Customer Service Network Security

Bukhaari Booker

Minneapolis, MN, USA **********@*****.*** 612-***-****

SUMMARY

I am a motivated and detail oriented student working toward a degree in Cybersecurity at Metropolitan State University, and I am excited for the opportunity to transfer what I have learned in the classroom related to IT and computer skills to a job. I am currently getting ready to take the CompTIA Security certification to further prove proficiency in cybersecurity. SKILLS

Windows OS, A+ hardware support experience, Basic computer troubleshooting, Network security, Malware analysis, Incident response, Data protection, Problem solving, Customer service, Behavioral management, Client safety and first aid, Quality program protocols, Compassionate client care, State regulations, Community activities, Progress documentation, Attention to detail, Effective communication Microsoft Office Suite (Word, Excel, PowerPoint)

Python programming (data structures, file handling, scripting, and automation) Familiar with the online systems and applications

Basic understanding of network security and system administration PROJECT

Password Strength Tool (Python)

• Developed a simple tool that evaluated password strength based on length and diversity of character types.

• This was useful for users in learning safe password usage. Intro to Honeypots

Completed a lab in guided mode by exploring a tutorial to see how honeypots work and how they can enable avoidance and discovery of malicious activity on a network.

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Log File Practice

• Used Python to analyze mock log data to identify failed login attempts and some suspicious behavior based on patterns. Security+ Prep

• Studied risk management principles, including availability, integrity, authentication, and policy based access models. System Hardening Basics

• Practiced securely locking down windows system by disabling unnecessary services and creating local user account configurations. EDUCATION

Bachelor's Degree: Cybersecurity

Metropolitan State University • Minneapolis, MN • 05/2026 EXPERIENCE

Homecare Aide

Primary Living Care 06/2023 - Current, Minneapolis, USA

• Provided home assistance and caring for customers and exhibited communication and problem solving skills. Sales Associate

Target 11/2022-02/2023, Minneapolis, USA

• Helped customers shop for items in a fast paced retail setting, maintained displays, and gave the highest quality of customer service. Sales Associate

TJ Maxx 10/2019 - 03/2020, Minneapolis, USA

• Helped the store with daily operations, restocks on inventory, and assisted customers who had questions for quality shopping experience.

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