 – 04/2028.

Diligent very attentive to detail with solid background in package handling. Demonstrated ability to efficiently sort, load, and unload packages, ensuring timely deliveries and minimal errors. Proficient in maintaining high level of physical stamina and attention to detail in fast-paced environments.

PROFESSIONAL

SUMMARY

SKILLS Great communication

skills customer service

skills, Very attentive to

detail, Very hands on,

Work well alone or in a

team environment,

adjusts with changing

conditions, very punctual...

Basic computer skills.

Time management and

organizational skills. (5

years)

●

● Warehousing

● Unloading

● Loading

● Food Prep

● Basic Math

● English

● Driving Experience

● Load & Unload

● Management

● Logistics

● Inventory

● Training

● Cleaning Experience

● Driving

● Warehouse Experience

● Customer Service

● Freight Experience

● Lawn Care

● Mowing

● Pallet Jack

● Computer literacy

● Mechanical knowledge

● Food service

● Box truck

● Yard jockey

● Communication skills

● Time management

● Microsoft Office

● Landscape Maintenance

● Assembly

● Inventory Control

● Computer skills

● Data entry

● Microsoft Word

CERTIFICATIONS

AND LICENSES

● Operators License

● May 2016 to November 2024

Standard vehicle operator's license. Switcher and Incidental Movement Certification. Certified November of 2018... Certification expires 3 years from certification date.

●

● ServSafe

● February 2017 to February 2022

● Switcher Certification

● October 2018 to October 2021

● Also certified for incidental vehicle movement.

● Driver's License

PACKAGE HANDLER/SWITCHER 07/2024 to Current

FedEx Ground, Indianapolis, IN

PROFESSIONAL MOVER 02/2023 to 03/2025

BellHop, Indianapolis, IN

ASSISTANT MANAGER 11/2023 to 06/2024

JD Sports, Indianapolis, IN

MACHINE OPERATOR 08/2023 to 03/2024

Staff Management SMX / Hitachi Astemo, Greenfield, IN LYFT DRIVER PARTNER 02/2023 to 01/2024

Lyft Inc., Indianapolis, IN

UBER PARTNER DRIVER 12/2019 to 01/2024

Uber, Indianapolis, IN

OPERATIONS MANAGER 11/2021 to 05/2023

FedEx Ground, Greenwood, IN

WORK HISTORY

● Followed safety regulations to maintain safe work environment. Improved package handling efficiency by implementing proper sorting and organizing techniques.

●

Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.

●

Reduced damage rates for packages through careful handling and adherence to safety protocols.

●

Yard operations I work as switcher operator using single cab yard truck to safely transport equipment/trailers to and from dock doors maintaining yard maneuverability by keeping the yard organized in our down time prioritizing operational needs.

●

I started out as a part-time associate at JD's. Learning my way around the store I quickly worked my way up the ranks after about 6 months I was promoted to Assistant Manager. As Assistant Manager I learned to open and close the store virtually as well as physically. Handling cash deposits, cycle counts, shipments receiving and processing etc. Training and coaching prospects replenishment of products to the floor.

●

● Production associate/ machine operator

Transportation of passengers, goods etc. from 1 destination to another all while maintaining the safe passing of goods or persons. Not only providing the services of transportation but great customer service as well

●

Providing transportation services for the Indianapolis, IN area and surrounding areas... Taking pride in customer service and satisfaction

●

I lead and coach, giving direction to employees designated to a specific work area, as well as training employees to company standards all while promoting a safe work environment... Since my journey into management I've worked with Y.M.S our yard management system in

●

FULL-TIME SWITCHER 09/2020 to 05/2023

FedEx Ground, Greenwood, IN

ASSOCIATE 03/2020 to 09/2020

Amazon, Indianapolis, IN

FT SWITCHER/PACKAGE HANDLER 06/2017 to 03/2020

FedEx Ground, Zionsville, IN

LAWN CARE/LANDSCAPING 01/2012 to 09/2018

Self employed, Indianapolis, IN

MCDONALDS CREW MEMBER/ MANAGER IN TRAINING 02/2016 to 08/2017 Poore Organization, Indianapolis, IN

PACKAGE HANDLER/PART-TIME SUPERVISOR 04/2015 to 02/2016 United Parcel Service, Indianapolis, IN

MACHINE OPERATOR 08/2011 to 05/2012

IFCO Systems US, LLC, Indianapolis, IN

our Central Control Room... My job is to keep the work coming, spotting trailers on the correct doors with efficiency eliminating unnecessary movement of trailers. Working with our switcher team to keep our building running and reaching our daily goals( Priority Metrics)...

Duties include but not limited to the safe and proper operation of switcher units while moving trailers from 1 designation to another... Maintaining yard cleanliness as well as inspection of trailers and other yard equipment and reports any need for repairs to management

●

Perform proper grading and processing techniques through Amazon warehouse deals of items that have been returned for 1 reason or another using scanning equipment and your better judgment of said returned items... Maintain a clean workspace and replenish materials throughout the day and end of shift

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Loading and unloading of packages and freight using proper etiquette such as hand to surface, grasping opposite corners of the packaging ensuring not only our own safety but other employees... Operating pallet jack, utilizing max reach extensions and all other equipment for its intended use... Responsible for maintaining the yard keeping freight going in and out of the facility requires a state issue operators license and company certification other responsibilities include operating switcher and all other trucks intended for company use in a safe and productive manner compliant with yard regulations.

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● Production, food handler... Serve safe certified... Safely and properly utilize all equipment while maintaining production standards... 6 to 10 man team operating bandsaw, chop saw, etc. Pallet jack, nail gun...

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Fathers and Families Resource Center, Indianapolis, IN GED, General Education

EDUCATION

AWARDS G.E.D, March 2015, G.E.D grad through the Father's and Family Resource Center... I take pride in my work ethic and 1 thing I've

learned about myself over the years is

anything I put my mind to I excel. I started

out as a pupil no skills but very ambitious to

get into the work force and see not only

what I was good at but what skills I could

learn along the way and today I have a pool

of work experiences and skills and the list is

still growing.

ACCOMPLISHMENTS

Earned employee of the month 3 months consecutively in a row with UPS... Also earned employee of the month a few times with McDonald's... Received the above and beyond award multiple times with current employer Fed ex Ground... ADDITIONAL

INFORMATION

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